Awarded to Kainos Software Ltd

Start date: Wednesday 6 December 2017
Value: £8,000,000
Company size: large
HM Land Registry

HM Land Registry Agile Development Partnership (Re-published)

12 Incomplete applications

10 SME, 2 large

16 Completed applications

9 SME, 7 large

Important dates

Thursday 28 September 2017
Deadline for asking questions
Thursday 5 October 2017 at 11:59pm GMT
Closing date for applications
Thursday 12 October 2017 at 11:59pm GMT


Summary of the work
We are looking for a development partner to work with HM Land Registry on the discovery, prototyping and building of digital services, as part of HM Land Registry's digital programme.

The supplier will work alongside HM Land Registry’s in-house digital development team covering all digital service development roles.
Latest start date
Monday 11 December 2017
Expected contract length
The expected contract length is between 9-12 months with the potential to extend up to 24 months
South West England
Organisation the work is for
HM Land Registry
Budget range
The anticipated budget range for the 9-12 month term is between £2.2 - £2.75 million. If the contract extends to up to 24 month the potential budget range is up to £8 million.

About the work

Why the work is being done
HM Land Registry's digital programme is looking to deliver new, user-focussed services for citizens, customers and HM Land Registry caseworkers, required to support a wider business transformation, with the overall aim of simplifying, speeding-up and improving the process of land registration in England and Wales.

The supplier will work closely and collaboratively with HM Land Registry’s in-house team to enable effective knowledge transfer, ensuring any future services can be maintained by HM Land Registry staff.
Problem to be solved
HM Land Registry's digital programme will look to resolve the following:
• To discover the options to digitise and automate new and existing citizen-facing services.
• To discover the options to automate and improve all or parts of HM Land Registry's internal casework processes.
• To refresh existing technical architecture and build new technical capabilities.
• To enhance the capability of HM Land Registry's in-house digital development teams in order to support new and emerging digital services.
Who the users are and what they need to do
User groups of HM Land Registry's services include:
•Citizens require a better and consistent experience when requesting land information, registering land interests and/or tracking land transactions.
•Solicitors/conveyancers/mortgage lenders must be able to transact using digital deeds and online services when acting on behalf of buyers and sellers in registering land interests.
•Caseworkers who process land registration applications require more automated, intelligent and consistent casework tools to enable more time to focus on quasi-legal decisions and judgements.
•Counter fraud agents require robust controls, tools and systems to counter evolving fraud threats.
•Other professional/commercial/academic groups with an interest in land information.
Early market engagement
There will be no early market engagement

Current Phase:-
We are currently in programme discovery.

On completion of the phase, we will be looking to start-up a small number (up to 6) agile development teams. We will build teams using a mix of in-house and augmented staff depending on our needs for additional expertise. The supplier must be able to respond quickly to building and maintaining teams. Teams may be focussed on discovery, alpha or beta activity.

All services will be developed in accordance with the UK Government's Digital Service Standard (
Any work that’s already been done
Digital programme discovery is well underway with potential services identified and prioritised. Some service discovery, alpha and private beta activity has been completed.

Existing citizens services include find-a-property and property alert. Existing services will be refreshed or replaced and integrated into a new set of citizen services.

In addition to new citizen services, other services are being explored including digital deeds for conveyancing professionals, services to support property developments, casework and workflow tools, and counter fraud options, including identity assurance.

The digital programme will also look to establish common business platforms, common technical components and data quality programmes.
Existing team
Led by a digital programme director, the programme discovery team comprises lead roles in product and service management, technical architecture and agile delivery, as well as stakeholders from our finance, HR and legal services teams. The output from programme discovery will inform the products and services to be explored with our development partner.

We are looking for a development partner to complement our agile development capability in roles including; product and delivery, user-centred design, test, development operations and software development.

We may choose to appoint additional suppliers through further procurement activity to support any part of the digital programme.
Current phase
Not applicable

Work setup

Address where the work will take place
The majority of HM Land Registry's agile development teams are based in Plymouth, UK and this is where most of the work will take place.

There may a requirement to work at other UK locations, including Croydon and Gloucester.
Working arrangements
This will be a 5 day per week (Monday to Friday) commitment and, although there may be some scope for exceptional remote working, our focus is to build co-located and integrated teams at our offices in Plymouth.

Detailed working arrangements, including team location, size and make-up, will be contained within each statement of work.

The development partner must follow HM Land Registry's IT and security procedures and policies in relation to access, data and equipment use.
Security clearance
HM Land Registry requires all supplier staff to have baseline personnel security standard clearance. There may be a requirement for some of the work to require security clearance checks. This will be detailed in the statement of work.

