Department for Business, Innovation & Skills
PR-0011 ITSM Product Manager in the BIS Digital Group
0 Incomplete applications
24 Completed applications
20 SME, 4 large
Important dates
- Published
- Tuesday 24 May 2016
- Deadline for asking questions
- Tuesday 31 May 2016 at 11:59pm GMT
- Closing date for applications
- Tuesday 7 June 2016 at 11:59pm GMT
Overview
- Specialist role
- Product manager
- Summary of the work
- To evaluate and implement IT Service Management tool(s), including the development and administration of the existing tools (Jira), and any future migrations to/from these tools.
- Latest start date
- 01/07/2016
- Expected contract length
- 12 months, but may be shorter/longer, depending on how the project develops and the needs.
- Location
- London
- Organisation the work is for
- Department for Business, Innovation & Skills
- Maximum day rate
- £475.00
About the work
- Early market engagement
- Who the specialist will work with
- You would be required to work as part of the design & build team, working closely with the Service Management team, Service Desk and Operations Lead, ITSM suppliers and IT Leads within BIS and its Partner Organisations.
- What the specialist will work on
-
*Evaluate innovative and leading Service Management tools based on user needs and operational requirements
*Manage the iterative development, implementation and testing of the tool throughout the phases of the common technology programme (alpha, beta, live)
*Ensure that the implemented ITSM tool(s) can integrate with as many technologies being offered as part of the common technology programme
*Manage migration of data from existing ITSM tools, such as Service Now or LanDesk
*Manage training to team/users on newly implemented toolset
*Manage the release of functionality, working with the Service *Management team to identify automation and improvements that can be implemented
Work setup
- Address where the work will take place
- Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET
- Working arrangements
-
Monday to Friday on site.
A professional working day, hours and working pattern as needed to deliver the service in an efficient way.
Mainly based from our office in Westminster, London. - Security clearance
- Minimum Baseline Personnel Security Standard
Additional information
- Additional terms and conditions
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
- Essential skills and experience
-
- More than 3 years experience successfully evaluating and implementing ITSM tools (Scores 15%)
- Experience working with IT Service Management processes (Scores 15%)
- Previous experience configuring or implementing Jira Service Desk (Scores 15%)
- Have demonstrable experience of working in a culture of continuous delivery and improvement. (Scores 5%)
- Have proven experience using agile project management methods (Scores 5%)
- Have experience of being part of a multidisciplinary team (Scores 3%)
- Nice-to-have skills and experience
- Have previous experience in a government transformation programme (Scores 2%)
How suppliers will be evaluated
- How many specialists to evaluate
- 3
- Cultural fit criteria
-
- Work well in a collaborative agile team (Scores 5%)
- Demonstrate courage (e.g. can express controversial views, confront reality, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) (Scores 3%)
- Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, acknowledge weaknesses) (Scores 3%)
- Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team) (Scores 2%)
- Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect) (Scores 3%)
- Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) (Scores 2%)
- Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic) (Scores 2%)
- Assessment methods
-
- Work history
- Interview
- Evaluation weighting
-
Technical competence
60%Cultural fit
20%Price
20%
Questions asked by suppliers
No questions have been answered yet