Awarded to John White PM Ltd

Start date: Monday 7 August 2017
Value: £180,354
Company size: SME
NEL Commissioning Support Unit

Health and Justice Transformation Programme – Project Management

5 Incomplete applications

3 SME, 2 large

4 Completed applications

4 SME, 0 large

Important dates

Monday 26 June 2017
Deadline for asking questions
Monday 3 July 2017 at 11:59pm GMT
Closing date for applications
Monday 10 July 2017 at 11:59pm GMT


Summary of the work
In Prisons and other secure settings there is a programme of work to update and refresh all PCs to current best practice standards and builds. There are approx. 1,300 PCs to be deployed.
Latest start date
Monday 7 August 2017
Expected contract length
Five months plus possibility of six months extension
Organisation the work is for
NEL Commissioning Support Unit
Budget range
£150,259.00 including VAT

About the work

Why the work is being done
The residential secure estate has over the last five years had a lack investment in the ICT infrastructure. This working is being done to refresh and upgrade the PCs to ensure the staff have a secure and stable network to carry out their duties.
Problem to be solved
Partner required to support the programme team with the following services:
1. Supporting the Programmes Outcomes
2. Supporting Governance throughout the programme
3. Supporting the design, configuration and implementation of an ICT refresh programme of approx. 1,300 across 70 sites in England.
4. Supporting the design, configuration, implementation of N3 connections, printers, scanner etc. into over 70 sites nationwide
5. Data Gathering to ensure all service user are engaged and their requirements documented and defined with appropriate assurance and sign off
Who the users are and what they need to do
There are approx. 350 places of detention e.g. Police Custody suites, courts, prisons etc. in England. There are various healthcare provider, both private and public sector providing care in the residential estate.
Early market engagement
Any work that’s already been done
Work has started in early 2017 and the successful partner will be fully briefed on the work completed so far and the programme of work to be completed.
Existing team
The existing programme is a blend of contract staff complemented by FTEs and specialist companies.
Current phase

Work setup

Address where the work will take place
Secure residential sites nationwide. CSU offices are based in London.
Working arrangements
Work will take place mainly at secure residential sites, involving very frequent travel, overnight stays and weekend work . Attendance at meetings etc at the main CSU office in London will be required.
Security clearance
1. All staff engaged on the programme must be security cleared to HMPSS SC level

Additional information

Additional terms and conditions
Standard contract plus detailed operational work packages

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • 1. Have demonstrable success in the delivery of NHS network and ICT infrastructure refresh and upgrade projects within the last 12 months, using industry-standard methodologies, processes and procedures within prisons.
  • 2. Demonstrable experience of matrix-managing a multi-disciplinary project team within the last 12 months within prisons.
  • 3. Have demonstrable experience in reporting, planning, risk, dependency, financial and change management aspects of a ICT Refresh project within the last 12 months
  • 4. Demonstrable expertise in the transition of projects into a live service environment within the last 12 months
  • 5. Experience of working in places of detention delivering ICT networks, infrastructure and services
  • 6. Experience and knowledge of design and implementing an ICT refresh solution in Police Custody Healthcare
Nice-to-have skills and experience
1. All staff engaged on the programme must be security cleared to HMPSS SC level

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • 1. Demonstrated and evidenced of all Essential skills and experience as detailed in your case study.
  • 2. Willingness to align with the current programme approach
  • 3. Team structure, organisational make-up and quality of submitted CVs
  • 4. Value for money of the proposed solution. Innovation (any alternative proposals to deliver the services or to improve the quality of the services delivered).
  • 5. Nice-to-have skills and experience
  • 6. Service quality - how do they ensure they are providing the right people for the job, how do they assure quality of delivery during the work package
  • 7. Breadth of services provision - ability to flex levels, numbers, and skillsets of resources provided, to remain aligned to NEL CSU needs as the work progresses
  • 8. Technical and project management approach/solutions
Cultural fit criteria
  • 1. Need to Collaborate with various senior key stakeholders across multiple organisations.
  • 2. Need to demonstrate a flexible approach
  • 3. Need to operate in a workplace with mixed skills and experience
  • 4. Need to demonstrate an honest and transparent approach
  • 5. Need to demonstrate positive behaviours and a can-do attitude
  • 6. The approach will require discipline and capable of working across organisational boundaries in a very demanding, stressful environment.
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. It is assessed from reviewing the proposed requirements and timeline, that the proposed budget is too low. Would the Authority consider a response that was higher in cost than the proposed budget? If so, by how much?
In light of a review of our requirements for this lot, and the calibre of service we wish to purchase, the available budget for this lot has been increased from the initial figure of £150,259 to a £193,603 as a maximum.