Awarded to KPMG LLP

Start date: Monday 11 December 2017
Value: £280,064
Company size: large
The Scottish Government: Digital Public Services and Business Transformation

Digital Ecosystem Capabilities Catalogue

3 Incomplete applications

3 SME, 0 large

13 Completed applications

8 SME, 5 large

Important dates

Friday 13 October 2017
Deadline for asking questions
Friday 20 October 2017 at 11:59pm GMT
Closing date for applications
Friday 27 October 2017 at 11:59pm GMT


Summary of the work
Undertake a Discovery and Alpha exercise to prototype the ecosystem catalogue including any people, process, and technology elements required to deliver the service, and delivery models and levers mentioned previously. Achieved by reaching out to organisations within SG and the public sector to identify, qualify, and quantify digital ecosystem capabilities.
Latest start date
Monday 11 December 2017
Expected contract length
3-4 Months
Organisation the work is for
The Scottish Government: Digital Public Services and Business Transformation
Budget range
Up to £300,000 (inclusive of TAX)

About the work

Why the work is being done
As part of the on-going work of the Digital Ecosystem Unit (DEU) we have completed a number of Discovery and Alpha projects in areas including Social Security, Information Sharing, Licensing and Grants, and Data Hosting. This work has validated our thinking in respect of a large degree of commonality in the services being delivered and therefore the potential value in reusing capabilities across the Scottish Government (SG) and Scottish public sector. Along with our work on the Digital First Service Standard, we have identified emerging user needs for an ecosystem catalogue.
Problem to be solved
No catalogue of re-usable ecosystem components exists to facilitate the reuse of services instead of the procurement or creation of new ones. The problem is to create a catalogue service to facilitate the identified user needs, ensuring the maximum appropriate reuse of existing services. The full catalogue work must include documentation of the underpinning commercial and service delivery models, definition of a set of levers to initiate discussions regarding large-scale transformation opportunities within the public sector, and definition and handover of a prioritisation model to the pipeline management function of the Digital Directorate.
Who the users are and what they need to do
We have identified several potential users for the ecosystem catalogue. A digital director must understand the common capabilities within the digital landscape to ensure resources are focussed on the capabilities likely to result in the greatest amount of digital transformation in the sector. A service owner performing a Discovery exercise must be able to review the ecosystem catalogue to ensure they are identifying the potential for reuse of the most appropriate components. Additionally, a service owner delivering a capability must ensure the capability delivers the maximum reuse and benefit to the public sector
Early market engagement
Any work that’s already been done
Existing team
The DEU aims to transform the public service landscape by working with public sector partners to identify common business capabilities and develop digital solutions so that they can be used across different ‘vertical’ (individual) services and by different vertical service providers. As the focus is on digital transformation, the core team is comprised of Transformation Managers, Transformation Leads, Business Analysts, User Researchers, Service Designers, Enterprise Architects, and a Delivery Manager.
Current phase
Not started

Work setup

Address where the work will take place
Victoria Quay, Edinburgh and various sites around Scotland as required.
Working arrangements
The Supplier is expected to co-locate and embed with DEU at the SG’s building in Victoria Quay, Edinburgh, as well as travel within Scotland to sites housing the public sector organisations with which the Supplier will be working. A provisional list of these includes: SG’s Digital Directorate, NHS NSS, Revenue Scotland, Registers of Scotland, and SG’s Finance Directorate. Working as part of a multidisciplinary team, the Supplier will provide specialist resources and expertise to support the delivery of the Discovery and Alpha exercise, working alongside existing aforementioned roles within SG, as well as other specialist roles within the aforementioned organisations.
Security clearance
All proposed individuals must have a certificate for a Basic Disclosure Scotland check prior to the contract start date.
Complete the Scottish Government Security Process, prior to starting work on site, to allow them to work within our office. This can take 2 weeks to complete.

