Department for Business, Innovation & Skills

PR-0108 Service Designer 2 in the BIS Digital Group

Incomplete applications

0
Incomplete applications

Completed applications

24
Completed applications
22 SME, 2 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 23 May 2016
Deadline for asking questions Monday 30 May 2016 at 11:59pm GMT
Closing date for applications Monday 6 June 2016 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role Service manager
Summary of the work To work with the Technical Architect to design and build IT Services for the newly built technology.
Latest start date 01/07/2016
Expected contract length 24 months, but may be shorter, depending on how the project develops and the needs.
Location London
Organisation the work is for Department for Business, Innovation & Skills
Maximum day rate

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with Working with the Transformation Lead, Service Operations Lead, and CTP (Common Technology platform) Product Managers, Service Desk team and potentially with external technology suppliers.
What the specialist will work on Contribute to the definition of design policies, principles and guidance, Build out services based on technical designs and user benefits, Develop existing Service Designs based on technology releases, Work with the Operations Management team to introduce new releases or services to live users, Ensure quality standards and design principles are met for newly designed services, Ensure live services are fully defined in the Service Catalogue

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET
Working arrangements Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way.
Mainly based from our office in Westminster, London.
Security clearance Minimum Baseline Personnel Security Standard.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • 3 year service design experience (Scores 30%)
  • ITIL V3 Expert (Score 10%)
  • Experience of successful service transition and service operations (Score 10%)
  • Experience of working in an agile team (Scores 5%)
  • Ability to quickly research and learn new tools and techniques (Scores 1%)
  • Current / most recent role mainly as a designer rather than a manager (Scores 2%)
Nice-to-have skills and experience
  • Have previous experience in a government transformation programme (Scores 1%)
  • Experience of working in large complex organisations (Scores 1%)

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria
  • Do you work well in a collaborative agile team? (Scores 5%)
  • Demonstrate courage (e.g. can express controversial views, confront reality, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) (Scores 3%)
  • Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, acknowledge weaknesses) (Scores 3%)
  • Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team) (Scores 2%)
  • Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect) (Scores 3%)
  • Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) (Scores 2%)
  • Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic) (Scores 2%)
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Please can you confirm the maximum charge rate? No Max Day Rate, but good to remember that Price Scoring is completed against the cheapest day rate of those evaluated, with the lowest price scoring the highest score.