This opportunity is closed for applications

The deadline was Thursday 21 July 2016
Department of Work and Pensions

User Research Participant RFP1 DWP

0 Incomplete applications

2 Completed applications

2 SME, 0 large

Important dates

Thursday 7 July 2016
Deadline for asking questions
Thursday 14 July 2016 at 11:59pm GMT
Closing date for applications
Thursday 21 July 2016 at 11:59pm GMT


Summary of the work
Recruitment piece for research and usability testing.
Research dates
On- going research
Organisation the work is for
Department of Work and Pensions
Budget range

About the work

Early market engagement

About the research

Description of your participants
We are looking to work with people in work and out of work and potentially claiming benefits

Detaiils will vary – for each round of testing a recruitment screener will be developed to highlight the participants needed.
We will agree with the supplier how long they will need and the timings to recruit the right participants.

All will be of working age (18-64 years old)
Assisted digital and accessibility requirements
Research plan
Research location
In London initially:

• At lab sessions (separate bid)
• Home visits
• Neutral venues possibly
• Jobcentres
Access restrictions at location
Number of research rounds
Number of participants per round
6-8 for usability testing sessions

Individual 1:1 sessions when required - home based

Plus informal interviews may be required in neutral spaces
How often research will happen
This reseach will take place every 2-4 weeks, there is a possibility that it could be more frequent than this or there could be a longer period in between the research as well.
Evening or weekend research
Weekday evenings

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • be able to demonstrate with examples of how they have supplied the right participants for research in other projects
  • be able to demonstrate of how they supplied participants for in home depth research
  • demonstrate how they recruit people who are digitally excluded or have low digital skills
  • be able to tender for User Research testing RFP2 DWP
  • provide a single point of contact for this project
  • demonstrate how they have managed incentive payments for participants in previous projects
Nice-to-have skills and experience
  • recruit a balanced cross section from across central London and Greater London for each research round
  • have the option to recruit couples

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Estimated timeframes for the work
  • Breakdown of recruitment costs and incentives
  • what contingency the supplier might have built in to their process to ensure recruitment
Assessment methods
  • Written proposal
  • Case study
Evaluation weighting

Technical competence






Questions asked by suppliers

No questions have been answered yet