Lewisham Council

LB Lewisham - Support for Digital Programme

Incomplete applications

18
Incomplete applications
11 SME, 7 large

Completed applications

12
Completed applications
11 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 31 March 2017
Deadline for asking questions Friday 7 April 2017 at 11:59pm GMT
Closing date for applications Friday 14 April 2017 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The Council is looking to appoint a provider to work closely with the Council on the ongoing development and implementation of its digital programme. The Council needs specialist team support to deliver digital outcomes for its digital platform solution and to optimise change in its children’s and young person’s service.
Latest start date 17/04/2017
Expected contract length 26 weeks
Location London
Organisation the work is for Lewisham Council
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Council is looking to appoint a provider to work closely with the Council on the ongoing development and implementation of its digital programme. The council needs specialist team support to deliver digital outcomes for its digital platform solution and to optimise change in its children’s and young person’s service. For 26 weeks from 17 April
Problem to be solved enterprise IT strategy to be developed and children and young person's change programme requires support
Who the users are and what they need to do see role description
Early market engagement
Any work that’s already been done
Existing team In-house Digital Transformation Team has been in place since April 2016 and is led by a Programme Manager and Worksteam Leads in the 4 areas. There are project managers, business analysts and subject matter experts in each of the workstreams.
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Catford, Lewisham
Working arrangements Agreed on appointment
Security clearance

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • • experience of the Multi-Agency Service Hub (MASH) and Early Help Service environment, business processes
  • • Enterprise architecture knowledge and experience of defining a business application strategy
  • • Knowledge of Electronic Document Management systems, their application in a local government environment and ability to generate organisational savings.
  • • Ability to develop sound business cases with a high degree of confidence for technology solutions.
  • • Experience of front office platform options for LAs - CMS, CRM solutions, eForms and customer authentication including as a minimum Gandlake, Team Knowledge, Microsoft Dynamics and CMS.
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • •Approach and methodology
  • •How the approach or solution meets user needs
  • •How the approach or solution meets your organisation’s policy or goal
  • •Estimated timeframes for the work
Cultural fit criteria
  • •Take responsibility for their work
  • •Work as a team with our organisation and other suppliers
Payment approach Fixed price
Assessment methods Written proposal
Evaluation weighting

Technical competence

45%

Cultural fit

20%

Price

35%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Could some of work under this proposal be done offsite? Yes
2. Please clarify the exact role the partner is expected to perform i.e. will they be leading or supporting strategy development? How many people are sought to fulfil this requirement? We need somebody to help finalise the enterprise architecture through reviewing some of the areas listed in the advert e.g. front office platform. we currently have 200 applications which need rationalising and simplifying
3. 1)Are there any further detailed requirements available, or will you be issuing more detailed requirements and tender instructions at the next stage of the procurement? Once we have shortlisted we will release the detailed requirements
4. What elements of change are taking place in the children and young person's service? What support do they need? Lewisham have built a new front door for the MASH service and this work needs to be completed and benefit realisation began.
5. Please could you advise what you current Document Management solution is? Are you expecting a fixed price on a set of sprint resources and if yes, will you supply more details on the scope of the project? Currently have several document repository systems and scanning solutions, the role of the solutions architect would be to determine the correct strategy for the council and roadmap for delivering this and moving to a single platform
6. Please clarify what is meant by 'Enterprise IT Strategy to be developed' - does this mean created from scratch or an existing strategy to be enhanced? We have an ICT strategy and have began work on an applications strategy but there are several key questions regarding the applications architecture which are unanswered - these are ERP adoption; EDRMS; front office platform; among others. Others will arise over the course of the year
7. Please provide the role descriptions as specified in the 'About the Work' section Two roles: solutions architect (with experience of ERP; EDRMS; Front office platforms/website) and project manager for children's front door
8. Would you consider working with a supplier who would deliver the majority of the development work offsite, attending site only for kick off and design meetings? development work is not really required for this role; its solutions architect and project management
9. What are the 4 work streams? Corporate; customer services; children's/young people; adult social care
10. What are the digital outcomes the Council wants delivered for the digital platform solution? Is there a prioritised digital outcomes list? outcomes are focussed on determining the right strategic solution or platform for our core platforms including ERP; EDRMS; Front Office; CRM
11. Please clarify the exact role the partner is expected to perform i.e. will they be leading or supporting strategy development? How many people are sought to fulfil this requirement? solutions architect will help formulate the strategy for particular priority areas as determined e.g. ERP solutions. Priorities to be determined by the Council. We would like one individual to undertake this work that said we are happy to contract with a company who can send in specialists for each area.
12. Could some of work under this proposal be done offsite? yes
13. Please can you clarify the expected timeline for further stages of this procurement? Shortlisting to take place next week, week commencing 17th
14. Can you confirm whether you mean 'Multi Agency Safeguarding Hubs (MASHs)' rather than 'Multi-Agency Service Hub (MASH)' that is listed in the opportunity description yes - apologies
15. 1.What is the budget available on hand for this project ? 2. Can work be done remotely with weekly / bi-weekly / monthly meetings on site in Catford ? 3. What are the project deliverables : ie. Report on findings, Actual analysis of campaign, Design of graphics etc ? 1. budget not fixed; 2. yes work can be done remotely; 3. deliverable for the project manager is successful closure of the project and handover to BAU; for solutions architect it varies but recommendation reports and technical architecture design for key areas e.g. ERP, EDRMS