This opportunity is closed for applications

The deadline was Friday 10 June 2016
HM Court and Tribunals Service (Ministry of Justice)

HM Courts and Tribunal Service Reform Programme - Divorce Project

0 Incomplete applications

7 Completed applications

6 SME, 1 large

Important dates

Friday 27 May 2016
Deadline for asking questions
Friday 3 June 2016 at 11:59pm GMT
Closing date for applications
Friday 10 June 2016 at 11:59pm GMT


Summary of the work
Recruitment of participants for 1-1 individual face to face user research sessions for the HMCTS Reform Programme - Divorce Project.
Research dates
Week commencing 20th June 2016
Organisation the work is for
HM Court and Tribunals Service (Ministry of Justice)
Budget range
Between £60 and £80 per participant recruited.

About the work

Early market engagement

About the research

Description of your participants
The participant must meet the following criteria for divorce:
Have gone through an uncontested divorce in the past year
Be the person who filed for divorce
Did not use a solicitor in the divorce process
Gotten divorced in the UK
Live in the London area

The range of applicants should meet the following attributes:
Mix of ages
2/3 Split by gender
A mix of online skills
Haven’t participated in more than one research session in the last 3 months
Don't work in the legal sector, government or local government, market research, web design, journalism, public relations, advertising or marketing
Speak and understand spoken English
Fair split of socio economic groups
Must be willing to be video recorded and sign a consent form

It is desirable (but not essential) to have participants that are able to bring along any documentation or copies of information related to their divorce to enable them to demonstrate where they met with issues.
Assisted digital and accessibility requirements
Research plan
This round of research aims to consolidate other user research and related activities and build on hypothesis. The aim of the sessions will be to build on the insights we already have. In order to do that will discuss participant experience of the Divorce process.
Research location
Central London Research Lab
Access restrictions at location
Number of research rounds
1 Round (1 day)
Number of participants per round
5 Participants
How often research will happen
1 round in this phase
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of recruiting participants with low digital literacy.
  • Experience of recruiting participants for agile government projects
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • The proposed approach and methodology
  • Estimated timeframes for the work
  • How they’ve identified risks and dependencies and offered approaches to manage them
Assessment methods
  • Written proposal
  • Case study
Evaluation weighting

Technical competence






Questions asked by suppliers

1. What proportion of divorces are managed without the help of a Solicitor?
We do not have statistics to answer that question.
2. What is the actual address of the venue in central London?
Experience Lab, 22 Hand Court, London, WC1V 6JF
3. Does the cost of participant include provision and management of cash incentives?
No, but we would like the recruitment agency to provide a £60 incentive please.
4. How long are the interviews and what time slots do you prefer?
60 minutes per slot at 10am, 11.15am,12.30pm,1.30pm, 2.45pm, 4pm