Awarded to Amberlight Change

Start date: Tuesday 21 February 2017
Value: £146,250
Company size: SME
Home Office

National Law Enforcement Data Programme (NLEDP) User Researcher

0 Incomplete applications

24 Completed applications

22 SME, 2 large

Important dates

Wednesday 28 September 2016
Deadline for asking questions
Friday 30 September 2016 at 11:59pm GMT
Closing date for applications
Wednesday 5 October 2016 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
This senior user research lead will both acquire new and gather pre-existing research to establish user needs that will influence organisational transformation and the service offering. This will be both at a conceptual and solutions level. The initial focus will be on understanding need well ahead of solution development.
Latest start date
1st November 2016 (subject to clearance)
Expected contract length
6 months initially with the option to extend for up to 2 years
Organisation the work is for
Home Office
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
The specialist will be part of a broad user research community within the Home Office and Government, but a limited number of digital specialists with a specific focus on law enforcement and policing.

They will work at the national level influencing the shape of the overall Portfolio as well as with delivery Programmes. They will engage directly with Service Designers and Business Architects, operational police officers and the public in order to create local, regional and national insight in the design of service, process and organisational structure.
What the specialist will work on
Funding for the digital transformation of law enforcement and policing has created a significant opportunity for service and organisational change over the next 3 years.

This role will be part of the leadership of a community gathering, collating and iterating user need and business motivation knowledge; contextualising user research, to create insight in the design of service, process and organisational structure.

They will work both with a central team implementing a user led service design approach and alongside various delivery programmes implementing business solutions.

Work setup

Address where the work will take place
2 Marsham Street, London, SW1P 4DF.
Working arrangements
Working between a Programme Business Design Team and a Portfolio Team supporting wider transformational analysis of law enforcement. T&S will not be payable for travel to sites within the M25. Travel outside of the M25 will be subject to HO T&S policy
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Strong experience in organizational service design
  • Ability to think at a highly strategic level
  • Be an experienced advocate for user needs both within the team, the department at large and a network of local/ regional delivery arms
  • Be visionary in thinking and able to challenge assumptions and test ideas
  • Be comfortable working with data, from gathering and analysis through to design and presentation
  • Be comfortable mentoring and up-skilling junior staff in research techniques
  • Be comfortable hiring and managing additional user researchers should the portfolio have need in the future
  • Be comfortable gathering and analyzing broad user need to direct business design and strategic decisions
  • Be able to form close partnerships with business design and broader strategic teams, working at a programme and portfolio level
  • Work autonomously
  • Be a problem solver – able to think laterally and connect the unexpected
  • Be able to make clear presentations and defend your opinion with confidence
  • Have a degree in HCI, Usability/ Cognitive Psychology/ Anthropology/ Human Sciences or related field, and/or relevant industry experience
  • At an underpinning level they must be able to plan, design and conduct in-house user research
  • At an underpinning level they must be able to gather user insight through early stage concept and prototype testing
  • At an underpinning level they must be able to ensure research findings are relayed quickly to teams, the department and wider government so that user needs are well understood
  • At an underpinning level they must be able to design, script and analyse ad-hoc qualitative/quantitative surveys using in-house software licences
  • At an underpinning level they must be able to apply their knowledge in human factors, ethnography, and the user centred design process in an iterative development environment
Nice-to-have skills and experience
  • Be comfortable operating at board level with senior stakeholders
  • Prior experience of organisational and business design

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
Be a team player that excels working in a flat hierarchy
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Would successful selection to supply resource for this role have any conflict of interest issues for any other part of NLEDP? If so please clarify where such conflict of interest would prevent a supplier from being elected for other work.
If a conflict is identified we would expect the agency and candidate to sign a NDA.
2. What is the maximum day rate for this role?
We have not provided a maximum day rate for this role.
3. could you tell me who will be on the interview panel?
The panel will be led by the NLEDP Business Design Team Lead. Other panel members have not been confirmed yet but will be prior to the shortlisting stage.