This opportunity is closed for applications

The deadline was Friday 1 September 2017
The Home Office

User Researcher (DAC-37)

3 Incomplete applications

2 SME, 1 large

11 Completed applications

11 SME, 0 large

Important dates

Friday 25 August 2017
Deadline for asking questions
Tuesday 29 August 2017 at 11:59pm GMT
Closing date for applications
Friday 1 September 2017 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
To work in the data analytics competency centre on a number of products providing services to the Home Office customers. The User Researcher will form part of a core product team.
Latest start date
Monday 18 September 2017
Expected contract length
12 Months with the opportunity to extend for a further period up to a maximum of 6 months.
Organisation the work is for
The Home Office
Maximum day rate
£650 a day

About the work

Early market engagement
Who the specialist will work with
A multi-disciplinary agile team including UX designer, front-end developer, back-end developer, content designer, dev ops, infrastructure, architecture, product manager and application manager.
What the specialist will work on
• Development and analysis of User Surveys
• Review feedback
• Perform Discovery research with new user group(s)
• Perform regular evaluative testing
• Perform access needs research
• Gather requirements for a self service portal
• Develop requirements and analyse findings of Web Analytics
• Support operational assurance services
• Test integration solutions

Work setup

Address where the work will take place
Based in Croydon with occasional travel to headquarters in central London and various stakeholder teams in the UK.
Working arrangements
Travel to regional sites to be agreed, expenses incurred from travel outside of the M25/Greater London will be subject to Home Office Travel and Subsistence Policy.
Security clearance
All staff must be SC cleared. We will ask bidders for details of key personnel, if successful the bidder will be asked for confirmation of security clearance or we will initiate clearance process.

Additional information

Additional terms and conditions
Standard DOS Terms and Conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience of planning, organising and conducting research with internal government employees, including within highly secure environments.
  • Knowledge and experience of defining, measuring and leading on the use of analytics to inform user insight in conjunction with other methods
  • Demonstrable strong interpersonal skills and leadership experience in a complex agile environment, who knows how to make projects succeed
  • Have a degree in the relevant field combined with demonstrable experience. Degrees in HCI, psychology, anthropology, design research or similar are relevant
  • Knowledge of how complex applications can comply with W3C WAI standards, experience of evaluating compliance and research with users with access needs
  • Full understanding and demonstrable experience of research methodologies. Capability to select best technique. E.g. Qualitative: in-depth interview, usability testing, and contextual enquiry. Quantitative: benchmarking survey, web analytics
  • Comfortable with ad-hoc research request from other teams and providing support when can
Nice-to-have skills and experience
Experience of the Government Digital Service’s Design Principles and Digital Service Standard and its application to internal products and services

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
Experience advocating user-centred design and delivering research in a technology-lead culture
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is this role inside or outside of IR35?
This post is considered to be outside of IR35, however an assessment of the successful candidate will be made as part of their formalities prior to appointment.