Awarded to Lagom Strategy Ltd

Start date: Sunday 1 October 2017
Value: £22,000
Company size: SME
Health Education England - National School of Healthcare Science

E-portfolio user research

5 Incomplete applications

5 SME, 0 large

14 Completed applications

13 SME, 1 large

Important dates

Monday 17 July 2017
Deadline for asking questions
Wednesday 19 July 2017 at 11:59pm GMT
Closing date for applications
Monday 24 July 2017 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
A thorough series of user research activities with the first cohorts of healthcare science trainees using a new 'off-the-shelf' e-portfolio service.
Latest start date
Monday 4 September 2017
Expected contract length
14 months
West Midlands
Organisation the work is for
Health Education England - National School of Healthcare Science
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
You will be working with the in-house digital team at the National School of Healthcare Science who are responsible for the configuration, implementation and support of the new e-portfolio service. The team have solid experience of conducting user research with healthcare science trainees.
What the specialist will work on
Conduct a thorough and objective series of user research activities with the first cohorts of healthcare science trainees using a new 'off-the-shelf' e-portfolio service to allow the NSHCS Team to make continuous
improvements during the setup phases of the service, and give them the confidence to launch the service across different training programmes. We anticipate the work to require usability testing sessions, user satisfactions surveys and user interviews as part of a longtitudinal survey.

Work setup

Address where the work will take place
We anticipate that this work will require both on-site working at our offices (below) plus remote working. There may also be some work conducted in other locations in Birmingham. We are located at:

213 St Chads Court
Hagley Road
B16 9RG
Working arrangements
We will want the specialist/team to be outcomes focused rather than to work for set times in set locations. So, we will want the specialist/team to work on dedicated, pre-planned user research activities with planned outcomes. We intend this work to be spread over a 12-14 month period, with some periods of intense work (in Sept - Nov 2017, for example) and periods of much less intense work.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Possess demonstrable experience of delivering user research activities and outputs in line with the Government Digital Service’s Design Principles and Digital Service Standard
  • Possess demonstrable experience of leading user research activities for a digital service during an Agile development project
  • Possess demonstrable experience of facilitating face-to-face and remote usability testing sessions with end users
  • Possess demonstrable experience of setting up and analysing web analytics for actionable insights
Nice-to-have skills and experience
  • Demonstrate experience of working with public and Government health departments and arms length bodies
  • Demonstrate experience of digital online learning and assessment services

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Work in a very transparent and collaborative manner with our organisation
  • Be open to including members of the in-house team to be part of an intense, immersive, insightful experience of unearthing answers
Assessment methods
Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is this role inside of IR35?
Given that this is not a commission where we are seeking a specialist to be embedded with us consistently but rather one where the specialist will be driven by outcomes, and in the pursuit of those they can be located wherever they like and work very flexibly, we do not see this role being 'inside of IR35'. In other words, we do not anticipate the specialist acting like or being treated like an employee whose tax affairs we are therefore liable for.
2. In the less intense work periods stated above, do you still envisage the successful specialist will still be required 4/5 days a week (i.e over the 14 months will this be full time)?
Over the 14 months this will be far from full-time. Typically, the work is not going to need to be 4-5 days per week. There are some short, intense periods - 2 months this Autumn, two months next Spring, where the work will be intense, but generally we do not see this as being anywhere near full-time work over the 14 months.
3. Could the first cohorts of healthcare science trainees be located anywhere in the country?
Yes, they are. Our trainees are located in over 400 healthcare settings across England.
4. Is there a budget/day rate indication for this work?
No, not currently. After shortlisting, we expect to work collaboratively with our supplier to agree the overall scope and cost of the work.
5. Will feedback regarding consultant applications be adhering to the 10 working day SLA turn around for this role?
Yes, we fully intend and expect to be very swift with feedback and certainly within 10 days.