Start date: Friday 20 October 2017
Value: £85,000
Company size: SME
Hackney Council

Building the Hackney Works digital service from MVP to Live

4 Incomplete applications

3 SME, 1 large

5 Completed applications

5 SME, 0 large

Important dates

Tuesday 19 September 2017
Deadline for asking questions
Tuesday 26 September 2017 at 11:59pm GMT
Closing date for applications
Tuesday 3 October 2017 at 11:59pm GMT


Summary of the work
A digital service that supports Hackney residents to access pathways into employment. The service should provide a more personalised and trusted service than commercial recruitment sites.
Latest start date
Wednesday 1 November 2017
Expected contract length
6 months
Organisation the work is for
Hackney Council
Budget range
£90,000 for the build. Software support and maintenance will be agreed and paid for separately.

About the work

Why the work is being done
We have developed an MVP digital service to support Hackney Works. This supports the initial onboarding of clients and back office administration matching clients to opportunities.
Problem to be solved
The MVP contains core functionality, but additional components can deliver an end to end digital service. The service:
- signposts users to opportunities, which can be regularly updated
- provides personalised information, advice and guidance delivered to users
- publishes information and live opportunities relating to a range of council programmes
- notifies users through the journey via email and SMS
- provides API end points
- enables advisors and clients to create a shared action plan to set out and monitor progress
Who the users are and what they need to do
As a jobseeker, I need to find opportunities relevant to my skills so that I can earn money
As a jobseeker, I need advice on how to look for a job that’s right for me so that I can make an application
As a jobseeker, I need signposting and feedback so that I can improve my application so that I increase my confidence in the service
As an employer, I need high quality applications so that I have confidence in the service
As an adviser I need to give candidates personal advice so that they are supported into work
Early market engagement
Any work that’s already been done
The Discovery phase was run in-house, whilst the MVP was built in partnership with FutureGov. The software, currently hosted on Heroku (, will be made open source to enable any agency to understand the current functionality and the supporting documentation provided.
Existing team
2 lead Ways into Work advisors, supported by the team manager and empowered service manager
1 ICT project manager
Current phase

Work setup

Address where the work will take place
Hackney Service Centre, 1 Hillman Street, E8 1DY and the Hackney Works hub in Woodberry Down
Working arrangements
We would prefer a team onsite for 3 days a week, most weeks in order to engage with ICT and Hackney Works colleagues and build broader engagement with the style of working (eg through show and tells). This would include spending time at the Hackney Works Hubs as well as time on the main campus.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of developing a similar employment opportunities service
  • Have knowledge of user needs for the service
  • Have experience of working to the GDS service design manual
  • Combine user research, service design and developer expertise
  • Work to user-centered, iterative, Agile principles
  • Have experience designing services for a wide range of digital skills and confidence
  • Consume from and present to Hackney’s new API layer
  • Understand how to meet the needs of a diverse range of users
Nice-to-have skills and experience
  • Be prepared to share risk and/or reward with the council if the service is attractive to other authorities
  • Employ an apprentice who is a resident in the Borough
  • Promote user-centred design and Agile across the Council

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Understanding of user needs from the service
  • Clarity of approach
  • How the approach or solution meets user needs
  • How the approach or solution meets our goal
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team structure, including skills, experiences and relevance of individuals
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Take responsibility for their work
  • Share knowledge and experience with team members and the wider service
  • Work openly
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. It is mentioned you "would prefer a team onsite for 3 days a week" - what is your flexibility around this requirement? We are UK-based but outside London and the cost/time burden of travel would significantly impact productivity, especially considering available remote collaboration tools.
We’re happy to carefully consider proposals for collaborative working in multiple locations, but it remains essential that the service is tested in the field and that the team works closely with the advisors.
2. The Essential Experience question 'Have experience of developing a similar employment opportunities service' limits the suppliers that can apply. Would the experience of a traditional jobs board be applicable? If not what makes this employment solution difference and could we show this experience through development of other systems?
The service is different to jobs boards primarily in the following ways:
- it places as much emphasis on the pathways to make a candidate ready for work as it does the promotion of particular job opportunities
- the service will direct people to training and apprenticeship opportunities
- the volume of job opportunities is low relative to a job board
- users will manage the face to face contact through the service

Whilst job board experience is useful, using digital to support other face to face services is also valid experience
3. Does the Essential Experience question 'Consume from and present to Hackney’s new API layer' limit the bid to suppliers who have previously worked with Hackney?
No. This is currently emerging thinking, which we would want to develop further through this work. We are currently creating APIs using Swagger but don’t have an API management platform in place. The aim of this thinking is to increase, rather than narrow, our range of potential partners.