North East Lincolnshire Council
Customer centric design, co-production and digital prototyping
Incomplete applications
6
Incomplete applications
5 SME, 1 large
Completed applications
5
Completed applications
4 SME, 1 large
Opportunity attribute name | Opportunity attribute value |
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Published | Friday 21 July 2017 |
Deadline for asking questions | Friday 28 July 2017 at 11:59pm GMT |
Closing date for applications | Friday 4 August 2017 at 11:59pm GMT |
Overview
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Summary of the work | The Council requires an experienced, digitally focussed, user centric service design and co-production organisation to demonstrate and transfer skills to our workforce. This will include understanding user experiences and journeys and translating these in a co-design environment to deliver efficient digitally enabled prototype solutions. |
Latest start date | Friday 1 September 2017 |
Expected contract length | 2 years. |
Location | Yorkshire and the Humber |
Organisation the work is for | North East Lincolnshire Council |
Budget range | £260,000 inclusive of all four pieces of work. |
About the work
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Why the work is being done |
We are looking to transform services to meet outcomes and harness the potential of digital services in line with the Government Digital Service Standards. We are also looking to drive forward our ambition and vision for North East Lincolnshire, “the place” as recently identified in our Digital Maturity Assessment. The work is intended to transfer and develop skills in North East Lincolnshire to deliver successful user centric design capabilities, making us self-sufficient. In addition to benefit from the expertise in co-production and prototyping of digitally enabled solutions and transformation specifically around Neighbourhood Operations, Adult Social Care and a Community Platform. |
Problem to be solved | We are looking to increase design and change capacity and capability for digitally enabled transformation. |
Who the users are and what they need to do |
Users are defined by the areas of project focus and therefore range from all residents i.e. those who could be potentially affected by noise nuisance or subject to a regulatory inspection. Or specifically those service users and carers in contact with Domiciliary care provision. Users may also in respect of Adult Social Care include care providers commissioned by the Clinical Commissioning Group (CCG) under a long standing legal agreement from North East Lincolnshire Council (the Council). |
Early market engagement | |
Any work that’s already been done |
The Council has recently finalised work to deliver their Customer Access Strategy which has seen a new website, new intranet, changes to print management, new postal arrangements, new customer portal with end to end digitally enabled transformation solutions and many examples of channel shift. Moving to a whole North East Lincolnshire approach to the development of digitally enabled transformation we have recently, with the input from a specialised consultancy, undertaken a digital maturity assessment to analyse where we are and how our place should look by 2030. This has now informed the development of our new digital programme. |
Existing team |
As part of the digital programme, existing and new resources have been identified across business, ICT, Information specialists and support functions including a digital graduate. This affords a holistic team approach to the proposed programme looking at our demand, learning from engagement, co-production and design capability. There is a commitment from our leadership team that resources from services to be transformed will also support taking this work to a successful conclusion, helping to disseminate skills in user centric design widely across the workforce. |
Current phase | Discovery |
Work setup
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Address where the work will take place |
The work will take place across North East Lincolnshire with services, service users, residents and partners. This will include the Council’s primary locations in Grimsby and Cleethorpes where resources will be available to support workshops and any on site working required. Some of the work will also take place in the community. Due to our unique Adult Social Care arrangements, the work may include partner venues and relevant resources to support the providers will be made available. |
Working arrangements |
The Council operates largely as an agile workforce and the provider will be expected to adopt this working style. Appropriate workstations and public Wi-Fi access is available and, the Councils system access could be arranged with relevant approval if required. Suitable notice in respect of any resources to support the work and provider will be required due to the reduction in our estate and access to workshop / meeting spaces. The provider will be expected to work alongside relevant officers and service areas and to be approachable and engaging in their style of working. |
Security clearance |
Where working directly and independently with vulnerable people the providers staff may need to hold DBS clearance. In the absence of this, staff from the relevant service areas would need to be present and need to be considered as part of the work. Baseline Personnel Security Standard clearance is needed |
Additional information
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Additional terms and conditions |
Payment terms and Statements of Work will be outlined in the brief provided to shortlisted providers. It is expected to be scheduled over key milestones with a final payment on successful completion and sign off by the Digital Programme Strategic Board. The second stage of this process will be managed through www.yortender.co.uk |
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
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Essential skills and experience |
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Nice-to-have skills and experience |
How suppliers will be evaluated
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How many suppliers to evaluate | 5 |
Proposal criteria |
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Cultural fit criteria |
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Payment approach | Fixed price |
Assessment methods |
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Evaluation weighting |
Technical competence 20%
Cultural fit 20%
Price 60%
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Questions asked by suppliers
No questions have been answered yet