Awarded to PA Consulting Services Limited (UK)

Start date: Friday 1 December 2017
Value: £10,000,000
Company size: large
Home Office Immigration Technology Department

Home Office Client Side Partner for Immigration Technology

9 Incomplete applications

4 SME, 5 large

11 Completed applications

4 SME, 7 large

Important dates

Tuesday 15 August 2017
Deadline for asking questions
Tuesday 22 August 2017 at 11:59pm GMT
Closing date for applications
Tuesday 29 August 2017 at 11:59pm GMT


Summary of the work
To lead and maintain the client side IT programme and project capability for Immigration Technology.
Latest start date
Monday 23 October 2017
Expected contract length
2 years
Organisation the work is for
Home Office Immigration Technology Department
Budget range
The Budget range is between £8m to £10m for 2 years. Day rates for each role will be required and outlined at the ITT phase. Statements of Work (SoW) will be agreed periodically with the supplier on a fixed or capped T&M basis. The initial statement of work will be agreed on contract award. Individual SoW will then be agreed periodically, subject to satisfactory performance of the supplier and HO needs. The intention of this contract is the provision of a service with defined outcomes where the supplier is responsible for deliverables, risk, and provision of a service.

About the work

Why the work is being done
Immigration Technology is the technology delivery department for UK Visas and Immigration (UKVI) and Immigration Enforcement (IE). It works with these Home Office directorates to define their technology requirements, design appropriate solutions and deliver them quickly and effectively – making a real difference to achieving their strategies and objectives.
Problem to be solved
Immigration Technology has a requirement for a partner to provide large scale IT programme and project delivery expertise and guidance. Programme Leadership is required across the delivery functions including contributing to the vision, strategy, delivery plan and implementation. Programmes and projects tend to follow an agile approach, so the partner needs to be proficient at managing delivery in this context with appropriate design & control. Experience in delivering in a large scale Agile environment using industry recognised methodologies would be beneficial, e.g. SAFe (Scaled Agile Framework).
Who the users are and what they need to do
Immigration Technology is responsible for maintaining and improving current and future immigration IT services. We are helping to deliver the future of immigration. Users include the public applying for entry to or the right to remain in the UK and police, security and enforcement teams controlling immigration and securing UK borders and detecting criminal behaviour within the Home Office and wider Government Agencies.
Early market engagement
No market engagement has taken place. On Monday the 21st of August 2017 between 11am - 1pm we will be holding a Bidder Open Day at 2 Marsham Street, London SW1P 4DF. Home Office staff will be available to talk through the requirement and answer any questions. Please confirm your attendance to IPT Commercial mailbox ( If you are unable to attend, a telecom dial in will be provided.
Any work that’s already been done
There is a current partner in place, where the contract with the incumbent supplier is coming to an end.
Existing team
There is an existing team in place working within the Immigration Technology. The new supplier will need to work collaboratively internally and externally to Immigration Technology and other suppliers. The current team consists of approximately 15 - 20 resources.
Current phase
Not applicable

Work setup

Address where the work will take place
Primarily Metro Point, 49 Sydenham Road, Croydon, CR0 2EU and 2 Marsham Street, London SW1P 4DF London. Work may at other Home Office locations may take place upon request.
Working arrangements
The delivery team needs to be able to operate within the Immigration Technology's hub and spoke governance model and with other 3rd parties if required. The team is expected to work across the multiple sites. The main site is expected to be Metro Point, Croydon and the team are expected to be available during standard HO working hours. Expenses will conform to HO internal policies and will not be payable within the M25.
Security clearance
Service Provider personnel need to be compliant with BPSS as a minimum, and CTC clearance if working in Home Office buildings. Depending on the nature of the role, if escalated and/or privileged access is necessary then there may be a requirement for SC clearance and, in certain circumstances, DV clearance.

Additional information

Additional terms and conditions
This contract would probably be deemed outside the intermediaries legislation (IR35) but could be affected by factors outside HO control. HO assumes no liability and will grant no guarantee of status. Intellectual Property Rights in any developed technology or processes will rest with the Home Office. Suppliers should conform to Cyber Essentials Scheme ( HO supports the Corporate Social Responsibility Agenda, we will continue to invite our Strategic and Operational suppliers to demonstrate their commitment to it.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable evidence which represents your track record for end to end delivery of comparable agile at scale IT projects
  • Demonstrable experience in delivering major IT programmes
  • Demonstrable experience of enabling digital transformation at pace, consistently improving pace and quality
  • Demonstrable expertise in agile delivery methodologies, e.g. Scaled Agile Framework (SAFe)
  • Demonstrable ability to fit seamlessly into a multi supplier environment in a large and complex programme
  • Demonstrable experience in contributing to all aspects of programme leadership, including vision, strategy, delivery plan and implementation
  • Demonstrable experience in contributing to all aspects of solution delivery, technical architecture, solution design, solution delivery and security including strategy and senior leadership of this function
Nice-to-have skills and experience
  • Provide evidence of working within large scale government programmes
  • Provide evidence of having successfully established Intelligent Client Functions to direct and assure deliverables from internal and external suppliers
  • Provide demonstrable experience of assuring projects, including finding out where they are going wrong and what is required to remediate
  • Provide demonstrable evidence of staff with experience of managing expectations and reporting to a wide range of internal departmental and cross-Government stakeholders, including those at senior level
  • Experience in immigration requirements and business processes, issues, and solutions