Additional information

Additional terms and conditions
The standard terms and conditions of a DOS framework agreement call-off contract apply.

Any claim for travel and subsistence will be made in accordance with HM Land Registry's travel and subsistence policy.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Clear evidence of delivering digital services that scale to meet demands – 2%
  • Extensive experience in iteratively delivering digital services using agile development approaches and continuous delivery techniques – 2%
  • Evidence of creating digital services that could meet the Government digital service standards. – 2%
  • Evidence of delivering digital services using modern software development technologies (for example but not specifically: Python 3.0 with flask, Java 8, SPARK, Spring Boot, JavaScript, HTML and CSS) - 1%
  • Evidence of delivering new database technologies (for example but not specifically; PostgreSQL, Elasticsearch) and containerization technologies (for example but not specifically: Docker) – 1%
  • Experience of using cloud vendor technologies and tool, (for example but not specifically; Amazon Web Services, Heroku, Red Hat, OpenShif, Vagrant, Virtual box)- 2%
  • A demonstrated understanding of applying appropriate security controls – 2%
  • Experience of user research including experience of designing assisted digital support. – 2%
  • All essential skills and experience will be further evaluated
Nice-to-have skills and experience
  • Experience of working successfully with UK Government – 1%
  • A track record of passing GDS service assessments – 1%
  • Experience of transitioning products and services to new technologies and architectural patterns – 1%
  • Experience in working with data quality standards – 1%
  • Experience of working with spatial database technologies (for example but not specifically; PostGIS) – 1%
  • All nice-to have skills will be further evaluated as part of the overall proposal criteria below.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Technical competence – Including all essential and nice-to-have skills as weighted above – 19%
  • Approach, methodology and work history – 7%
  • Team structure and resourcing models including experience of working alongside clients in co-located, - integrated teams, together with representative CV’s of key roles – 8%
  • Team scalability, flexibility, deployment, time and pause capability – 8%
  • Case studies and references. We will follow up on all references given during evaluation so contact must be clear – 4%
  • Presentation supporting proposal criteria – 4%
Cultural fit criteria
  • Work as a team – Collaborate, establish good working relationships, generate team spirit – 2%
  • Innovate – Act on initiative, drive improvements, balance risks – 2%
  • Build capability – Encourage learning, share knowledge, address capability gaps, act on feedback – 2%
  • Focus on delivery – Focus on goals, set stretching targets, take responsibility for delivery – 2%
  • Provide value for money – Cost awareness, forecast and monitor performance, identify and address inefficiency – 2%.
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Please can you confirm whether you require a 100% onshore partnership or whether a hybrid of on/offshore is something that you would consider?
We expect to build integrated teams with our partner. An offshore arrangement would not work for us.
2. There are a couple of questions such as "All essential skills and experience will be further evaluated " that can not be answered in the mandated structure of: - what the situation was - the work the team did - what the results were How would you like these response boxes completed?
This statement was included to emphasise that the evaluation of essential skills and experience and nice to have skills will carry forward to the evaluation of shortlisted supplier. You are not required to include a specific response to those questions.
3. Can you please confirm what specific responses (if any) are required for the following questions? "All essential skills and experience will be further evaluated" "All nice-to have skills will be further evaluated as part of the overall proposal criteria below"
This statement was included to emphasise that the evaluation of essential skills and experience and nice to have skills will carry forward to the evaluation of shortlisted supplier. You are not required to include a specific response to those questions.
4. Are you open to working with a pure-play Microsoft partner who will primarily use their cloud technologies, services and toolchains (alongside other Microsoft supported open source frameworks and tools if required)?
We do not wish to constrain our technology choices.
5. Can you confirm how much of the existing architecture will be replaced and how you intend to roll out new capabilities?
Our digital services will be delivered using new architecture and technology. The adoption of new technical capabilities will be managed through our in-house technical architecture team. We will take a service-led approach to transformation, delivering new end-to-end services using modern technology and approaches. We will be constrained by our existing ICT estate but we plan to address this complexity on a layer-by-layer basis. When evaluating how to source our capabilities we shall endeavour to standardise on industry best practice and align with the Government Technology Code of Practice.
6. How will price by scored? Is this based on a sample team or calculated based on rate card alone?
Suppliers will be asked to populate a day rate card alongside their written proposal. HMLR will provide a set of roles with a pre-determined weight for all listed grades for suppliers to complete.