The Home Office

ISOC Training Needs Analysis (TNA)

Incomplete applications

6
Incomplete applications
5 SME, 1 large

Completed applications

13
Completed applications
8 SME, 5 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 26 May 2017
Deadline for asking questions Friday 2 June 2017 at 11:59pm GMT
Closing date for applications Friday 9 June 2017 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Requirement for the Home Office to develop, Training Needs Analysis for Technical Support Services (TSS) iTOC tasks include:
Interview staff at iTOC Hendon, understand role/technical skills requirements,

Review current JD’s align against your assessment,

Learner journeys,

Home Office DOS to find a training supplier(s) to supply technical courses,

Final report.
Latest start date Monday 10 July 2017
Expected contract length 4 weeks phase 1 with the possibility of follow on work.
Location London
Organisation the work is for The Home Office
Budget range £30,000 - £40,000

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Home Office needs to ensure the iTOC team have the required skills to meet current and projected service on-boarding.
Problem to be solved The supplier is needed to:
• Determine the training needs for iTOC
• Develop a learner Journey / career development path for iTOC roles.
• Identifying and proposing suitable training organisations for external training requirements.
• Assist Home Office to go to the market to select a training partner/s to deliver the identified technical training
Who the users are and what they need to do N/A
Early market engagement None
Any work that’s already been done This exercise has previously been completed for Cyber Security Operations Centre (CSOC).
Job descriptions have been created for the three in-scope roles but these should be ratified by the supplier.
Existing team The supplier will be working with the Technical Support Services team and the iTOC in Hendon and Manchester.
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Home Office, London (Hendon and / or Marsham Street) and Manchester (Salford)
Working arrangements This is envisaged as a fixed price engagement with agreed outputs. It is expected that much of this will be achieved working on-site with TSS and the iTOC. Normal operational hours of Monday to Friday 9am to 5pm
Security clearance All staff must hold or be prepared to undergo SC Security Clearance to operate on this project.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Standard DOS framework and call-off terms and conditions. The contract will be for an initial statement of work, Phase 1. Further statements of work may be developed on successful completion of phase 1.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • A deep understanding of IT service operation / service support skills and capability requirements.
  • Experience completing Training Needs Analysis for IT Support services.
  • Experience creating Training Plans for IT Support services.
  • Named personnel with attached CVs showing experience of TNA development.
  • Demonstrate that the supplier understands the training market, types of training available and explanation of a methodology to support evaluation.
  • Ability to demonstrate, with previous outputs, process followed, the type of information gathered and used and the level of detail including graphical and backup data as output
Nice-to-have skills and experience
  • Experience of working in a challenging and complex public sector environment with regularly changing priorities.
  • A strong knowledge of and experience working with IT support services within the public sector.
  • An understanding and experience of working with Civil Service Learning.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • CV(s) of staff who will lead the work
  • Credentials from previous TNA work
  • A pedigree in technical service support, delivering it running your own teams
  • Experience of delivering technical training, standing up training
  • Methodology approach that you plan to use that will be scalable for future TNA work within the HO.
Cultural fit criteria
  • Open and collaborative team approach
  • Flexible working by time and location
  • Committed to team working
Payment approach Fixed price
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Can you please confirm if CV's are required at this stage as the form does not allow us to include them in the 100 word submission? CV’s are not required at this stage. The Request for Proposal (RFP) will be the stage whereby CV’s will be required. The estimated date for issuing the RFP will be 15 June 2017.
2. Is 9th June deadline for provision of evidence and thus shortlisting, or is it the date whereby you are expecting the full process of applying for the opportunity to be completed (with I assume a full proposal)? The 9th June is the deadline for suppliers to provide essential and nice-to-have skills and experience for short listing.

Once the review and scoring has been conducted, the top 4 scoring bidders will be invited to provide a Request for Proposal (RFP). Unsuccessful bidders will be notified at the same time. This is estimated to be in June 2017. Full details on how to respond will be provided in the RFP document. Evaluation of proposals will be based on the evaluation criteria set out in the notice and in line with the DOS framework guidance.
3. Could you please clarify what is meant by the question: ‘Ability to demonstrate, with previous outputs, process followed, the type of information gathered and used and the level of detail including graphical and backup data as output’ Ability to demonstrate how you have approached a TNA, presented your findings and what processes you have followed to do this. E.g. interviewing staff in place, assessing current qualifications and providing a gap analysis of skills short falls. “Back up data” – being able to provide the marking/scoring used to assess this graphical representation used in the Gap analysis. The supplier needs to understand that parts of the report will be played back to senior stakeholders to ensure the money is released to fund the training. Clear graphical representations will be key to the success for the TNA document.
4. 1. How many roles descriptions (we believe 3) are in scope for this work?
2. How many people are currently in these roles that would be assessed against the roles descriptions (this could be 3 or more)?
Three roles are in scope of the work, follow on work would be more roles TBC.

We suggest interviewing 3 people for each role – they are all in the same location – London.
5. Can you tell us the size of the target audience who are in scope for the TNA study? There are 3 roles for 15 staff, this dept will then be replicated at 3 locations across the UK. The second piece of work will be for 50 staff number of roles TBC but probably more than 10.
6. Can you tell us the size of the target audience who are in scope for the TNA study? There are 3 roles for 15 staff, this dept will then be replicated at 3 locations across the UK. The second piece of work will be for 50 staff number of roles TBC but probably more than 10.
7. Is this work just defining the skills the audience requires? – or is it also about assessing the audience against those skills. Can you clarify which service / software package is being onboarded? Skills initially and then update Job specifications, the TNA is for a new dept in Soap Works Manchester so we wish to get the training in place for when the civil servants arrive to fill the positions. We will then require support going to market to find training suppliers who can deliver the courses to fill the training gap. These courses will be aligned with what is already available in Civil Service Learning.