Awarded to Ernst & Young LLP (EY)

Start date: Monday 25 September 2017
Value: £4,500,000
Company size: large

The Home Office

National Law Enforcement Data Programme - Service Transition & Programme Support

11 Incomplete applications

8 SME, 3 large

20 Completed applications

7 SME, 13 large

• Published: Sunday 25 June 2017
• Deadline for asking questions: Friday 30 June 2017 at 11:59pm GMT
• Closing date for applications: Sunday 9 July 2017 at 11:59pm GMT

Overview

• Summary of the work: To manage the transition of LED services from development to a BAU state a Service transition team is needed to deliver outcomes such as Service Design Packages, Impact assessments and Service Transition governance. The Service Transition team will lead on AIS & SRRs and manage Implementation Milestones.
• Latest start date: Monday 31 July 2017
• Expected contract length: 2 Years
• Location: London
• Organisation the work is for: The Home Office
• Budget range: £4 to 4.5m

About the work

• Why the work is being done: The NLED Programme will replace legacy data systems, such as Police National Computer & Police National Database, with the Law Enforcement Data Service (LEDS). LEDS will ensure continuity of business services, and act as a platform for innovation to transform the way the HO manages and supplies data services to Law Enforcement Communities and other authorised Agencies throughout the UK and internationally. The NLED Programme comprises of a Portfolio of Projects and work streams of which Service Transition is one. Other elements include,; • Sustainment Transition; • Project Management, Support & governance; • Systems Integration; • Business Design/Analysis; • Compliance
• Problem to be solved: There is a need to manage the transition of services being developed to a BAU state. To do this, the programme requires a Service transition team, comprising of a Service Transition Lead and at least 2 Service transition Managers to deliver outcomes such as Service Design Packages, Impact assessments, Service Transition governance. To support the transition from Tranche 1 to Tranches 2 & 3, the service transition team will lead on AIS & SRRs and manage Implementation Milestones.
• Who the users are and what they need to do: Users consist of UK Law Enforcement Communities and other authorised Agencies throughout the UK and internationally. These include (but are not limited to): • Police Forces – 43 separate forces throughout the UK • Border Control / Immigration • Government Departments • Government Agencies • Disclosure Services • Criminal Justice System • Offender Management Services. User requirements include the provision of capability to: • Check an individual’s identity, offending history, status, and location • Analyse data to identify links between people, objects, locations and events • Set up automated alerts for new or changed data and events of interest
• Any work that’s already been done: The programme is currently in the Inception phase. The initial business requirements have been captured and the high level architecture has been defined (including the transition states for legacy systems). The following activities have been completed: • Initial business requirements elaboration • Solution architecture definition • Prototyping for core LED services • Proof of concepts to test critical transition technologies
• Existing team: NLEDP currently consists of Programme/Project Management, Business Change, Business Design, Data Migration and Technical Architecture teams. These teams are comprised of Civil Servants, contractors and other suppliers. NLEDP sits within the Crime, Policing and Fire Group (CPFG) who may require related Outcomes to be delivered within the scope of this contract.
• Current phase: Discovery

Work setup

• Address where the work will take place: Initially at Customer premises within the M25, including, but not limited to Hendon Data Centre, Home Office Croydon or 2 Marsham Street, London.
• Working arrangements: Individuals working client side will be required to work onsite at HO buildings in London and / or Croydon 5 days per week. Agreement may be given for occasional remote / homeworking subject to IT and delivery constraints. Home Office IT will be provided though there is an option for suppliers to bring their own laptops, subject to agreement of a Security Aspects Letter.
• Security clearance: SC Cleared or the ability to be cleared to SC level

Additional information

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

• Essential skills and experience:
  • Experience of working in blended, multi-discipline, multi-vendor team environments
  • Expertise in multiple project methodologies including Agile delivery, Waterfall and Agile at scale
  • Experience of successfully delivering Service Transition outcomes for national organisations working in complex and highly regulated environments.
  • Expertise and experience in Business Analysis and Programme & Project Management
  • Experience in managing Acceptance Into Service and Service Readiness Review processes
  • Experience of managing financial & contractual processes
  • Have experience of working with multiple cloud vendor technologies and tools (e.g Azure, UKCloud, AWS), have experience of working on migration between different cloud vendor technologies and on-premise to Cloud
  • Experience of transitioning working/live services to in-house teams and/or other supplier teams – e.g. supporting and developing in-house capability and capacity and maintaining an exit strategy/handover
  • Have experience of working on three or more digital by default government services
  • Managing a complex array risks and issues in government departments
  • Experience of providing Programme and Project support for complex and diverse projects
  • Experience of providing a flexible resource profile that can adapt to demands across the engagement
  • Have experience of ITiL Service Management
• Nice-to-have skills and experience:
  • An understanding of the Law enforcement landscape
  • Experience of complex governance in a large organisation

How suppliers will be evaluated

• How many suppliers to evaluate: 3
• Proposal criteria:
  • Approach to on-boarding and integration into the existing projects
  • Demonstrate how you would plan a service transition project
  • Ability to flex resource (increase & decrease) within their team
  • Illustrate core team structure - including CVs of key personnel
  • Value for money, with transparent costs
• Cultural fit criteria:
  • Experience of working with Government departments such as the Home Office
  • Evidence of how the supplier integrates with an existing team, takes ownership of problems and resolves issues
  • The ability to work within the spirit of the Civil Service code, as at https://www.gov.uk/government/publications/civil-service-code
  • Experience of successfully managing relationships with other suppliers - especially SMEs
  • Ability to transfer knowledge & skills to Civil Servant team members
• Payment approach: Capped time and materials
• Assessment methods:
  • Written proposal
  • Reference
  • Presentation
• Evaluation weighting:

  Technical competence

  60%

  Cultural fit

  10%

  Price

  30%

Questions asked by suppliers

• 1. What are T & M capped to? Are they capped against a deliverable, or simply capped to a period of time that the service can be provided for based on a day rate?: They will be capped against a pre-agreed price for a deliverable/outcome.
• 2. Please confirm the submission deadline being 9th July at 17:00 given the 9th July is a Sunday.: Yes it is a Sunday