Awarded to CREDERA LIMITED

Start date: Monday 7 August 2017
Value: £98,000
Company size: SME
Medicines and Healthcare products Regulatory Agency

Design & Delivery Advisory and Assurance

7 Incomplete applications

3 SME, 4 large

12 Completed applications

9 SME, 3 large

Important dates

Published
Monday 12 June 2017
Deadline for asking questions
Monday 19 June 2017 at 11:59pm GMT
Closing date for applications
Monday 26 June 2017 at 11:59pm GMT

Overview

Summary of the work
Validation of approach to delivery of the portfolio;
Validate sourcing model;
Validation that our approach to Solution Architecture is correct;
Provide external technical assurance of architecture and design decisions;
Validate our technology roadmap ensuring correct feature usage;
Advise on where synergies and opportunities exist to bring together the agencies centres.
Latest start date
Tuesday 27 June 2017
Expected contract length
3 months
Location
London
Organisation the work is for
Medicines and Healthcare products Regulatory Agency
Budget range
Entire activity including all outputs and deliverables must not exceed £100k

About the work

Why the work is being done
The agency is heavily investing in digital and operational transformation at a crucial time, against a landscape of dependencies and constraints. It is essential that we ensure that investment is being used correctly, that the decisions being made are valid and the IT systems being implemented will truly support their business purpose.
Problem to be solved
We require assurance that our methods, teams and roadmaps will lead to the outcomes we desire, and advisory on any potential improvements.
Who the users are and what they need to do
As a senior stakeholder I need assurance that our methods, teams and roadmaps will lead to the outcomes we desire, and advisory on any potential improvements.
Early market engagement
Any work that’s already been done
Existing team
The CIO and senior stakeholders from IMD (Information Management Directorate) as well as incumbent vendor partners.
Current phase
Not started

Work setup

Address where the work will take place
151 Buckingham Palace Road, London, SW1W 9SZ
Working arrangements
Time onsite as required; Access to agency resources and documentation to be requested well in advance.
Security clearance
All supplier resources must work according to the Baseline Personnel Security Standard (BPSS)

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Technical understanding of Mulesoft delivery and architecture
  • Technical understanding of Appian delivery and architecture
  • Technical understanding of Tibco delivery and architecture
  • Technical understanding of on-prem and cloud infrastructure
  • Understanding the challenges of legacy systems
  • ITIL and or C4E knowledge
  • Knowledge of Solution Architecture and associated frameworks
  • Knowledge of Portfolio delivery
  • Knowledge of Business integration
  • Knowledge Multi-vendor sourcing models
Nice-to-have skills and experience
  • Deep understanding of public sector working
  • Deep understanding of the healthcare industry

How suppliers will be evaluated

How many suppliers to evaluate
3
Proposal criteria
  • Approach and methodology
  • How the approach meets the user needs
  • How the approach meets our organisation's goals
  • Start date for the work
  • Value for money
  • Quality of delivery
  • P3M3
Cultural fit criteria
  • Understanding of the challenge we face and desire to help us achieve it
  • Ability to work in an advisory and assurance capacity, not audit
  • Ability to understand all stakeholder concerns and provide impartial advise
  • Ability to understand constraints and practicalities, such as cost, time, quality and policy
Payment approach
Capped time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence

50%

Cultural fit

15%

Price

35%

Questions asked by suppliers

1. Will NICE be able to provide any key project roles to augment the supplier team? What of the team profile could NICE provide support with to enable a blended team approach, e.g. business analysts, testers, developers, project managers, content specialists?
We are not clear on what you mean by NICE. We ask you re-state your question.
2. It may be helpful for some of us, to understand what you believe the 'perfect level of assurance' looks like? Do you have a target area of the country where you need this money to be spent?
“The perfect level of assurance” is subjective and hard to quantify. We are looking for assurance that is independent, well articulated, pragmatic, realistic and valuable. There is no target area of the country for expenditure, although our offices are in London.
3. You have not published any weighting for the essential and proposal criteria. Can you therefore confirm that all of the 10 separate bullets will be equally weighted within the 50% technical competence score at proposal stage? How do the two nice to have skills factor into the scoring?
All essential criteria must be met in order to qualify for the evaluation stage.. nice-to-have criteria will be scored according to the framework scoring methodology i.e.
0 = Not Met or No Evidence;
1 = Partially Met;
2 = Met;
3 = Exceeded.
Then the 50% weighting is applied to the overall technical score..
4. Summary of the work is a 'Validation of approach to delivery of the portfolio; Validate sourcing model; Validation that our approach to Solution Architecture is correct; Provide external technical assurance of architecture and design decisions; Validate our technology roadmap ensuring correct feature usage; Advise on where synergies and opportunities exist to bring together the agencies centres.', will answers to how we'd approach these form part of the evaluation assessment and if so what are the weightings?
All essential criteria must be met in order to qualify for the evaluation stage.. nice-to-have criteria will be scored according to the framework scoring methodology.
We expect the written response provided by the 3 suppliers shortlisted to address the summary of work required and the evidence provided will be evaluated using to the framework scoring methodology i.e.
0 = Not Met or No Evidence;
1 = Partially Met;
2 = Met;
3 = Exceeded.
The 50% weighting is then applied to the overall technical score.
5. Is there likely to be a delivery phase following this advisory work?
Yes, but this will be carried out by existing service providers.
6. Can you please provide your definition of Business Integration?
Knowledge of how a business works and how the departments function together.
7. Regarding your 9th requirement, “Knowledge of Business integration”, can you clarify whether you mean integrating & streamlining business processes (BPM) or integrating a newly acquired business?
More towards the former.
8. What are the expected outputs from the process and over what timeline will they need to be delivered?
This information is included in the “About the Work” and “Overview” sections.
9. How many stakeholders do you anticipate will be involved / interviewed during this engagement?
Most likely between 5 and 10.
10. Can you confirm whether the programme is fully documented and up to date?
Relevant documentation will be made available.
11. What do you mean by the term "C4E" in this context?
Centres for Excellence.
12. What do you mean by the term "C4E" in this context?
Sorry – “Centres for Enablement”
13. Regarding your 10th requirements, “Knowledge Multi-vendor sourcing models”, can you clarify whether you mean experience in multi-vendor management, delivering in a multi-vendor environment or establishing & running a procurement hub?
We mean multi-vendor sourcing.
14. If we take on this advisory work, would it preclude us from bidding for future delivery projects?
Any outputs/recommendations of this work that result in the MHRA needing to go to market or run a further competition to procure services will be available to all applicable suppliers to bid.
15. We note the closing date for applications is the 26th June and the latest start date is the 27th June. Can you confirm that your expectation is for the service to start on Tuesday 27th June?
Although we have stated a work start date of 27th June we recognise it may not be feasible to shortlist and then evaluate the 3 suppliers written proposals given the closing date for this further competition is 26th. However the activity should start as soon as possible after the supplier is chosen, therefore you must have resource available to start immediately.
16. The start date is set as 27th June; one day only following the submission deadline. Is this correct & how do you plan to evaluate shortlisted suppliers?
Although we have stated a work start date of 27th June we recognise it may not be feasible to shortlist and then evaluate the 3 suppliers written proposals given the closing date for this further competition is 26th. However the activity should start as soon as possible after the supplier is chosen, therefore you must have resource available to start immediately.