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Specific Competencies: The supplier score on all essential and nice to have technology criteria from the first phase
  • Methodology: Knowledge and application of Agile, Government Digital Service, and NCSC standards
  • Plan: Quality of delivery plan for first phase of engagement and statement of work
  • Plan: Transition and Handover - Ability to mobilise and transfer to the service from an incumbent supplier with minimal disruption to the service
  • Risk Management: Provide evidence of maintaining quality and consistency over the medium term, and approach to assumption, dependency, risk, and issue management
  • Performance: Delivery and Service management reliability and repeatability, including reporting and quality management
  • Value for Money: Explain the Value Proposition, including value for money, how the proposal will optimise costs, and generate savings.
Cultural fit criteria
  • Approach to stakeholder management
  • Approach to developing a One Team Approach
  • Approach to the development of client capability
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Venue Change for Bidder Open Day
Bidder Open Day will now take place at Metro Point, 49 Sydenham Road, Croydon, CR0 2EU which is the central site of Immigration Technology. The date and time of Monday the 21st of August 2017 between 11am - 1pm is unchanged.
2. Dial-in details for Bidder Open Day?
The dial-in details are

Conferencing Number: 0800 496 0693
Access Code: 1475474 #
3. Can you go through the roles you need from the supplier?
Overall Delivery Lead
o Delivery Managers
o Value Stream Engineers (super Scrum Master)
o Looking to tap into the expertise of the market to see what you think is required
4. DOS asks for a single supplier, but one of the presenters talked about multiple suppliers to create healthy tension?
Like all programmes, we will have a number of suppliers
o This is very much a client side requirement, whereas the others that the presenter was referring to are on the supplier side
o We want a single client side delivery partner to the programme
5. Would you consider a consortia?
It would need to be one prime supplier
6. You mentioned 90+ projects, but the requirement was for 15 or so people, what are the priorities?
The Intelligent Customer for Intelligent Client Manager will help to manage expectations from the business.

Priorities do move around, and we are expecting them to move, based on Brexit
7. Do you see the partner focusing on a small number of high priority projects, rather than split across all 90?
We will have finite capacity
8. Are you looking to build one community of expertise?
o We have Centres of Excellence and Profession Leads within the Home Office
o There are a number of existing forums where we can bring this together
o We need someone to focus on immigration
9. You have an existing supplier, what are their roles & responsibilities today and how do you see that changing?
o We do, we are going out to the market to re-procure this work
o They are currently providing that programme leadership role as described
o This is not in addition to the existing supplier – this is to replace them
o The 2 year existing contract term is approaching the end point
10. Are there any challenges / issues that you are experiencing today that you are trying to resolve as part of the re-procurement?
o We were originally set up as a construct to deliver IPT
o We are getting to the point of completing that
o We are now the IT department for UKVI and IE, and Brexit has happened, and our engineering processes need to develop
o We are going through some growing pains and we need to step up in order to support the business, we cannot continue as is as we won’t meet their needs
11. Will the successful supplier be exempt from going for other work for the Programme?
No, but it’s for suppliers to judge which opportunities they bid for and to also understand the differences between requirements.
12. The incumbent has 15-20 people on the programme, what is your view on what will happen to them when the new person comes in as they have a lot of knowledge?
o Transition and handover has been factored in
o We will look at an on-boarding process with the new supplier
o We don’t want to negatively impact delivery
13. Is TUPE involved?
TUPE is thought to be unlikely.
14. If the existing supplier is using contractors and a new supplier wins the work, are there some people that you would want to keep on board to maintain continuity?
o That would be a discussion and matter between the incumbent, and the new supplier
o We are procuring a service (outputs) not individuals
15. We've heard from a number of areas of the team – do you see the role of Delivery Manager being in the delivery space?
o We are only successful if we ship a good product, and it’s down to the Delivery Manager's to do this
o They need to own and invest in shipping a good product
o Focus is getting the product ready for the business, not the other way around
16. Have time-scales been covered?
o Yes, the initial time-scales are set out on the Digital Marketplace portal (2 weeks to respond to DOS opportunity)
o Further time-scales will be set out in the ITT that is issued to the short listed suppliers
17. Is the selection of the short listed suppliers purely on the DOS submission?
Yes, wholly on the DOS portal response (essential and nice to have requirements)
18. Can we have the slides issued to us today?
Yes they will be sent today.
19. We appreciate that this may be dictated to some degree by the supplier response rate but could you please confirm the planned date(s) for presentations being made by short listed bidders?
Presentations are currently scheduled to take place from 20th to 22nd September 2017.
20. Can you confirm whether the Home Office would be prepared to accept joint-bids from suppliers, with one of the parties taking the contractual lead on the engagement?
Yes as long as there is one prime supplier.
21. Your Proposal Criteria lists •Specific Competencies: The supplier score on all essential and nice to have technology criteria from the first phase - what are the essential and nice to have technologies, none are listed? It is not clear whether this is a requirement for software or hardware support. Please clarify
All the Essential and Nice-to-have skills and experience are as stated in this DOS opportunity. There is no requirement for hardware or software support.
22. The term intelligent client means different things to different organisations. Could more detail be provided on what intelligent client means for you, so that we can tailor our answers appropriately?
Our Intelligent Customer function is in essence the Business Partner to both UKVI and IE. We work with the Strategy and Change, Transformation and Operational functions to articulate the problem statement and provide analysis support to try and find solutions before passing into Delivery teams.