This opportunity is closed for applications

The deadline was Thursday 7 September 2017
The Home Office

Home Office Enrolment of Facial Image and Document Identification Verification Digital Services

7 Incomplete applications

3 SME, 4 large

7 Completed applications

3 SME, 4 large

Important dates

Thursday 24 August 2017
Deadline for asking questions
Thursday 31 August 2017 at 11:59pm GMT
Closing date for applications
Thursday 7 September 2017 at 11:59pm GMT


Summary of the work
The Home Office is exploring options for a digital solution to support identity and document verification within its services, with the aim of delivering a secure and more streamlined process for customers.
Latest start date
Monday 30 October 2017
Expected contract length
24 months
Organisation the work is for
The Home Office
Budget range

About the work

Why the work is being done
In accordance with the GDS agenda the Home Office (HO) is seeking to continually enhance and refine interactions with users. Part of this journey is making greater use of emerging technologies in the digital, mobile and app markets to improve the customer journey for individuals accessing HO services. The HO is seeking to streamline services by reducing the need for manually inputting data and automating steps in the process wherever possible. In this initiative the HO is seeking to extend this thinking into the areas of user information capture, including images and information stored digitally on official documents.
Problem to be solved
The HO is considering how to streamline services to reduce burdens on individuals and systems. We are seeking to provide a digital solution for the aspects of identity and document verification along with an element of biometric facial matching, based on a user taken image being compared to an official image in the document. The HO is seeking to partner with a delivery organisation to understand what technology exists in the market and how it could be incorporated into its digital processes. If trialling is successful, the HO would expect to proceed with the supplier to develop a live service.
Who the users are and what they need to do
User groups for this service will vary, but conceivably they could be anyone seeking to access any UK immigration and citizenship process. An early output of this work will be identifying suitable users groups to trial new solutions and developing a broader roadmap that allows for a solution to be rolled out more widely over time, understanding whether the solution needs to be able to flex for certain customer groups.
Early market engagement
Any work that’s already been done
Some research into the development of similar front end processes by other countries has been conducted, and availability of existing products in the market to help define the HO requirements at a high level.
Existing team
The HO is creating a small team within its Digital area to co-ordinate both the initial proof of concept work and any subsequent deliveries with the wider organisational delivery roadmap. The HO will be seeking to procure a multi-disciplined team that supports both the early stages of the work and integration into the wider HO Architectural and technological landscape. The solution will need to fit within a number of technological constraints and scale to provide a secure, performing and resilient end to end service.
Current phase

Work setup

Address where the work will take place
The HO team will be based in London, Hounslow and/or Croydon
Working arrangements
The preferred option is for the successful supplier to provide a team that can be co-located with teams involved in the wider end to end delivery, most likely based in Croydon. This will support close collaborative working and reduce the risks around integration into the wider end to end because the new service cannot be standalone.
Demonstrable experience of integrating solutions into wider technical deliveries will be required.
Security clearance
Staff must have or must be capable of obtaining SC Clearance.

Additional information

Additional terms and conditions
Expected timetabling for these phases is as follows:-

Final date for returns 8/9/17
Second phase tender document issued to (maximum) 10 highest scoring suppliers 13/9/17
closing date 27/9/17.
Evaluation including a potential for supplier presentations taking place 9,10,11 October.
Decision and contract award w/c 16/10

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Recent and demonstrable experience of deploying facial image matching software as part of a live service.
  • Recent and demonstrable experience of capturing a secure, high quality facial image of an actual person, either user taken or by others, and then transferring this data into a datastore.
  • Provide experience of incorporating optical character recognition and image analysis into an application, e.g. capturing a secure scan/photograph of a document and pre populating a form with the details.
  • Recent and demonstrable experience of developing web services, smartphone & tablet based applications over a short period produced to include account high volumes, NFR’s, security and support aspects.
  • Recent and demonstrable experience of Near Field Communications data reading to access data from identity documents.
  • Recent and demonstrable experience of designing systems to manage personally identifying information under the General Data Protection Regulation (GDPR).
Nice-to-have skills and experience
Experience of working within GDS guidelines and delivering services that have been through the formal assessment process.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Quality of technical solution
  • Ability to build a service that meets the GDS Digital Service Standard
  • The resilience, performance, stability and security of proposed solution, including the tools and engineering techniques used.
  • Approach to providing a supported service.
  • Estimated delivery timeframes
Cultural fit criteria
Proposed approach and methodology throughout the delivery lifecycle, including team structure, key roles and professional profiles.
Payment approach
Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What is the Home Office’s best estimate for the size of team a supplier would be expected to deploy for this opportunity? Is the size of the team expected to vary over the length of the contract? What are the categories of resources anticipated to be required?
The Home Office will work with the successful supplier to agree the precise makeup of the team, but it is expected that a single multi-disciplined scrum team will be required. The size and shape of the team is likely to vary depending on the stage in the project lifecycle. The skills required will include (but are not necessarily limited to) User research, interaction design, development, analysis, testing, dev ops, technical leadership, delivery management.
2. In the overview of the opportunity, the “Problem to be solved” is described. The last two sentences read as follows: “The Home Office (HO) is seeking to partner with a delivery organisation to understand what technology exists in the market and how it could be incorporated into its digital processes. If trialling is successful, the HO expects to proceed with the supplier to develop a live service.” The word trialling is unclear. Is supplier expected to survey the market, then test one (or multiple) promising solutions? Or is supplier expected to build prototype which would be developed into live service?
Home Office confirms that the supplier will be expected to build a prototype which would be developed into a live service.