This opportunity is closed for applications

The deadline was Wednesday 20 July 2016
Ministry of Defence

Delivery Team for Non Standard Service Requests

0 Incomplete applications

20 Completed applications

15 SME, 5 large

Important dates

Wednesday 6 July 2016
Deadline for asking questions
Wednesday 13 July 2016 at 11:59pm GMT
Closing date for applications
Wednesday 20 July 2016 at 11:59pm GMT


Summary of the work
Team of technical delivery managers required to support Non-Standard Service Requests and carry out knowledge transfer to a Civil Servant team. Key elements of this task will be: Customer engagement, management of Managed Service Providers (MSPs) and management of IT infrastructure Projects within the existing DII environment.
Latest start date
Expected contract length
8 months
South West England
Organisation the work is for
Ministry of Defence
Budget range
Estimate to fund a team of the following size for 8 months: £700K
1 x Programme manager
5 x Delivery Managers
1 x Network Architect

Plus T&S

About the work

Why the work is being done
Following the introduction of the SIAM Tower Organisational Model, the MoD delivery framework is split across multiple towers and supplier organisations. There is a requirement for a single cross tower delivery team to manage the NSSR dependencies across the delivery organisations, to ensure the end user receives a seamless service and single point of contact
Problem to be solved
There's a need for a delivery team to manage cross tower digital infrastructure change projects across the MOD estate. There are delivery teams within the tower organisations, but no current project team responsible for the end to end delivery operating at a strategic level through effective management of programme plans, risk and issue management and resource efficiency. The expectation is that the initial scope will encompass the management of up to 80 changes at any one time. A team is required to deliver this and assist in identifying repeat business so the MOD can stand up an internal team
Who the users are and what they need to do
As an Authorised Demander within the MoD, I need to have the ability to receive cross tower project delivery, ensuring that all dependencies between the various delivery organisations are catered for and effectively managed through a single point organisation
Early market engagement
No early market engagement is planned. Clarifications questions may be submitted as per the normal framework process.
Any work that’s already been done
An internal MoD team has been setup to fulfil the priority backlogged NSSRs as an interim measure
Existing team
The supplier will be required to engage with and manage delivery via various Managed Service Providers. The intent is to build Crown Servant capability over time therefore the supplier will be required to work closely along side multi-disciplined CS resources.
Current phase
Not applicable

Work setup

Address where the work will take place
The contract will be based in Corsham but NSSR delivery will take place across the the MoD estate and therefore require an element of travel.
Working arrangements
The team will be located at MoD Corsham though, due to the nature of the tasks, UK and overseas travel will be required as necessary to meet the needs of service request.

When not at a customer site, the delivery team will have use of desk space at MoD Corsham.

Travel expenses will be reimbursed from MoD Corsham
Security clearance
SC clearance is mandatory plus at least one member of the team must have DV level clearance.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Working knowledge of the existing DII environment
  • Experience of delivering change projects (NSSRs)
  • Ability to work collaboratively with in-house MoD teams
  • working knowledge of operating within a multi supplier delivery model
  • Extensive experience of delivery of IT Infrastructure projects
  • Excellent communication, presentation and client engagement skills
  • Organisation and Planning Skills
  • Analytical, Report Writing and attention to detail skills
  • Delivery service to be available to start 1st August 2016
Nice-to-have skills and experience
Experience of improving business processes by contributing to a multi-disciplinary collaborative team

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • The proposed approach and methodology
  • Team Structure and experience
  • Value for money of proposed solution
Cultural fit criteria
Skills transfer to crown servant team
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can we get SC clearance for our specialist/s after being shortlisted? We are an SME and currently do not hold Sponsor Status to get our employees SC cleared.
Yes, we would coordinate the relevant documentation
2. Can you please confirm whether the T&S allocation is included or excluded from the £700k budget?
T&S has not been included within the £700K budget
3. Can you also please provide more information on the expected frequency of travel and expected locations?
As this is a service on demand we are unable to provide a forecast of travel and locations. The team will be based in Corsham and travel as necessary to provide the service described within the ITT; current demand is predominantly from UK locations with occasional overseas sites