Awarded to Komodo

Start date: Tuesday 5 December 2017
Value: £54,000
Company size: SME
College of Policing

College of Policing - Membership Collaboration & Site UX Design

8 Incomplete applications

4 SME, 4 large

4 Completed applications

3 SME, 1 large

Important dates

Tuesday 10 October 2017
Deadline for asking questions
Tuesday 17 October 2017 at 11:59pm GMT
Closing date for applications
Tuesday 24 October 2017 at 11:59pm GMT


Summary of the work
The requirement for this work is to produce UX designs and deliver a design solution ready for the next phase - coding, based on user stories already identified and informed by best practice from existing market leading platforms.
Latest start date
Wednesday 1 November 2017
Expected contract length
All work must be completed by 31 March 2018
No specific location, eg they can work remotely
Organisation the work is for
College of Policing
Budget range
Please submit a fixed price proposal.

About the work

Why the work is being done
The College Membership platform is to enable members to take ownership of their own career development through providing greater individual choice and opportunities. It facilitates networking and exchanging of information and knowledge that supports professionalism across the whole of the policing community.

We require UX Design work to be completed on new Collaboration features together with improving the user journey through a site redesign.

This work must be completed by 31 March 2018.
Problem to be solved
UX Design for new Collaboration features to be implemented are:
Website Widgets - enhanced functionality to delivering a tailored user experience.
Resources - Ability to add content
Blog Space - comments on content
Forums - open forum to comment on topics
Communities - segmented content served by communities of practice
Directory - get in contact with others who have skills or similar interests
Bookshelf - favourite content they found useful or want to return to
Who the users are and what they need to do
Some user stories below:
As a member in a specialist area, I need a way to find and network with similar people in other forces, to get specialist knowledge related to an issue.
As a member, I want to browse a list of available groups and join which is relevant to my career plans so that I can best position myself for success.
As a member, I want to create a group related to an area of interest so there is an area to discuss issues, share resources and find news on that topic.
Early market engagement
We have conducted user workshops and have identified the user stories for Alpha prototyping.
Any work that’s already been done
Early user engagement, user stories created and partial wireframes completed.
This piece of work is to develop the UX designs for the new and existing features.
Existing team
The current project team includes: Business owner, product owner, project support officer, external supplier of the system and existing designers within the College of Policing Digital Services team.
Current phase

Work setup

Address where the work will take place
The project team is based in London, and the supplier will be expected to spend some time at this location. There will be travel to other College of Policing sites - Ryton and Harrogate
Working arrangements
Full-Time, Monday to Friday, 36 Hours per week - Flexible Working Patterns allowed.
Any travel expenses will be reimbursed in line with the College of Policing travel and subsistence policy.
Security clearance
Minimum NPPV2 - valid and current
SC Clearance alone is not accepted.
Due to the timeframe of the project we shall not be taking individuals through clearance or wait after contract award for individuals to be cleared.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Digital Design Experience: Extensive experience in producing creative and innovative visual solutions in a complex online environment, demonstrating the ability to think in challenging situations
  • Ability to think creatively and deliver appropriate UX concepts
  • Proven understanding of accessibility issues relevant to online design
  • Thorough working knowledge and understanding of HTML5 and CSS
  • Specialist Software: Extensive experience as an interactive designer using, for example, Adobe Photoshop, Illustrator, InDesign and Sketchup Professional
Nice-to-have skills and experience
  • Knowledge across the digital design sector applying research in new design technologies to the benefit of the team, projects and services
  • Ability to present creative ideas, concepts and treatments to production team and clients
  • Strong experience of applying College of Policing UX Design standards against branding guidelines and style guide
  • Umbraco CMS Experience - UX designs to be compatible for Umbraco CMS integration
  • Understanding of College of Policing products and services

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Value for Money
  • Ability to deliver design solution on time
  • Work as a team with our organisation
  • Estimated timeframes for the work
Cultural fit criteria
  • •Strong team working experience with the ability to think and problem solve independently
  • •Strong experience working as part of an agile team participating in daily stand up and retrospectives
  • •Engaging with team to create an environment for knowledge sharing and handover of completed products with knowledge transfer
  • •Excellent written and communication skills with the ability to translate complex issues to a non-technical audience
  • •Strong ownership and commitment to delivery
  • •Good collaboration skills and ability to share skills and information among team members
  • •Ability to build and develop good working relationships with staff and stakeholders
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Our members of staff are BPSS vetted, please can you confirm if NVPP2 vetting needs to be sponsored by a Police authority, and if so, would BPSS be sufficient until NVPP2 can be applied for?
We require staff that are already cleared to NPPV2 or above.
2. You say fixed price but there is no mention of scope. Will you accept ranged costs?
The first stage of submission is to measure suppliers against the criteria. After shortlisting we shall be inviting suppliers to one of our sites to brief them on the design work and scope of the project. This should allow for enough information for a fixed priced proposal.
3. Looking at this nice to have skill - Strong experience of applying College of Policing UX Design standards against branding guidelines and style guide - are we to understand you would prefer to work with an existing supplier that has already worked with College of Policing branding?
Working with a supplier already familiar with College branding and UX design concepts is an advantage but not essential hence why it is a desirable criteria.
4. Can you provide a PDF or link to the College of Policing travel and subsistence policy, please?
We shall be happy to provide the College of Policing travel and subsistence policy after the first shortlist and before when details fixed price proposals are submitted.
5. Can you provide some insight into the locations specific to this project and perhaps an indication of potential travel frequency, please? Our assumption is a minimum of one site visit per sprint (10 days) for the first 2-4 sprints, then shifting to video calls and a monthly face-to-face.
I would estimate 1 face-to-face meeting every 10 days (per sprint) either in Harrogate, Ryton or London as minimum until delivery due to the volume of design work involved.
6. Based on the completion date of March 31st, our plan would be for a high degree of collaboration with CoP's internal team (at least initially). Do you have a provisional schedule in place to create availability for them, particularly in the run-up to the December break? Thanks.
Yes, we have a dedicated Product Owner and members from the Membership Team who will be engaged throughout the project