Department For International Trade (DIT), Digital and Technology Directorate

User Research Participants Recuitment - Department for International Trade

Incomplete application

1
Incomplete application
1 SME, 0 large

Completed applications

5
Completed applications
5 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 16 June 2017
Deadline for asking questions Friday 23 June 2017 at 11:59pm GMT
Closing date for applications Friday 30 June 2017 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work We need to recruit participants for user research and testing. This will help us understand our customers’ needs and test the extent to which the services we've developed meet them. User testing will comprise 60 minute 1-to-1 interviews. We may use other research methods e.g. telephone interviews, online card sorting.
Location London
Research dates July 2017 to 31 June 2019, with a break at Christmas 2017 and Christmas 2018
Organisation the work is for Department For International Trade (DIT), Digital and Technology Directorate
Budget range DIT requires bidders to quote a fixed price per participants per day. Payment will only be made in respect of the services and participants delivered. DIT does not commit to any minimum volume of service or the exclusive use of the appointed supplier for all such requirements.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement

About the research

About the research
Opportunity attribute name Opportunity attribute value
Description of your participants DIT is looking for a provider that can attract participants from the organisational cadres:

- People within UK small and medium-sized businesses (nationwide) with responsibility for making strategic decisions about the running of the business

- People within medium-sized UK businesses (nationwide) with responsibility for the logistics/facilitation of exporting a product or service.

- People with decision making responsibility within businesses based overseas that can or may import products and services from the UK.

- Participants should represent a wide range of industries and companies, across economic sectors, size of company, and age of company.

- They should have exported to overseas markets over the last 18 months, or be expecting to do so in the next 6 months.

- We would expect 10% of participants over time to have some assisted digital needs.

- Good spread of ages (18 years+) and an even split of male/female.

- We may also need you to contact participants that have previously interacted with DIT digital services (Contact information for existing DIT service users to be provided by DIT).
Assisted digital and accessibility requirements We would expect 10% of participants over time to have some assisted digital needs. In your proposal you should demonstrate how you would recruit participants with assisted digital needs.
Research plan
Research location The majority of the sessions will be held in our research labs at our offices at 3 Whitehall Place, Westminster, London, SW1A 2AW. There will also be scope for remote research - e.g. at businesses' own offices
Access restrictions at location
Number of research rounds 102 plus additional sessions as required.
Number of participants per round Supplier to provide a long-list of 15 names per week, from which we can select around 10 participants. Remaining names should be developed into a database of potential participants to approach for future rounds of research. 1 round per week of 10 participants, plus additional as required.
How often research will happen 5 participants on Wednesday and 5 participants on Thursday every week, plus additional sessions as required. There will be a break around each Christmas
Evening or weekend research

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • recruit participants in batches for face-to-face research in the UK;
  • recruit participants in batches for remote research;
  • recruit partcipants from a range of trusted reliable sources;
  • contact participants that have previously interacted with DIT digital services (contract information for such participants to be provided by DIT);
  • recruit participants with assisted digital needs and low digital confidence;
  • scale resourcing up to meet peaks in demand;
  • demonstrate ability to be flexible and adapt recruitment criteria between rounds with suitable notice from DIT;
  • demonstrate a method to identify participants with 'low-digital' confidence;
  • have sufficient recruitment channels and resources to fulfil the specifications;
  • use a shared resource, on DIT's requirements, such as google drive, trello and slack to communicate briefs and check participant eligibility;
  • manage participants to ensure quality and attendance;
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 6
Proposal criteria
  • recruit an ongoing supply of participants from the required organisational cadres e.g. strategic decision makers within small and medium-sized businesses, exporters, overseas importers, international investors;
  • operate with a lead time of 10 working days for recuitment for each session;
  • provide profiles and information for selected participants in each round
  • show an ability to adapt recuitment critieria between rounds with suitable notice from DIT
  • demonstrate a method to identify participants with low-digital confidence. From our experience this will likely require offline communication.
Assessment methods
  • Written proposal
  • Reference
  • Interview
Evaluation weighting

Technical competence

30%

Availability

50%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Question

What do you mean by ‘early market engagement’?

Answer

Early market engagement allows DIT to talk to suppliers before starting the buying process. DIT is not using this option
Question

What do you mean by ‘early market engagement’?

