This opportunity is closed for applications

The deadline was Tuesday 7 June 2016
Department for Business, Innovation & Skills

PR-0011 ITSM Product Manager in the BIS Digital Group

0 Incomplete applications

24 Completed applications

20 SME, 4 large

Important dates

Tuesday 24 May 2016
Deadline for asking questions
Tuesday 31 May 2016 at 11:59pm GMT
Closing date for applications
Tuesday 7 June 2016 at 11:59pm GMT


Specialist role
Product manager
Summary of the work
To evaluate and implement IT Service Management tool(s), including the development and administration of the existing tools (Jira), and any future migrations to/from these tools.
Latest start date
Expected contract length
12 months, but may be shorter/longer, depending on how the project develops and the needs.
Organisation the work is for
Department for Business, Innovation & Skills
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
You would be required to work as part of the design & build team, working closely with the Service Management team, Service Desk and Operations Lead, ITSM suppliers and IT Leads within BIS and its Partner Organisations.
What the specialist will work on
*Evaluate innovative and leading Service Management tools based on user needs and operational requirements
*Manage the iterative development, implementation and testing of the tool throughout the phases of the common technology programme (alpha, beta, live)
*Ensure that the implemented ITSM tool(s) can integrate with as many technologies being offered as part of the common technology programme
*Manage migration of data from existing ITSM tools, such as Service Now or LanDesk
*Manage training to team/users on newly implemented toolset
*Manage the release of functionality, working with the Service *Management team to identify automation and improvements that can be implemented

Work setup

Address where the work will take place
Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET
Working arrangements
Monday to Friday on site.
A professional working day, hours and working pattern as needed to deliver the service in an efficient way.
Mainly based from our office in Westminster, London.
Security clearance
Minimum Baseline Personnel Security Standard

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • More than 3 years experience successfully evaluating and implementing ITSM tools (Scores 15%)
  • Experience working with IT Service Management processes (Scores 15%)
  • Previous experience configuring or implementing Jira Service Desk (Scores 15%)
  • Have demonstrable experience of working in a culture of continuous delivery and improvement. (Scores 5%)
  • Have proven experience using agile project management methods (Scores 5%)
  • Have experience of being part of a multidisciplinary team (Scores 3%)
Nice-to-have skills and experience
Have previous experience in a government transformation programme (Scores 2%)

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Work well in a collaborative agile team (Scores 5%)
  • Demonstrate courage (e.g. can express controversial views, confront reality, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) (Scores 3%)
  • Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, acknowledge weaknesses) (Scores 3%)
  • Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team) (Scores 2%)
  • Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect) (Scores 3%)
  • Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) (Scores 2%)
  • Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic) (Scores 2%)
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

No questions have been answered yet