Awarded to Marjolo

Start date: Monday 13 November 2017
Value: £212,520
Company size: SME
Oldham Council

Agresso Support & ITIL Transformation Programme Manager

4 Incomplete applications

4 SME, 0 large

17 Completed applications

16 SME, 1 large

Important dates

Wednesday 18 October 2017
Deadline for asking questions
Friday 20 October 2017 at 11:59pm GMT
Closing date for applications
Wednesday 25 October 2017 at 11:59pm GMT


Specialist role
Programme manager
Summary of the work
Agresso ERP Support and ITIL Transformation Programme Management capability. Prioritisation will be stabilisation and improvement of the Agresso support organisation. Following stabilisation; definition, design, control and phased development requirements to enable the implementation of the Council’s major business systems into a single ITIL based management, development and support framework.
Latest start date
Monday 13 November 2017
Expected contract length
circa.18 months - latest end date 31st March 2019
North West England
Organisation the work is for
Oldham Council
Maximum day rate
£750 excludes VAT, travel and expenses

About the work

Early market engagement
Who the specialist will work with
Agresso Support Team members, Project Manager(s), Business Analysts, ICT Team (most disciplines), Business SMEs, external suppliers
Steering Group - Senior stakeholders / representatives from all Directorates / Council functions
What the specialist will work on
• Stabilisation of Agresso operational support services, functions, processes & people following establishment of initial support structure
• Enhancement / improvement of Agresso operational support structure and services addressing requirements
• Enabling underpinning support capability including re-alignment of support & maintenance contracts and other identified outcomes as required by 'in-flight' Agresso M4/M6 upgrade
• Once Agresso support structure is stabilised, a further programme of work is required to define, deliver and manage the integration of the current disparate service and support functions of all of the Council’s major business systems into a single ITIL based management, development and support framework.

Work setup

Address where the work will take place
Oldham - located at the Council offices in the centre of Oldham although some activities may be required at outlying offices across the Borough. In the event of travel to sites or locations outside of the Borough required as a conseqence of Programme activites these must be agreed with the council and will be expensed.
Working arrangements
It is expected that the Programme Manager will typically be required to be on site 4 days per week. Home working is permitted for 1 day per week but will be subject to the requirements of the Programme and therefore priorities may arise which dictate 5 days per week on site.
Security clearance
Basic Criminal Records clearance may be required - the Council will confirm this requirement and will manage application if required

Additional information

Additional terms and conditions
N/A - Standard

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Understanding and experience of building, managing and delivering supporting services and transiution to these services for complex back office systems, ERP and/or Agresso Finance and HR and Payroll solutions
  • Prince2 Practitioner and/or MSP
  • Certification in ITIL – Minimum v2.0 Mgrs. Certificate in ITSM (Service & Support Management) or equivalent V3
  • Extensive experience in a Public Sector environment, particularly Local Government
  • Programme Management experience in high value / complex / ICT programmes of work with particular focus on 'transformational' programmes of work
  • Excellent and demonstrable communication and high level engagement skills (engagement at executive level)
  • Evidence of delivering at scale
Nice-to-have skills and experience
Change Management experience as aligned to transformational programmes of work

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Work as a team with our organisation and other suppliers, forming effective working relationships
  • Be transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Share knowledge and experience with other team members
  • Challenge the status quo
  • Can work with clients and colleagues with low technical expertise and can articulate complex matters in an understandable manner
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Oldham Council have received a number of questions asking the following:

'Can you clarify the IR35 status?'/Will this role fall within the IR35?/Will this role fall within or outside the IR35 scope?/Has the role been assessed in terms of IR35 please?/What is the IR35 status of this role?
Please see response below.
Following assessment, Our indications are that the Intermediaries legislation doesn't apply to this engagement.

Oldham Council
2. Oldham Council have received the following question:
How soon after the applications close can we expect to get feedback?
Please see the answer below:
For the timeline, we have shortlisting scheduled for the 27th October, with supplier interviews scheduled for the 31st October.

Oldham Council