Awarded to IBM United Kingdom Ltd

Start date: Friday 4 August 2017
Value: £2,000,000
Company size: large
Food Standards Agency (FSA)

FSA542 - Development of Target Operating Model: Regulating Our Future (ROF)

11 Incomplete applications

8 SME, 3 large

25 Completed applications

14 SME, 11 large

Important dates

Tuesday 13 June 2017
Deadline for asking questions
Tuesday 20 June 2017 at 11:59pm GMT
Closing date for applications
Tuesday 27 June 2017 at 11:59pm GMT


Summary of the work
The Regulating our Future Programme will develop a new approach to regulation utilising business behaviour change to deliver benefits for consumers, supported through better use of data and technology. There will be multiple areas that the FSA will conduct discoveries into, and where appropriate progress into Alpha and beyond.
Latest start date
Monday 17 July 2017
Expected contract length
This is a call-off contract for up to 24 months
Organisation the work is for
Food Standards Agency (FSA)
Budget range
The indicative budget range for the two year call-off contract is £1.5M to £2M.

The indicative budget range for the first work package
is £450K to £700K

About the work

Why the work is being done
The ROF Programme aims to develop and implement a new and sustainable approach to regulation that leverages business behaviour change to deliver benefits for consumers. We want to design and implement a regulatory delivery model that ensures a long term financially sustainable and effective approach to regulating food safety across the food chain, making use of all available data. One of the first steps towards this is to develop a single register of food business operators (FBOs) in England, Wales and Northern Ireland which is then subject to a new more robust risk based segmentation approach.
Problem to be solved
The programme is looking to modernise the approach to food business start–up and segmentation. As part of implementing a new approach we need to identify businesses according to levels of risk, using this information to develop a register of food businesses. This involves 1) developing the risk model and identifying the data needed to segment businesses 2) Determining the best way to capture/harvest data need to develop a register giving the FSA as Central Competent Authority an overview of food establishments 3) Increasing new business awareness of requirements to register and expanding their understanding of obligations under food law
Who the users are and what they need to do
As the FSA I need a list of FBO’s, to subject them to a segmentation process based on risk to ensure the appropriate controls are identified.
As a Local Authority (LA) officer I need the list of all FBO's within my area and any controls that I am required to implement.
As a third party enforcer I need the list of FBOs that I am required to carry out action on.
As a FBO I need to register my business and gain business guidance.
As a citizen I want to know that all FBO’s have been subjected to appropriate controls
Early market engagement
Any work that’s already been done
The ROF program has created a Target Operating Model project with distinct workstreams looking at specific areas of the model. Each workstream is led by a relevant policy expert. The workstream leads for Segmentation and Business Start Up have set up working groups of both internal FSA and external expert advisory groups to look at issues, challenges and potential opportunities.
Existing team
The team will be expected to work as an independent team, with support from the relevant FSA policy workstream leads, internal Business Analysts, Programme Managers, and the Head of Digital. A Digital Service Manager is being recruited into the team.
Current phase
Not started

Work setup

Address where the work will take place
Aviation House, London
Working arrangements
We are flexible about the location of the team, however expectation is that the team will attend key meetings and sessions in FSA offices.
The team will need to work openly and collaboratively on digital channels, for example slack.
Security clearance
Baseline clearance (BPSS) with the signing of a non-disclosure agreement (NDA).

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable level of experience in delivery of successful Discovery outcomes to support complex service and technology needs, including undertaking service design
  • Have experience delivering professional business analysts, user researchers, designers, delivery managers and technical architects
  • Demonstrable extensive experience of working within an agile methodology while retaining the ability to recognise and work with waterfall governance structures.
  • Demonstrable prior experience of enabling business transformation and working closely with subject matter experts to achieve this.
  • Demonstrable experience of designing an overall delivery approach from solution architecture and service design
  • Proven experience of complex user journey mapping across ranges of users and stakeholders
  • Have experience of working with multi-agency departmental programmes
  • Detailed understanding of government digital service standard and Technology Code of Practice, including GDS service design manual and wider industry-standards
  • Technical expertise of open source development, including back-end technologies, databases, developing APIs, meeting data standards, and experience of GitHub, front-end, UI web development and responsive web design (HTML5/CSS/JS)
  • Demonstrable experience of carrying out user research with a diverse mix of users and stakeholders, including assisted digital.
  • Demonstrable experience of integrating live services, by maximising use of the products and minimising custom developments
  • Experience in using evidence-based research to inform a user-centred design, focused on external users’ needs, end-to-end user journeys, motivations and goals
  • Proven experience in using robust metrics, analytics, search data and user feedback to audit and define key content and services
  • Be able to deploy resources and begin first package of work no later than 17th July 2017
Nice-to-have skills and experience
  • Demonstrate an understanding of possible technological developments within the food industry and the opportunities this offers our programme of work
  • Demonstrate how you analyse and document service data and metrics; provide examples of where you have implemented this for a similar service
  • Experience of defining appropriate portfolio, programme and project structures in the context of digital services delivery, and providing reporting, planning, risk, dependency, financial and change management aspects of the Programme
  • Have demonstrable experience of transformation programmes and replacing legacy systems including developing hybrid transition plans for a consolidated service of legacy and digital platforms
  • Designing and implementing solutions that comply with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology
  • How the approach meets the ROF objectives
  • Estimated timeframes for the work
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team structure & profile of proposed contributors
  • Value for money
Cultural fit criteria
  • Experience of successful collaborative working as part of a multi supplier delivery team sharing knowledge within the team, and be transparent and collaborative when making decisions
  • Able to challenge the status quo and use persuasion skills to achieve business buy-in
  • Bring agile mindset and principles into practice
  • Ability to engage with various types of stakeholders, understanding their level of technical literacy and adapting behaviour/communications accordingly.
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can you please confirm if this is a call-off contract.
This is call-off contract with a single supplier for up to 24 months from the contract award date.

The first work package under the call-off contract will be
2. Can you please detail how the evaluation process will operate for the call-off contract and the first work package?
The award of the 24 month call-off contract will be to the highest scored supplier in relation to the first work package, i.e. the successful supplier for the first work package will be also be awarded the 24 month call-off contract.
3. Could you please confirm what form of response you are looking for on 27th June. Is it: - A response to the Skills and Experience questions? Or a full commercial response based on Work Package 1?
For the avoidance of doubt – interested suppliers are only required to submit a completed Skills and Evidence template by the deadline of 27th June 2017. These templates will be evaluated, with the three highest scored suppliers being invited to submit a written proposal against the specification for the first package of work which will be evaluated against the published criteria.
4. Can you confirm whether you expect this work to fall outside of IR35?
The FSA expects this work to be outside of the scope of IR35
5. Can you clarify what you mean by "integrating live services, by maximising use of the products and minimising custom developments"
Our IT strategy leans towards buy not build. If any digital services emerge from the initial discovery, we would like the supplier to consider off the shelf solutions that meet the services’ needs in addition to any custom development recommendations. As the FSA introduces new software and technology into the organisation, it is important that new services are selected/built to integrate with these where appropriate.
6. SUPPLIERS PLEASE NOTE - due to the high volume of clarification questions we have published all of the questions and the Food Standards Agency in the document link opposite.