HM Courts and Tribunal Service Reform Programme (Ministry of Justice)

HM Court and Tribunal Service Reform Programme - User Participants

Incomplete applications

0
Incomplete applications

Completed applications

6
Completed applications
6 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 3 June 2016
Deadline for asking questions Friday 10 June 2016 at 11:59pm GMT
Closing date for applications Friday 17 June 2016 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Recruitment of participants across ENGLAND, WALES and SCOTLAND for discovery and user testing to support the HMCTS Reform Programme. Participants will take part in research for projects delivering a wide range of justice services and will therefore need to be representative of the users of such services.
Location London
Research dates wc 27th June 2016 to May 2017
Organisation the work is for HM Courts and Tribunal Service Reform Programme (Ministry of Justice)
Budget range £150,000 to £170,000

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement

About the research

About the research
Opportunity attribute name Opportunity attribute value
Description of your participants HMCTS’s Reform Programme will include multiple projects, each with their own specific participant requirements which will be determined according to the needs of each project.

Broadly, however, participants for project-related research will tend to:
-- Be users (either currently or formerly) of Civil, Family, Tribunals and/or Criminal justice services in England and Wales, and sampled to ensure that each research cohort is representative of the populations engaging with (or expected to engage with) each service.

-- Be users of Tribunals services in Scotland and sampled to ensure that each research cohort is representative of the populations engaging with (or expected to engage with) each service.

-- Include the digitally excluded (including those who chose not to engage with government services via digital channels) and those with different degrees of digital competency.

-- Exclude participants who work (or have worked) in HM Courts & Tribunals Service.

Specific participant requirements will be defined prior to the start of a project to assist the supplier in screening suitable candidates - e.g. for a project focusing on the Divorce, the specific requirement will be for people who have been through the divorce process.
Assisted digital and accessibility requirements Specific participant requirements will be determined according to the needs of each project.
However recruitment could be required for participants with
-- Usage of assistive technologies to access digital services.
-- Requirements for non-digital support to access digital services.
-- Cognitive and/or learning disabilities.
-- Motor skills impairments.
-- Visual impairments.
-- Auditory disabilities.
Research plan There will be 3 digital projects initially, rising to an expected total of 13 by the end of the research period, and approximately 9 non-digital projects. Number of projects could go up/down by 10%.

Digital projects will follow the GDS’s sequence of Discovery, Alpha, Beta and Live. Participants are required for the specific phase (e.g. Lab-based testing during Alpha and Beta). Non-digital projects will typically only include Discovery.

Projects will use a variety of research methods, including (among others):
-- Usability testing (Lab-based/remote)
-- Accessibility testing
-- 1-to-1 interviews (structured/semi-structured)
-- Focus groups
-- Observation/contextual enquiry
Research location Based on current estimates, research would be undertaken with participants in:
East Midlands,
North East England,
North West England,
Scotland,
South East England, including London
South West England,
Wales,
West Midlands,
Yorkshire and the Humber,

Participants in rural locations could be required for research.

Research will take place in user research labs, in HMCTS premises, participants’ own homes/workplaces or remotely facilitated
Anticipated distribution of participants by region:
Midlands: 15%
North East: 15%
North West: 15%
South East: 35%
South West: 10%
Wales: 5%
Scotland: 5%
Access restrictions at location Locations will be accessed based on their accessibility to research participants. We cannot however guarantee that they will be completely accessible.
Number of research rounds Digital projects are expected to have 16 rounds per project
Number of participants per round 5 participants per round
How often research will happen Every 2 weeks
Evening or weekend research

