Awarded to PA Consulting Services Limited (UK)

Start date: Monday 16 October 2017
Value: £193,463
Company size: large
Department for International Trade (DIT)

Training rollout and Business Change for DIT's Data Hub

2 Incomplete applications

1 SME, 1 large

15 Completed applications

10 SME, 5 large

Important dates

Monday 4 September 2017
Deadline for asking questions
Monday 11 September 2017 at 11:59pm GMT
Closing date for applications
Monday 18 September 2017 at 11:59pm GMT


Summary of the work
The provision of training, communication, engagement and logistics services. This is to help the Department for International Trade (DIT) deliver it's new CRM, Management Information and Insights platform and forms part of DIT's Digital Transformation Programme.
Latest start date
Monday 25 September 2017
Expected contract length
Six (6) months - up to 31 March 2018
Organisation the work is for
Department for International Trade (DIT)
Budget range
£225,000 - £300,000 total contract value

About the work

Why the work is being done
DIT is focused on becoming a 'Data Driven' organisation. In November, DIT will launch a Department wide repository known as "Data Hub" that will bring data to life. This will include a customer relationship management (CRM) tool, performance management dashboards and analytical reporting tools using the latest in data science. It will allow DIT to generate intelligence and insight to drive ongoing service improvements.
Problem to be solved
To assist with the launch of Data Hub, DIT requires a team to manage training, communication, engagement and logistics.

DIT also require additional capacity within the delivery space, and would like the supplier to be able to pull digital specialists in to assist with the delivery of Data Hub as and when required.

The main deliverables will be:
-Development of a training programme
-Delivery of the programme to all users across DIT
-Measurement and evaluation of the impact of the programme
Who the users are and what they need to do
Users of Data Hub are DIT Staff based in the UK and overseas. Staff need to be change ready, understand Data Hub as a platform, what's being delivered and how it will change the way we work. Staff must be confident using the system, feel they understand the new features and plans for after the initial November rollout.

The additional capacity required within the Data Hub team would assist them with delivery across all disciplines, including development, UX and business analysis. The ability of the Supplier to flex their team in line with shifting business needs will be important
Early market engagement
Any work that’s already been done
Existing team
The Supplier will be engaging with the Deputy Director of Data and Internal Services; the Internal Services Service Manager and the Head of Digital Engagement.

The supplier will also be working with the wider Development and Digital Team to align this work with other ongoing development work and product launches.
Current phase
Not applicable

Work setup

Address where the work will take place
Department for International Trade, 3 Whitehall Place, London, SW1A 2AW
Working arrangements
The team provided by the Supplier will follow agile methodology including sprints, stand-ups, show and tells and retrospectives.

The team will be expected to be co-located with the Digital Team for the majority of the contract.

Days onsite to be agreed at contract inception.
Security clearance
BPSS Clearance

Additional information

Additional terms and conditions
DIT will own the Intellectual Property (IP) of any collateral produced.

The successful supplier will be required to adhere to DIT Data Security Policy (provided on request).

Co-location at 3 Whitehall Place will be required for the majority of the project.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of delivering training for digital related services
  • Experience of designing and producing comprehensive training materials
  • Use of tools such as Slack and Yammer to help deliver training through peer to peer support
  • Experience of working with an Agile product team to develop materials
  • Ability to communicate across a large organisation with users at varying skill levels
  • Evidence of providing post go-live support on similar projects
  • Evidence the team to be provided is self-organising and multidisciplinary
  • Evidence of delivering a similar project within a tight timeframe
  • Evidence of placing high-performing digital specialists into delivery teams
Nice-to-have skills and experience
Evidence of delivering projects related to business transformation and change

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology for the training element
  • Approach and methodology for the communication and engagement element
  • Approch and methodology for the logistics element
  • Evidence of delivering a similar project within a tight timeframe
  • Roadmap and timeline of how the project will be delivered within the timeframes
  • Suggested team structure to be provided
  • Post go-live support to be provided
  • Approach to measuring and evaluating the impact of the programme
Cultural fit criteria
  • Agile working
  • Commitment to excellence
  • Commitment to team working
  • Your approach to transferring knowledge and experience to DIT staff to support learning from this project
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What is the DIT ‘Data hub’ Target Audience (how many and in what DIT sub-teams, roles and appointments)?
3,000 DIT staff and partners based across 110 countries. Around 50% will be in the UK with the rest overseas.
2. What is the target date for a ‘Data Hub’ Training Delivery Pilot course? I’m a bit concerned that ‘Data hub’ gets rolled out across DIT in November which doesn’t leave a lot of system assessment and associated training analysis and development time.
Training should start in October and continue into November. We anticipate this to be a mixture of visual communications, webinars, guides and e-learning modules. The system is designed to be intuitive so training is more focused on business change and ensuring users exploit the full benefits of the system.
3. Do DIT have a Learning Management System (LMS) upon which potential ‘Data-Hub’ e-learning/digital learning can be loaded, delivered, tracked, assessed and evaluated and upon which individual and collective DIT ‘Data-Hub’ competence be registered and maintained; or can ‘Data-Hub’ already deliver a LMS functional capability; or can Data-Hub' be developed to provide a LMS functional capability?
Yes we do have a Learning Management System (LMS) where e-learning modules can be accessed as well as an intranet which our global users can access.
4. If DIT have no Learning Management System or ‘Data-Hub’ does not or cannot be developed to include this LMS functional capability are DIT expecting development and delivery of a Learning Management System to be included in the target price?
5. Is your LMS a bespoke application or off the shelf product? If off the shelf what product is it?
The product is called Totara
6. You mention that DIT also require additional capacity within the delivery space. Is the supply of additional delivery specialists expected to be included in the specified budget range?
Yes, but please itemise the cost
7. What is the size of the in-house DIT team leading on this programme?
Q7 has been redacted for reasons of commercial sensitivity.
8. Please provide further details on the timeline for the roll-out of the technical solution
Deployment of the new system will be w/c 27th November. Most likley on the 29th or 30th November 2017. All 3,000 users will migrate to the new system on the same day
9. Will the training and guides be required in several languages?
10. What capabilities are required by your "digital specialists"?
This could be one or a number of roles, for example Business Analyst, Content Designer, User Researcher, full stack Developer and will be called off as needed
11. What is the new CRM solution based on? i.e. (SFDC)?
The new system is an in house bespoke product built in python with a JS.node front end
12. Is the CRM an upgrade or a complete new system? What did you have before?
It is a completely new system. The legacy system is Microsoft Dynamics 2011.
13. Does DIT have an internal Comms Team?
Yes we do who can offer advice on the best way and channels to engage users.