HM Revenue and Customs

User Recruitment Partner - North East

Incomplete applications

Incomplete applications
2 SME, 0 large

Completed applications

Completed applications
4 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 1 August 2017
Deadline for asking questions Tuesday 8 August 2017 at 11:59pm GMT
Closing date for applications Tuesday 15 August 2017 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work HMRC has a large team of user researchers based in Newcastle who conduct iterative user testing and require assistance in finding suitable participants to take part in research.
HMRC require agencies that are able to manage the volume and frequency of user recruitment requests in Newcastle or the North East.
Location North East England
Research dates Approx 1st September 2017 - 31st August 2019
Organisation the work is for HM Revenue and Customs
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement

About the research

About the research
Opportunity attribute name Opportunity attribute value
Description of your participants 1. HMRC is seeking a supplier that can meet its user recruitment recruitment needs in the North East.
2. HMRC is seeking to develop a relationship with a range of suppliers on an ongoing basis, not an exclusive relationship.
3. HMRC welcomes interest from any sector of the Digital Marketplace with access to users who will meet our needs, even if user recruitment is not your specialism.
4. HMRC would provide detailed briefs for each user recruitment specification.
Assisted digital and accessibility requirements
Research plan HMRC is looking for user recruitment partners who are have a high number of recruitment field agents in Newcastle and the North East.
HMRC needs to recruit participants for user research, these include individuals, businesses, including sole traders, micro-businesses (one-man bands, whether or not limited companies) and small, medium and large businesses who use or may need to use HMRC services. The users are a mixture of those already using digital services and those who don’t.
Research location HMRC research teams are based in Newcastle, Worthing, London, Manchester, Telford and Shipley.
However, HMRC has a large concentration of researchers in Newcastle and is therefore seeking one or more agencies that are able to recruit users primarily in the North East.
They should also be able to recruit users in or near HMRC's other locations, if required.
Access restrictions at location
Number of research rounds Various
Number of participants per round Various
How often research will happen Continuous
Evening or weekend research
  • Weekday evenings
  • Weekends

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions HMRC need suppliers to:
● fulfil the brief with a maximum 10 working days notice for recruitment, longer can be arranged with negotiation
● be able to recruit at least 600 users per year in the North East
● be able to recruit within reasonable distance of other HMRC locations
● be available for interview as part of the selection process

HMRC will consider more than one supplier as long as the range of essential requirements is covered.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Proven experience in recruiting participants for user research
  • Evidence of a variety of recruitment methods, both digital and non-digital
  • A high volume of on the ground field agents in Newcastle and the North East
  • Some bespoke field agents - not commonly used across all other agencies
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria Most Economically Advantageous Tender
Assessment methods
  • Written proposal
  • Interview
Evaluation weighting

Technical competence






Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Please can you clarify what you require from bespoke field agents? We don’t require anything specific from bespoke field agents, we are just trying to establish whether you use field/recruitment agents that work solely for your agency or whether all your field agents are widely used by other agencies.