HM Court and Tribunals Service (Ministry of Justice)

HM Courts and Tribunal Service Reform Programme - Divorce Project

Incomplete applications

Incomplete applications

Completed applications

Completed applications
7 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 27 May 2016
Deadline for asking questions Friday 3 June 2016 at 11:59pm GMT
Closing date for applications Friday 10 June 2016 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work Recruitment of participants for 1-1 individual face to face user research sessions for the HMCTS Reform Programme - Divorce Project.
Location London
Research dates Week commencing 20th June 2016
Organisation the work is for HM Court and Tribunals Service (Ministry of Justice)
Budget range Between £60 and £80 per participant recruited.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement

About the research

About the research
Opportunity attribute name Opportunity attribute value
Description of your participants The participant must meet the following criteria for divorce:
Have gone through an uncontested divorce in the past year
Be the person who filed for divorce
Did not use a solicitor in the divorce process
Gotten divorced in the UK
Live in the London area

The range of applicants should meet the following attributes:
Mix of ages
2/3 Split by gender
A mix of online skills
Haven’t participated in more than one research session in the last 3 months
Don't work in the legal sector, government or local government, market research, web design, journalism, public relations, advertising or marketing
Speak and understand spoken English
Fair split of socio economic groups
Must be willing to be video recorded and sign a consent form

It is desirable (but not essential) to have participants that are able to bring along any documentation or copies of information related to their divorce to enable them to demonstrate where they met with issues.
Assisted digital and accessibility requirements
Research plan This round of research aims to consolidate other user research and related activities and build on hypothesis. The aim of the sessions will be to build on the insights we already have. In order to do that will discuss participant experience of the Divorce process.
Research location Central London Research Lab
Access restrictions at location
Number of research rounds 1 Round (1 day)
Number of participants per round 5 Participants
How often research will happen 1 round in this phase
Evening or weekend research

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of recruiting participants with low digital literacy.
  • Experience of recruiting participants for agile government projects
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • The proposed approach and methodology
  • Estimated timeframes for the work
  • How they’ve identified risks and dependencies and offered approaches to manage them
Assessment methods
  • Written proposal
  • Case study
Evaluation weighting

Technical competence






Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. What proportion of divorces are managed without the help of a Solicitor? We do not have statistics to answer that question.
2. What is the actual address of the venue in central London? Experience Lab, 22 Hand Court, London, WC1V 6JF
3. Does the cost of participant include provision and management of cash incentives? No, but we would like the recruitment agency to provide a £60 incentive please.
4. How long are the interviews and what time slots do you prefer? 60 minutes per slot at 10am, 11.15am,12.30pm,1.30pm, 2.45pm, 4pm