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Innovate UK

UK SBS IT17423 Innovate UK ACC- UX

9 Incomplete applications

7 SME, 2 large

11 Completed applications

7 SME, 4 large

Important dates

Published
Wednesday 4 October 2017
Deadline for asking questions
Wednesday 11 October 2017 at 11:59pm GMT
Closing date for applications
Wednesday 18 October 2017 at 11:59pm GMT

Overview

Summary of the work
A team is needed to provide UX skills to achieve services that adhere to DSS. They will work collaboratively alongside existing teams to deliver high quality research into users’ needs, develop wireframes and prototypes to build and test. The end goal is to pass BEIS assessments based on DSS.
Latest start date
Monday 27 November 2017
Expected contract length
9 Months
Location
South West England
Organisation the work is for
Innovate UK
Budget range
£348,000 excluding VAT

About the work

Why the work is being done
Innovate UK is the UK’s innovation agency. The number of applications to and grants awarded by Innovate UK has grown significantly in the last few years. As such, Innovate UK are in the process of implementing new application and grants management services to replace legacy systems and paper based processes.

To do so, there is a need to gather user research and design in line with the Digital Service Standards. A team is therefore needed to be able to provide the UX skills and resources to achieve services that adheres to these standards.
Problem to be solved
A team is now required to conduct user research, provide lab testing and to create wireframes and prototypes. This in turn will feed to the developers and configurers of the two services to ensure that any outputs have been designed in line with what a user wants and expects to see. Once developed into the service this will need further user testing to ensure that it is still relevant and correct.
Who the users are and what they need to do
Funder –needs to advertise opportunities to businesses and academics for funding in priority areas
Applicant –needs to submit applications for funding while being able to collaborate with other organisations on the application
Assessor –needs to be able to review an application to assess the suitability of the application to be granted or refused
Finance contact –needs to be able to submit claims so that the grant is awarded in line with spend
Monitoring Officer –needs to review claims against project progress and submit reports to ensure the claims are eligible
Internal teams –review and action applications and claims
Early market engagement
None undertaken
Any work that’s already been done
The Innovation Funding Service (IFS) is already in public beta with competitions running on the service already. Further development work is needed to refine the user journey’s in line with user feedback and to add new competition types. This service has been a bespoke build.
https://apply-for-innovation-funding.service.gov.uk/competition/search

The grants management piece (Awards, Compliance and Commercialisation, ACC) follows on from IFS with a COTS solution being implemented to provide this service. ACC is currently in Alpha with a discovery having been completed previously.
Existing team
The proposed team will work alongside two teams, one from each of the services:

IFS: Product Owner, Delivery Manager, Developers, Internal UXers, BA’s and Testers.

ACC: Product Owner, Delivery Manager, Developer, Configurer, Tester.

The team will also engage with other Innovate UK employees, business teams and third party suppliers as the project demands.
Current phase
Alpha

Work setup

Address where the work will take place
Polaris House, Swindon, SN2 1FL
Working arrangements
Full time on project, minimum three days per week on-site, location as described above. A professional working day, flexible working hours between 8AM- 5PM as needed to deliver the service in an efficient way as agreed by the Product Owner and Delivery Manager
Security clearance
BPSS - Baseline Personnel Security Standard

Additional information

Additional terms and conditions
Under GDPR rules Innovate UK reserves the right to audit the supplier or any of it’s sub-contracted services.
• Third party storage, retention and destruction of data policies must align to Innovate UK policies.
• Service Organisation Control (SOC) Reports, or similar, should be provided to give additional assurance of the controls within the third party. Third party use of data (whether passed to subsidiaries or additional third parties) and whether all of these organisations must adhere to Innovate UK requirements including for Recovery Time Objective (RTO) and Recovery Point Objective (RPO).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate how you will apply your skills to the GDS Digital Service Standards and how this will ensure the successful delivery of this project.
  • Demonstrate how you will apply your skills and expertise to deliver a user centred product through the agile methodology and how this will ensure the successful delivery of this project.
  • Demonstrate how you will apply your skills and expertise to work with agile ceremonies whilst working across multiple work streams in a multi skilled team and how this.....
  • ....will ensure the successful delivery of this project.
  • Demonstrate how you will apply skills and expertise to provide actionable results, based on facts, into a development pipeline and how this will ensure the successful delivery of this project
  • Demonstrate the techniques you would use to gather user research and how this will ensure the successful delivery of this project.
  • Demonstrate your proposed techniques and and how you will apply your skills and expertise to testing with users and how this will ensure the successful delivery of this project.
Nice-to-have skills and experience
  • Demonstrate how you will apply expertise to work with collaboration tools such as Slack, Jira, Confluence, Webex or equivalent users and how this will ensure successful delivery of this project.
  • Demonstrate how you will ensure transfer of your expertise and knowledge to BAU teams and how this will ensure successful delivery of the project
  • Demonstrate how you will apply your skills and expertise to GDS/DSS assessments users and how this will ensure the successful delivery of this project.

How suppliers will be evaluated

How many suppliers to evaluate
3
Proposal criteria
  • Approach and methodology
  • How the approach or solution meets user needs
  • Estimated team size for work
  • Approach to identifying users and capturing user needs
  • Approach to working with the rest of the team
Cultural fit criteria
  • Demonstrate how you will work transparently and collaboratively with the Innovate UK project team throughout this project
  • Demonstrate how you will work flexibly, responding to changing priorities and issues throughout this project
  • Demonstrate how you will transition seamlessly into an existing team and project ensuring no disruption to end users throughout this project
Payment approach
Fixed price
Assessment methods
Written proposal
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

1. Dear Bidders,

Please be aware due to being unable to answer clarification questions within the allotted time we are withdrawing the requirement and will be re-publishing today.

Kind regards,

UK SBS
Dear Bidders,

Please be aware due to being unable to answer clarification questions within the allotted time we are withdrawing the requirement and will be re-publishing today.

Kind regards,

UK SBS