Department for Business, Energy & Industrial Strategy

Regulatory Delivery Commercial Service User Research Participants

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Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 26 July 2016
Deadline for asking questions Tuesday 2 August 2016 at 11:59pm GMT
Closing date for applications Tuesday 9 August 2016 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Regulatory Delivery (BEIS) requires access to user research/testing participants for the Discovery and Alpha phases of the Regulatory Delivery Commercial Service. This project is to develop a new digital service for the Regulatory Delivery directorate to promote tools and services to a range of users and commercial customers.
Location London
Research dates On-going research for Discovery and Alpha starting early September.
Organisation the work is for Department for Business, Energy & Industrial Strategy
Budget range £5,500.00 - £6,900.00

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement

About the research

About the research
Opportunity attribute name Opportunity attribute value
Description of your participants We need participants from international funding organisations/ other government departments/ overseas governments who have experience dealing with, or are currently working on, frontline regulatory reform. We also need qualified regulators (officers/managers) from UK local authorities who are required to undertake continuous professional development (expected to be familiar with standard office applications). We need participants from UK and international manufacturers of measuring equipment that require product certification or quality management system certification. Finally, we require participants from companies that require certification to service weighing and measuring equipment.
Given the specialist nature of these requirements Regulatory Delivery will be providing lists of potential participants for the supplier to recruit from. All participants must be prepared to be filmed or recorded.
Assisted digital and accessibility requirements
Research plan
Research location For UK based participants, research will take place at either the office of the participant, or at the London/ Birmingham/ Teddington office. Remote research techniques will be used for participants who are based outside of the UK.
Access restrictions at location
Number of research rounds 12 to 16 (to be confirmed when User Researchers have been appointed)
Number of participants per round 3 to 4 participants per round.
How often research will happen To be confirmed when User Researchers have been appointed.
A short, intense Discovery phase is expected (approx. 2 weeks), with a high frequency of research rounds. The Alpha phase will have less frequent research rounds which are focused on iterative developments.
Evening or weekend research

Additional information

Additional information
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Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Be able to recruit participants who are representative of desired user groups
  • Provide a single point of contact
  • Screen participants based on specific criteria and information needs
  • Be able to recruit participants at short notice with a short turnaround
  • Have experience working from customer participant lists to recruit specialist participants
  • Have experience recruiting participants who do not speak English as their first language
  • Have experience recruiting participants who are non-UK based for remote research
  • Manage participants to ensure quality
  • Have experience replacing unsuitable/inappropriate participants at short notice
  • Have experience managing participant scheduling across multiple locations and timescales
  • Be able to create and manage research communications
Nice-to-have skills and experience Have experience of recruiting participants for agile government projects

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Estimated timeframes for recruitment
  • Approach to recruiting specialist participants
  • Breakdown of recruitment costs (per participant)
  • Approach to identifying and managing risks
  • Contingency plans to ensure sufficient recruitment
  • Approach to recruiting participants who are not based in the UK or who do not speak English as a first language
  • Method for producing a representive sample of participants via use of customer provided contact lists
  • Demonstrate a method to identify participants with low-digital confidence
  • Screen to ensure suitable participants
  • Provide profiles and information for selected participants in each round
  • Approach to managing and scheduling participants
Assessment methods
  • Written proposal
  • Case study
Evaluation weighting

Technical competence

25%

Availability

45%

Price

30%

Questions asked by suppliers

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