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Representativeness – ability to recruit participants who are representative of the desired demographic / psychometric segmentations
  • Agility – ability to recruit participants at short notice (within 2 weeks)
  • Agility – experience of working within Agile delivery methodologies with the ability to recruit participants according to the needs of projects running in 2-week Sprints
  • Hard-to-reach participants – experience of recruiting participants who have limited skills in using digital services and tools
  • Hard-to-reach participants – experience of recruiting participants who live in rural locations or in locations outside urban conurbations
  • Screening – experience of defining and executing screening activities to identify appropriate participants and exclude inappropriate ones
  • Screening – experience of sifting out repeat and/or “professional” participants
  • Participant replacement – experience of replacing unsuitable/inappropriate participants at short notice
  • Risk assessment – experience of assessing the risks posed by individual participants based on historical data and planned research method
  • Risk assessment – experience of identifying and communicating issues with securing attendance by participants (e.g. from hard-to-reach groups)
  • Participant management – experience of allocating and distributing incentives to research participants
  • Participant management – ability to create and manage all pre- and post-research communications
  • Participant management – experience of managing and tracking participant scheduling across multiple locations and timescales
  • Reach – experience of recruiting participants from multiple regions for large-scale programmes
  • Reach – experience of recruiting participants who do not speak English as their first language
Nice-to-have skills and experience
  • Hard-to-reach participants – experience of recruiting participants who are not able to access digital products and services
  • Hard-to-reach participants – ability to recruit participants with cognitive and/or learning disabilities, motor skills impairments, visual impairments and auditory disabilities
  • Hard-to-reach participants – experience of recruiting participants who require assistive technologies to access digital services
  • Recruitment for government research – experience of recruiting participants to take part in research for central Government
  • Complex use cases – ability to recruit participants who have or have had multiple linked or separate interactions with the Courts & Tribunals Service (either concurrently or over time)
  • Reach – ability to recruit participants who are located outside of the UK
  • Reach – experience of recruiting participants with Welsh as their first and/or only language
  • Reach – experience of recruiting participants from across England, Wales and/or Scotland for research and user testing

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • How the supplier’s approach to recruitment leads to a representative sample of participants
  • How the recruitment strategy will enable the HMCTS Reform Programme to secure appropriate participants for individual projects (both digital and non-digital projects)
  • The proposed approach to recruiting participants, including proposed approach to recruit hard-to-reach participants, and how the approach enables recruitment of these participants
  • The supplier’s responsiveness to change in requirements and ability to work with projects operating within an Agile environment
  • How the supplier identifies and responds to risks and issues with required participant characteristics
  • The proposed approach to managing and scheduling participants
  • Timeframes for securing participants once HMCTS specifies project participants core experience, e.g. individual who have gone through the divorce process
Assessment methods
  • Written proposal
  • Case study
  • Reference
Evaluation weighting

Technical competence

50%

Availability

20%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Would you require each research participant to be unique to a project and research round, or can the same participants take part in multiple research rounds and projects? Ideally, we would not have participants who regularly take part in research; however, we recognise that there are participants who would have relevant experiences and views to multiple projects.
Regardless of whether a participant has taken part in previous rounds of research, we would expect suppliers to ensure that any participant is not there simply for the incentive and that they would be able to make meaningful contributions to the research activities.
2. What are the teleconference times and pass code details please? Friday 10th June from 10:30 to 11:30am

Call : 0800 917 1956
Participant Code : 50094981 then #
3. How many projects are there in total? (13 in total including 9 non-digital, or 13 digital PLUS 9 non-digital?) There will be 22 projects (possibly 23) in total – 13 digital and 9 (possibly 10) non-digital.
4. What is the expected budget per participant?

Does the budget per participant include incentive and travel costs?
The budget per participant is £60-80

The budgeted amount includes incentive and travel costs
5. Should we screen out people with a criminal record? Screening requirements will be determined by each project. It is therefore possible that some projects will require participants with criminal records, while other projects will explicitly require those with a criminal record to be excluded.
6. Is the answer to question 4 right? The total target budget seems low *CORRECTION*
The total target budget per participant (including incentives and travel costs) is £100. The answer at question 4 should therefore have been: The target budget per participant is £60 excluding incentive, but including all other costs. Target incentive is £40.
7. What is the timetable after the competition deadline? After the competition closes on Friday 17th June, the Ministry of Justice intends to shortlist candidates on Monday 20th June.

All interested supplier should be ready to present their proposals, case studies and references by 2pm on Tuesday 21st June if they are shortlisted.

The MoJ will then evaluate the proposals on Thursday 23rd June with a view to notifying suppliers of the result on Monday 27th June.