HM Court and Tribunal Service Reform Programme (Ministry of Justice)

HM Courts and Tribunal Service Reform Programme - Probate Project

0
Incomplete applications
7
Completed applications
7 SME, 0 large
Published Friday 27 May 2016
Deadline for asking questions Friday 3 June 2016 at 11:59pm GMT
Closing date for applications Friday 10 June 2016 at 11:59pm GMT

Overview

Summary of the work HM Court and Tribunal Service Reform Programme - Probate Project. Recruitment of participants for 1-1 individual face to face user research sessions.
Location London
Research dates week commencing 20th June 2016
Organisation the work is for HM Court and Tribunal Service Reform Programme (Ministry of Justice)
Budget range Between £60 and £80 per participant recruited

About the work

Early market engagement

About the research

Description of your participants People who have gone through the probate process in the past year, but ideally in the last six months. This is because elements of the process we are researching changed in January 2016.

A person who has applied in order to get a grant of representation so that they have the legal right to deal with the estate (property, bank accounts, money and other possessions) of someone who has passed away.

People who had difficulties with the application process, for example there were delays and errors, or things were hard to understand.

We are interested in researching with people who have completed the probate application process whether there was a will or not.

The range of applicants should meet the following attributes:

2/3 Split by gender
A mix of online skills
Haven’t participated in more than one research session in the last 3 months
Don't work in the legal sector, government or local government, market research, web design, journalism, public relations, advertising or marketing
Speak and understand spoken English
Fair split of socio economic groups
Must be willing to be video recorded and sign a consent form
Assisted digital and accessibility requirements No specific requirements for this round of testing
Research plan This round of research aims to consolidate other user research and related activities and build on hypothesis. The aim of the sessions will be to build on the insights we already have. In order to do that will discuss participant experience of the Probate process.
Research location A Central London Research Lab
Access restrictions at location
Number of research rounds 1 round (1 day)
Number of participants per round 5
How often research will happen 1 round only in this phase
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of recruiting participants with low digital literacy.
  • Experience of recruiting participants for agile government projects
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate 3
Proposal criteria
  • The proposed approach and methodology
  • Estimated timeframes for the work
  • How Suppliers have identified risks and dependencies and offered approaches to manage them
Assessment methods
  • Written proposal
  • Case study
Evaluation weighting

Technical competence

30%

Availability

40%

Price

30%

Questions asked by suppliers

1. 1. How long will each interview be? 60 minutes
2. What are the preferred time slots during the day? 10am, 11.15am,12.30pm,1.30pm, 2.45pm, 4pm
3. What is the actual proposed venue? Experience Lab, 22 Hand Court, London, WC1V 6JF
4. Does the budget per participant include the cost of providing cash incentives? No, but we would like the recruitment agency to provide a £60 incentive please.