Additional information

Additional terms and conditions
Please note that additional bespoke Scottish Government Terms and Conditions will apply to this requirement and will be issued at the technical proposal stage to short listed suppliers.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Are you able to co-locate and work in partnership with members of the Digital Directorate at SG offices in both Edinburgh and Glasgow for the duration of the contract? (Yes/No)
  • Do you have experience of utilising a user needs based approach in the establishment of digital services? (Yes/No)
  • Provide specific experience of implementing a service using processes and technologies to achieve a similar outcome to the digital capabilities ecosystem catalogue in the past 3 years (25%)
  • Provide a brief description of the nature of your business, highlighting core functions, and any areas of specialism and explain their relevance to the delivery of this requirement. (20%)
  • Provide specific experience of agile projects (especially in public sector / highly regulated environments) and developing multi-channel services using agile through Discovery, Alpha, Beta and Live deployment. (25%)
  • Describe challenges you have experienced when delivering complex service design utilising reusable components and how you overcame them (10%)
  • Provide specific experience of delivering user research to agreed ethics standards when engaging with vulnerable user groups on sensitive issues (10%)
  • Provide experience of co-located team working (5%)
Nice-to-have skills and experience
Be familiar with the SG Digital First Service Standard, or relevant assurance process such as GDSs Digital Service Standard (5%)

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Explain how user research and developing user focused services will be delivered to achieve the necessary outcomes and ensure alignment to the Scottish Approach to Service Design. (10%)
  • Describe in detail who you plan to involve, your proposed methodology, and how you would subsequently build this into a service (10%)
  • Detail your approach to delivering the project in line with the timescale targets, delivering continuous outputs throughout, as specified. (20%)
  • Detail your experience of delivering similar work in the past and how this work will bring value to the delivery of this project. (30%)
  • Provide details of the team you propose to deliver this contract, including each individual’s CV with relevant skills and experience and proposed team structure and role descriptions (15%)
  • Provide a detailed schedule of work, including shared roles and responsibilities between SG and yourselves, as set out in the Statement of Requirements. (5%)
  • Detail how you will ensure continuity of service and manage any absence periods and sickness. Describe how you will provide assurance that any alternative team members are equally qualified. (5%)
  • Detail any risks, constraints or conflicts of interest which may impinge on your ability to deliver this contract including how these will be managed. (5%)
  • Provide details of any quantifiable wider community benefit(s) you will deliver as part of this Contract through your approach to the delivery of the services (Not Scored Question)
Cultural fit criteria
  • Describe how you will engage and work with public sector staff with different levels of understanding of agile processes to obtain buy in to the process (46%)
  • Describe how you will meet the co-location requirements of this contract (22%)
  • Detail your approach to sharing knowledge and experience. (22%)
  • Describe how you will commit to fair work practices for workers (including any agency or sub-contractor workers) engaged in the delivery of this contract. 10%)
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Q1. “Will the scope of work look at governing bodies, local authorities, facilities etc?”
The work will document factors which could affect an organisation’s ability to make use of an ecosystem capability, such as having those approved by a governing body, limitations in facilities provided, implications on service levels (because of the owning organisations), or implications on funding models based on the ownership of the capability.
2. Q2.” What are the roadmap priorities.?”
A pre-discovery project will be conducted in parallel with this procurement to help inform roadmap priorities, however this road mapping and prioritisation will continue to be informed through the project discovery phase and associated process developed as part of this project. This work will build on priorities already developed as part of earlier work which has informed the current digital strategy.
3. Q3. “What platforms or technology do you have already? Who is supplying data, deployment, api, and it services.. specifically what technology is being used?”
Unclear whether you are asking about the technology for the catalogue or technology which will be described in the catalogue, to prevent follow up we will answer both. Regards the catalogue itself, as stated in the opportunity “prototype the ecosystem catalogue including any people, process, and technology elements required to deliver the service”. therefore the technology will be identified in partnership during the project. With regard technology being described in the catalogue this is expected to be varied with both legacy and modern digital elements, however the actual technology will only be known by completing discovery and alpha work.
4. Q: Please could you please provide further clarification on the co-location expectations? It is understood that co-location is required between Edinburgh and Glasgow, and that supplier staff will work as part of a multidisciplinary team. It would be useful to understand if it is expected that all supplier staff will always work on SG sites or if only certain roles (e.g. Agile PMs, Solution Architects or the Development Team, etc.) would be expected to. Can supplier staff work from their offices if the work requirement can still be met?
A: Since supplier staff must work as part of a multidisciplinary team with SG resources, all supplier staff are expected to work on SG sites, unless otherwise agreed with the SG project lead in specific circumstances where offsite working is more appropriate.