This opportunity is closed for applications

The deadline was Wednesday 20 July 2016

Ministry of Defence

Delivery Team for Non Standard Service Requests

0 Incomplete applications

20 Completed applications

15 SME, 5 large

• Published: Wednesday 6 July 2016
• Deadline for asking questions: Wednesday 13 July 2016 at 11:59pm GMT
• Closing date for applications: Wednesday 20 July 2016 at 11:59pm GMT

Overview

• Summary of the work: Team of technical delivery managers required to support Non-Standard Service Requests and carry out knowledge transfer to a Civil Servant team. Key elements of this task will be: Customer engagement, management of Managed Service Providers (MSPs) and management of IT infrastructure Projects within the existing DII environment.
• Latest start date: 01/08/2016
• Expected contract length: 8 months
• Location: South West England
• Organisation the work is for: Ministry of Defence
• Budget range: Estimate to fund a team of the following size for 8 months: £700K; 1 x Programme manager; 5 x Delivery Managers; 1 x Network Architect; ; Plus T&S

About the work

• Why the work is being done: Following the introduction of the SIAM Tower Organisational Model, the MoD delivery framework is split across multiple towers and supplier organisations. There is a requirement for a single cross tower delivery team to manage the NSSR dependencies across the delivery organisations, to ensure the end user receives a seamless service and single point of contact
• Problem to be solved: There's a need for a delivery team to manage cross tower digital infrastructure change projects across the MOD estate. There are delivery teams within the tower organisations, but no current project team responsible for the end to end delivery operating at a strategic level through effective management of programme plans, risk and issue management and resource efficiency. The expectation is that the initial scope will encompass the management of up to 80 changes at any one time. A team is required to deliver this and assist in identifying repeat business so the MOD can stand up an internal team
• Who the users are and what they need to do: As an Authorised Demander within the MoD, I need to have the ability to receive cross tower project delivery, ensuring that all dependencies between the various delivery organisations are catered for and effectively managed through a single point organisation
• Early market engagement: No early market engagement is planned. Clarifications questions may be submitted as per the normal framework process.
• Any work that’s already been done: An internal MoD team has been setup to fulfil the priority backlogged NSSRs as an interim measure
• Existing team: The supplier will be required to engage with and manage delivery via various Managed Service Providers. The intent is to build Crown Servant capability over time therefore the supplier will be required to work closely along side multi-disciplined CS resources.
• Current phase: Not applicable

Work setup

• Address where the work will take place: The contract will be based in Corsham but NSSR delivery will take place across the the MoD estate and therefore require an element of travel.
• Working arrangements: The team will be located at MoD Corsham though, due to the nature of the tasks, UK and overseas travel will be required as necessary to meet the needs of service request. ; ; When not at a customer site, the delivery team will have use of desk space at MoD Corsham.; ; Travel expenses will be reimbursed from MoD Corsham
• Security clearance: SC clearance is mandatory plus at least one member of the team must have DV level clearance.

Additional information

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

• Essential skills and experience:
  • Working knowledge of the existing DII environment
  • Experience of delivering change projects (NSSRs)
  • Ability to work collaboratively with in-house MoD teams
  • working knowledge of operating within a multi supplier delivery model
  • Extensive experience of delivery of IT Infrastructure projects
  • Excellent communication, presentation and client engagement skills
  • Organisation and Planning Skills
  • Analytical, Report Writing and attention to detail skills
  • Delivery service to be available to start 1st August 2016
• Nice-to-have skills and experience: Experience of improving business processes by contributing to a multi-disciplinary collaborative team

How suppliers will be evaluated

• How many suppliers to evaluate: 3
• Proposal criteria:
  • The proposed approach and methodology
  • Team Structure and experience
  • Value for money of proposed solution
• Cultural fit criteria: Skills transfer to crown servant team
• Payment approach: Time and materials
• Assessment methods: Written proposal
• Evaluation weighting:

  Technical competence

  60%

  Cultural fit

  15%

  Price

  25%

Questions asked by suppliers

• 1. Can we get SC clearance for our specialist/s after being shortlisted? We are an SME and currently do not hold Sponsor Status to get our employees SC cleared.: Yes, we would coordinate the relevant documentation
• 2. Can you please confirm whether the T&S allocation is included or excluded from the £700k budget?: T&S has not been included within the £700K budget
• 3. Can you also please provide more information on the expected frequency of travel and expected locations?: As this is a service on demand we are unable to provide a forecast of travel and locations. The team will be based in Corsham and travel as necessary to provide the service described within the ITT; current demand is predominantly from UK locations with occasional overseas sites