Awarded to Spring Technology

Start date: Tuesday 5 September 2017
Value: £50,000
Company size: SME
Consular Directorate, Foreign and Commonwealth Office

Emergency Travel Documents On-Line UX Developer

8 Incomplete applications

6 SME, 2 large

5 Completed applications

3 SME, 2 large

Important dates

Thursday 20 July 2017
Deadline for asking questions
Thursday 27 July 2017 at 11:59pm GMT
Closing date for applications
Thursday 3 August 2017 at 11:59pm GMT


Specialist role
Summary of the work
FCO are looking to develop further their ETD on-line service including the introduction of capabilities to allow applicants to upload digital photos and supporting documents. This role will support the digital user experience elaboration and lead on front end digital development to support the new features required.
Latest start date
Monday 21 August 2017
Expected contract length
6 Months with the option to extend for a further period up to a maximum of 6 months
Organisation the work is for
Consular Directorate, Foreign and Commonwealth Office
Maximum day rate

About the work

Early market engagement
A project team has been established to analyse the existing business process and elaborate with the business a proposed 'to-be' business process and workflow.

Detailed analysis has been conducted to identify efficiency savings and reduce manual user intervention in the ETD application, review/ validation and issuance activities.

Technical analysis has been conducted to identify IT efficiencies through further integration of Consular systems and services under a consolidated IT Estate.
Who the specialist will work with
The successful supplier/candidate will be working within a relatively small established project team with a product owner, project manager, technical assurance/lead, business analysts and a backend developer.
What the specialist will work on
Working with the Emergency Travel Document (ETD) on-line product owner and business analysts to bring defined user stories to life through supporting wireframes and screen prototypes which illustrate various options based on the FCO ETD application process improvements.

Within FCO Consular's existing ETD Online digital channel, develop front end digital pages and behaviour as defined in sprint user stories, working with a back end developer to hook in business function required to support the requirements that include:
1. Digital facial image capture
2. Supporting documentation upload
3. Caching of ETD application.

Work setup

Address where the work will take place
Main location will be FCO's office in King Charles Street London. Remote working may be available where necessary.
Working arrangements
The supplier is expected to supply a resource that can be on-site in London full-time during business hours Monday to Friday.

1. The resource should also be comfortable working using an agile approach including developing user stories from prioritised backlogs, sprints, daily stand-ups, sprint retrospectives.

2. Be comfortable talking to non-technical staff and translating their requirements into technical terms

Be a good listener.

3. Where appropriate be innovative and propose changes to processes.

4. We would like to be able to send the specialist unaccompanied to meet technical and non-technical staff.
Security clearance
All staff working on FCO premises must be at least SC Cleared or capable of being cleared to SC. Bidders must confirm clearance of nominated resources. If required, FCO will initiate SC clearance.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience of Agile development working within a CI environment that includes: GIT, HTML, CSS, JavaScript, Node.js, React Framework, JSON, RedisStore, and use of Express WebServer (RESTful API). - 40%
  • Excellent written and verbal communication skills. - 3%
  • 5+ years experience as a practicing designer. - 3%
  • 5+ years experience designing and building digital products. - 3%
  • 5+ years working with multi-disciplinary agile team to deliver transactional software based on user requirements. - 3%
  • In-depth understanding of user centred design principles and tools. - 3%
  • Experience of visual design, interaction design and content design. - 3%
  • Supporting user researcher and business analyst to illustrate and bring to life the workflow through wireframes. - 2%
Nice-to-have skills and experience
  • Familiar with the following technologies: Scala, Spray Framework and Akka Engine
  • Experience of developing document upload functions
  • Experience of developing an existing digital service
  • Experience of incorporating a service into Government as a Platform

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Working with technical and non-technical staff to understand requirements - 3%
  • Building good relationships and trust with teams both with and without departmental sponsors - 3%
  • Quickly joining teams and understanding their needs - 2%
  • Experience working in an agile manner - 2%
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is this role likely to sit inside or outside of IR35?
This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here:
2. What languages/technologies are the most important for the role?
Experience of GIT, HTML, CSS, JavaScript, and NodeJS (technologies used in the current ETD On-Line solution) are all highly desirable.
3. Will the roles run longer than 6 months?
The services are required on a 6-month basis initially. There may be a requirement beyond that and FCO will review the requirement and need for an extension towards the end of that timescale.
4. Linked to Question 1, could you confirm the IR35 status of role. Is there any further information that can be provided?
Please see previous answer (Question 1) provided. Additionally, it is worth noting that previous similar service requirements advertised by FCO have been placed with suppliers on a statement of works and milestone payments based approach.
5. Is there scope for remote working?
Primarily the services need to be delivered on-site at FCO and will be part of an Agile delivery team. Some remote working may be possible from time to time but the services will need to be provided at FCO for the majority of the duration of the project.
6. Is SC Clearance required?
Yes. Candidates may have existing SC clearance but FCO could support the SC clearance process for the right candidate if needed.
7. When are CVs required?
CV’s of candidates should be provided with supplier responses. Please check that you provide responses to cultural fit questions at the same time.
8. Please Confirm timescales?
The immediate milestones for the selection process are as follows:

4th August – close date for supplier responses;

15th August - complete evaluation and shortlist suppliers ready for interview;

17th August - Shortlisted candidates interviewed;

18th August – Supplier appointed and standstill starts.

(there is a gap between Thursday 4th August to Tuesday 15th August due to leave commitments of team members)
9. Who do we send CV's and other information to?
Please forward CV’s and other details to Mark Froud (email address:
10. Can more than one candidate per supplier be submitted for this role?
The total number of positions open for this role is 1.
11. Any chances of change in start date as the latest date mentioned is Monday 21 August 2017.
Based on our current timescales, this is the earlier possible start date for this role. It is unlikely that this date shall slip, but in the unlikely event that it does, we ask suppliers to provide us with their start date on or if not, the nearest possible start date to this date.
12. What are the other expenses which will be paid.
Linked to Question (below), there may be some travel. In this event travel costs and possibly hotel costs will be reimbursed. However, at the present time, the majority of work is anticipated to be carried out from FCO Main Building in London.
13. What is the total number for positions open for this role.
The total number of positions open for this role is 1.
14. Is the rate inclusive or exclusive of VAT?
Exclusive of VAT.
15. Is there any travel involved in this role and will the travel expenses be paid ?
It is possible that there may be some travel. However, at present, the majority of work shall be carried out and delivered from FCO Main Building in London.
16. Would you consider work permit holders (e.g. Tier 2 General Visa) and EU passport holders for this role