Answer

Early market engagement allows DIT to talk to suppliers before starting the buying process. DIT is not using this option
2. Question

You say two statements which seem contradictory about lead time given between sessions? What is the exact lead time given between sessions? - ‘5 participants on Wednesday and 5 participants on Thursday every week, plus additional sessions as required’ - Operate with a lead time of 10 working days for recruitment for each session;
Answer

We are planning to do 1 round of research each week, consisting of 10 participants in each round. The 10 participants would be spread over 2 days, with 5 on Wednesday and 5 on Thursday. We would like to operate with 10 working days (2 weeks) lead time before each session. However, when exactly we carry out research is flexible.
3. Is it a fair understanding that there are ‘102’ minimum number of rounds? Also is it fair to understand that every round has 5 research participants? This would bring the total to 510 research participants as minimum? 102 is the number of rounds that we would expect to carry out over 2 years - with 10 participants in each round. However this is merely a projection, and DIT does not commit to any minimum volume of service (i.e. there is no ‘minimum’ number of rounds or participants).
4. What do you mean by ‘DIT requires bidders to quote a fixed price per participants per day’? That the provider will charge DIT a fixed price per participant that attends a research session.
5. Is there a format or template guidance how price proposal should be sent? If so could you share it? There is not a template but we would like to see all technical competence criteria addressed and for there to be a clear breakdown of pricing
6. Recruiting 10 people per week is mentioned later in the description. What do you exactly mean by the following? - recruit participants in batches for face-to-face research in the UK. - recruit participants in batches for remote research “Batches for face-to-face research in the UK” means the provider must recruit people from across the UK, in batches to take part in research at our offices in London. This could be anything from one-to-one usability testing, a more general interview, to a group workshop. “Recruit participants in batches for remote research” means batches of participants that can take part in remote research such as video conference interviews or online card sorts etc.
7. could there be any research which could be done using technologies like Skype, Google Hangout, Telephone etc..? Yes, we plan to carry out remote research using video conferencing for some rounds, but it is likely that most of DIT’s research will be done face-to-face at our offices in London.
8. What do you mean by this ‘Supplier to provide a long-list of 15 names per week, from which we can select around 10 participants?’ Instead of ’15’ if we provide ’20’ or ’30’ or ’11’ does it make any difference We say 15 because we expect that the quality of your recruitment will be high enough that 10 out of 15 participants you offer would be suitable for us to test with.
9. Do you expect an account manager to be involved to facilitate the whole process being smooth? Yes, we would expect an account manager to work with our own contract manager.
10. Do you mean you would be visiting the premises of the research participants by the following ‘There will also be scope for remote research - e.g. at businesses' own offices’. Is that correct? We would like to have the option to visit participants at, for example, their place of work. If we were going to carry out research in this way, this would be agreed when we send over the participant brief.
11. You mention "DIT does not commit to any minimum volume of service or the exclusive use of the appointed supplier for all such requirements" It is therefore slightly unclear what value exists for a commercial company in bidding for and winning this contract. Is there any commitment of any kind you can offer to the successful supplier? The requirement is based on our existing and future plans for digital activity. As we follow Government Digital Service best practice our plans will evolve and iterate over time. In previous contracts we have called off 10 participants every week, but due to the agile nature of this work we cannot offer formal commitment.
12. Regarding the following point: "Supplier to provide a long-list of 15 names per week, from which we can select around 10 participants" - do you propose to pay for 15 participants, or only the 10 selected? DIT will be focusing on a number of different audience segments during the course of the contract. A participant who may be rejected or become unavailable for one session may be suitable for a later one. All data supplied by DIT is already owned by DIT. The list should be managed by the supplier, while DIT maintains ownership of the data.
13. When does DIT expect to pay for the recruitment of the participants - at the point of recruitment or at the point of actually being scheduled? DIT would pay for participants after attended the research session. We would expect to be billed monthly in arrears - this will be specified in the contract terms and conditions.
14. Will all interview sessions take place in London or is there an option to conduct some for the interviews in alternative locations? Interviews as part of our research sessions will mainly be taking place at out offices, but there should be scope for remote and ethnographic research.

Interviews of potential suppliers as part of the procurement process will all be at our offices in London.