This opportunity is closed for applications

The deadline was Friday 10 June 2016

HM Court and Tribunal Service Reform Programme (Ministry of Justice)

HM Courts and Tribunal Service Reform Programme - Probate Project

0 Incomplete applications

7 Completed applications

6 SME, 1 large

• Published: Friday 27 May 2016
• Deadline for asking questions: Friday 3 June 2016 at 11:59pm GMT
• Closing date for applications: Friday 10 June 2016 at 11:59pm GMT

Overview

• Summary of the work: HM Court and Tribunal Service Reform Programme - Probate Project. Recruitment of participants for 1-1 individual face to face user research sessions.
• Location: London
• Research dates: week commencing 20th June 2016
• Organisation the work is for: HM Court and Tribunal Service Reform Programme (Ministry of Justice)
• Budget range: Between £60 and £80 per participant recruited

About the work

About the research

• Description of your participants: People who have gone through the probate process in the past year, but ideally in the last six months. This is because elements of the process we are researching changed in January 2016.; ; A person who has applied in order to get a grant of representation so that they have the legal right to deal with the estate (property, bank accounts, money and other possessions) of someone who has passed away. ; ; People who had difficulties with the application process, for example there were delays and errors, or things were hard to understand.; ; We are interested in researching with people who have completed the probate application process whether there was a will or not. ; ; The range of applicants should meet the following attributes: ; ; 2/3 Split by gender; A mix of online skills; Haven’t participated in more than one research session in the last 3 months; Don't work in the legal sector, government or local government, market research, web design, journalism, public relations, advertising or marketing; Speak and understand spoken English; Fair split of socio economic groups; Must be willing to be video recorded and sign a consent form
• Assisted digital and accessibility requirements: No specific requirements for this round of testing
• Research plan: This round of research aims to consolidate other user research and related activities and build on hypothesis. The aim of the sessions will be to build on the insights we already have. In order to do that will discuss participant experience of the Probate process.
• Research location: A Central London Research Lab
• Number of research rounds: 1 round (1 day)
• Number of participants per round: 5
• How often research will happen: 1 round only in this phase

Additional information

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

• Essential skills and experience:
  • Experience of recruiting participants with low digital literacy.
  • Experience of recruiting participants for agile government projects

How suppliers will be evaluated

• How many suppliers to evaluate: 3
• Proposal criteria:
  • The proposed approach and methodology
  • Estimated timeframes for the work
  • How Suppliers have identified risks and dependencies and offered approaches to manage them
• Assessment methods:
  • Written proposal
  • Case study
• Evaluation weighting:

  Technical competence

  30%

  Availability

  40%

  Price

  30%

Questions asked by suppliers

• 1. 1. How long will each interview be?: 60 minutes
• 2. What are the preferred time slots during the day?: 10am, 11.15am,12.30pm,1.30pm, 2.45pm, 4pm
• 3. What is the actual proposed venue?: Experience Lab, 22 Hand Court, London, WC1V 6JF
• 4. Does the budget per participant include the cost of providing cash incentives?: No, but we would like the recruitment agency to provide a £60 incentive please.