Home Office and Border Force UK

Home Office - Border Force (BSTP) Proejct Management Service

Incomplete applications

23
Incomplete applications
15 SME, 8 large

Completed applications

11
Completed applications
7 SME, 4 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 17 March 2017
Deadline for asking questions Friday 24 March 2017 at 11:59pm GMT
Closing date for applications Friday 31 March 2017 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work A 2 year flexible contract with defined Statements of Work, supporting the programme team managing integration of new digital platforms into the current systems whilst managing changes into existing legacy systems in parallel.

Working with our delivery partners, (internal and external), to provide enhanced service to users throughout this period.
Latest start date The initial team must be fully mobilised by 1st May 2017
Expected contract length up to 24 months (2 years). With packages of work defined during the duration of the service.
Location South East England
Organisation the work is for Home Office and Border Force UK
Budget range Budget Range of between £1.0m and £2.0m (excl VAT)

For the purpose of evaluation, it should be assumed that all roles will be required for a work package duration of 100 working days. Separate day rates for each role should also be supplied with details of management processes and mitigations for poor service delivery, staff handover, turnover, quality maintenance and corrective actions.

Consideration should be given to how good performance can be incentivised to ensure milestones are delivered on time.

Subsequent Statements of Work will be agreed on fixed price, capped price, or T&M basis with agreed milestones and deliverables

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Home Office and Border Force UK are transforming services with the introduction of a number of new digital systems. Migration to these new systems is complex demanding a series of transitional hybrid states from old to new. During this transition period the legacy systems are maintained and developed using key technologies including C++, C# .NET, Java and SQL server, IBMs large infrastructure products such as Websphere Message Broker, Business Objects and Oracle.

To meet the operational needs of the business and to support the introduction of the new digital platform both existing and future system delivery is required.
Problem to be solved A partner is required to support the programme team to manage the integration of these new digital platforms into the current systems whilst managing changes into existing legacy systems in parallel. This partner will also be required to work with our delivery partners, (internal and external), to provide an enhanced service to our users throughout this period
Who the users are and what they need to do Many systems are part of the Critical National Infrastructure operating 24/7/365 supporting operations and users for Border and Immigration controls both within Home Office and wider Government Agencies.

The delivery of these outcomes is expected to enable the users to analyse passenger, freight, and potential visitor information using new services and systems while legacy systems are maintained as a parallel and stable service.
Early market engagement
Any work that’s already been done The legacy systems are well established and the digital services are in differing stages of development from early implementation to early design post a discovery phase. Transition plans are embryonic and interfaces between the old and new platforms have yet to be designed.
Existing team The existing team is a blend of internal HO staff supplemented by external consultants. The legacy systems are maintained by multiple external Systems Integrators whilst the new digital platforms are typically developed by in-house teams.
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The work is predominantly based in London within the M25 (Westminster initially and Croydon, and near Heathrow). Stakeholders and suppliers are out of central London in multiple locations.

Some limited European and International travel may be required for some of the roles.
Working arrangements Your response should set out how you could maintain the availability of your services over time, the ability to supply up to 2 teams concurrently, and your ability to respond to immediate surge requirements.

The Home Office reserves the right to both extend and shorten the services provision period, subject to discussion with the preferred supplier(s).

The team is expected to work across the multiple sites as required.

Expenses will conform to HO internal policies and will not be payable to Westminster, Croydon, or Heathrow.
Security clearance All staff engaged on the programme must currently hold or be capable of being security cleared to SC level, with at least one Programme lead holding a valid DV clearance.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Proposed individuals who are non British/EEA nationals must either be in possession of leave to remain with no restrictions on their time to live/work in the UK or their leave to remain must be valid for the duration of this award and permit work in this capacity

Monthly financial reporting reconciled to a SFIA skill matrix
Monthly expense reconciliation
Fortnightly and Monthly progress reporting against planned deliverables and other balanced scorecard measures

