Awarded to Netsource Limited

Start date: Tuesday 29 August 2017
Value: £221,940
Company size: SME
Home Office National Law Enforcement Data Programme (NLEDP)

NLEDP 045 Service Manager

11 Incomplete applications

8 SME, 3 large

25 Completed applications

22 SME, 3 large

Important dates

Published
Friday 5 May 2017
Deadline for asking questions
Tuesday 9 May 2017 at 11:59pm GMT
Closing date for applications
Friday 12 May 2017 at 11:59pm GMT

Overview

Specialist role
Service manager
Summary of the work
You will support the Sustainment Lead by establishing a clear plan for an ITiL aligned service organisation. You will outline scope and requirements for delivering the proposed Service Architecture. You will support planning for Sustainment and act as an interim service manager for any services not yet transitioned to operations.
Latest start date
Thursday 1 June 2017
Expected contract length
3 to 6 months
Location
London
Organisation the work is for
Home Office National Law Enforcement Data Programme (NLEDP)
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
To work to Sustainment Lead
What the specialist will work on
Providing service design support to the Sustainment Lead

Developing sustainable operational capability to support the business as usual operation of LEDS. To include management of problems and incidents raised against LEDS

Defining SLAs to support operational running of LEDS, to include regular reporting and control mechanisms

Providing service support for services not yet transitioned to operations

Regular progress reports to wider sustainment team

Managing service related risks and issues

Responsible for delivery of Funding Strategy and Plan, Transition Strategy and Plan, defined Service Catalogue, Sustainment TOM, and Organisation Design.

Work setup

Address where the work will take place
• Primary location: Home Office, Marsham Street, Westminster, London; Moving to Croydon later in the year. • Other London sites.
Working arrangements
on site full time
Security clearance
SC or ability to be SC cleared

Additional information

Additional terms and conditions
T&S will not be payable for travel to sites within the M25. Travel outside of the M25 will be subject to HO T&S policy

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Operating Model Design - design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change
  • ITIL and Service Management – defining SLAs
  • Stakeholder Engagement - Strong communications, relationship building, negotiation and influencing skills; able to ensure that advice regarding the service specialism is acted upon.
  • Service Design- planning, implementation, control and review and audit of service provision to meet customer requirements.
  • Business Analysis- Methodical investigation, analysis, review and documentation of business functions and processes.
Nice-to-have skills and experience
  • Public Sector Funding Models (or similar)
  • Knowledge and Understanding of Law Enforcement Operating Models
  • Knowledge and Understanding of the government digital agenda
  • Organisational Design- design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change
  • Service Acceptance

How suppliers will be evaluated

How many specialists to evaluate
5
Cultural fit criteria
  • Demonstrate commitment to excellence and improvement (for example, through seeking actionable feedback, setting targets etc.)
  • Transparent and collaborative when making decisions and recommendations
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Demonstrate courage (for example, express controversial views, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates)
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence

50%

Cultural fit

10%

Price

40%

Questions asked by suppliers

1. Is this role inside or outside IR35?
We are awaiting further internal guidance on reviewing upcoming roles in line with the IR35 legislation. The role will undergo a status review prior to award of contract.
2. I see the description states on site full time, however is there opportunity to work remotely, aligned to HO remote working policies?
No - as the specialist will be helping to set up a new function, co-location is very important to us.
3. Will you be sponsoring the security clearance as its mentioned that SC eligible candidates would be considered for this role
Yes, the programme will sponsor clearance.
4. Can a candidate with DV clearance be considered for this role
Yes - candidates with no clearance or any level of clearance will be considered as the programme will sponsor SC clearance.
5. Can more than one candidate per supplier be submitted for this role?
No.
6. What is the total number for positions open for this role ?
One role
7. Is the rate inclusive or exclusive of VAT?
The rate you propose should be exclusive of VAT
8. What is the lead time for feedback once the application is submitted?
Within one week of submission.
9. What is the lead time for feedback once the application is submitted?
Within one week of submission.
10. Is this role inside or outside IR35?
The intermediaries legislation applies to this engagement and it is, therefore, 'inside' IR35.