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Government Digital Service

WP1102: Transformation Service Manager

0 Incomplete applications

32 Completed applications

30 SME, 2 large

Important dates

Published
Wednesday 25 May 2016
Deadline for asking questions
Wednesday 1 June 2016 at 11:59pm GMT
Closing date for applications
Wednesday 8 June 2016 at 11:59pm GMT

Overview

Specialist role
Service manager
Summary of the work
We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams.
Latest start date
20/06/2016
Expected contract length
2 years with a regular 6 month review
Location
London
Organisation the work is for
Government Digital Service
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches.
What the specialist will work on
"We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation.

We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams."

Work setup

Address where the work will take place
Government Digital Service
Aviation House
125 Kingsway
London
WC2B 6NH

The specialist will be required to work on other Government department sites as required. The will be in London and elsewhere in the UK. Maximum time on a client site is likely to be 3 days per week.
Working arrangements
We are looking to agree flexible ways of working with the chosen supplier. We anticipate this will be on average 1 day per week and may be somewhat irregular. We anticipate therefore that this work will suit a supplier who undertakes multiple engagements at a single time.
Security clearance
Minimum Baseline Personnel Security Standard

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of providing transformation advice to government in the fields of digital, data & technology and organisation design & the cultural changes required to achieve it
  • Experience of delivering government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process
  • Experience of a number of tools and techniques when consulting with government departments and teams
  • Experience of working with Executive stakeholders in government
  • Experience of working with digital delivery teams in government
  • Experience of setting strategy, visions and goals
  • Excellent facilitation skills
  • Expertise in agile governance
  • Experience and understanding of digital service management
  • Expertise in process design
Nice-to-have skills and experience
  • Value chain mapping
  • Roadmapping
  • Service mapping
  • Business and operating model canvas

How suppliers will be evaluated

How many specialists to evaluate
3
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Agile principles at the core of everything
Assessment methods
  • Work history
  • Interview
  • Presentation
Evaluation weighting

Technical competence

75%

Cultural fit

5%

Price

20%

Questions asked by suppliers

No questions have been answered yet