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Provide demonstrable success in delivery of core infrastructure projects/programmes within the last 12 months, using industry project management methodologies
  • Use Agile and Waterfall project management and software delivery methods
  • Have experience of transitioning services from physical infrastructure to cloud
  • Have success with matrix-managing a multi-disciplinary programme team within the last 12 months
  • Have successfully established Intelligent Client Functions to direct and assure deliverables from internal and external suppliers
  • Have provided reporting, planning, risk, dependency, financial and change management aspects of a Programme Management Office within the last 12 months
  • Have experience of successfully transitioning of projects into a live service environment within a government department within the last 12 months
  • Have success establishing hybrid transition plans for a consolidated service of legacy and digital platforms
  • Have evidence of collaboration and partnership in a team working environment
  • Have the ability to run tools and enabling software services on any cloud infrastructure provided
  • Use of shared open source components to design and deliver services
  • Have ability to provide ongoing support for open source products and tools
  • Lack of dependency on proprietary products and IPR
Nice-to-have skills and experience
  • Demonstrate specific domain knowledge of business requirements and issues
  • Understand issues applying security checks to individuals travelling across borders
  • Demonstrate a detailed understanding of the passenger carrier industry
  • Demonstrate ability to lead thinking with suppliers and partner organizations
  • Demonstrate working with aviation carriers, their system suppliers and UK system supplier to understand business processes & systems, ensure understanding of UKs passenger data requirements, and analysing carrier data.
  • Can demonstrate active participation in international working groups involving governments, aviation carriers, system providers, International Air Transport Association (IATA), International Civil Aviation Organization (ICAO), World Customs Organisation (WCO) and others
  • Provide evidence of their methodology for Service Readiness transition
  • Demonstrate a successful approach to completion of required GDS Service Assessment, Security Health Check, Penetration Testing, HO Service Readiness, and HO release reviews as part of quality and acceptance tests

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Requirement Specific Competence (20%)
  • Scale Capability (10%)
  • Risk Management (20%)
  • Methodology (10%)
  • Plan (15%)
  • Performance (15%)
  • Policy (5%)
  • Security (5%)
  • All 'Essential' and 'Nice to Have' requirements will be evaluated further with the additional proposal critiera
Cultural fit criteria
  • Stakeholder Management: Experience delivering progress reports and liaison with a wide range of internal stakeholders, including those at senior level
  • One Team approach: be visible to staff and stakeholders, be transparent flexible and collaborative Work as part of a team Collaboration with 3rd parties and multi-supplier working
  • Development of Client capability
  • People Development including staff training, development and mentoring processes and ability to document and communicate ideas, issues, and solution
  • Innovation and Value for Money
Payment approach Capped time and materials
Assessment methods Written proposal
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Can you please help us understand your thinking as to the below requirement having an impact on a teams capability to successfully delivery projects? The overall requirement suggests Home Office & Border Force will provide the SME knowledge. Can demonstrate active participation in international working groups involving governments, aviation carriers, system providers, International Air Transport Association (IATA), International Civil Aviation Organization (ICAO), World Customs Organisation (WCO) and others. The team operating the intelligent client function has a broad remit across a diverse stakeholder community. Detailed knowledge of current and future systems and processes employed at the border and the regulatory framework in which they operate ensure the team is able to work effectively with all stakeholders to influence strategy, design and the deployment of new technologies.
2. What is meant by the following requirement please: Lack of dependency on proprietary products and IPR Home Office has a strategy to use opensource products and retain IPR in-house, reducing the dependency on proprietary products.
3. Can you please confirm that the Service you are looking for is specifically around Project Management?

The below requirement suggests you may be looking for actual live service support which is a different capability and may involve other delivery resource such as developers and service desk. 'Have ability to provide ongoing support for open source products and tools'.
The team manages the end to end process to deploy change into the live service. Changes are described by the users and developed / tested by our delivery partners.

There is no responsibility for the management of live services.
4. Will the supplier be required to update the service model and process to support the integration of digital and legacy services? Whilst not directly responsible for this activity it is anticipated that the supplier will have significant input.
5. Will the supplier be expected to manage the delivery partners through the transition life-cycle? Yes the supplier would be expected to manage the delivery partners through the transition life-cycle.
6. When you state "Proposed individuals who are non British/EEA nationals..." ; do you mean non-British and non-EEA nationals OR non-British and EEA nationals? Do you mean, that EEA nationals will required leave to remain to be considered for this work? To clarify we mean that both Non EEA nationals and non British nationals will require leave to remain to be considered for this work
7. Could you please update us on the
1. Maximum number of resources whose CVs we could submit?.

2. What is the lead time to receive the feedback once the application is submitted?
We anticipate receiving a minimum of 2 CVs for each of the anticipated roles to a maximum of 5 (All should be relevant and clearly demonstrate suitability). We anticipate that initial feedback will be available during week commencing Monday 3 April.
8. Could you please clarify whether your requirement is for “technology implementation skills" as a priority with the Project Management support OR you require the Project Management skills first and foremost with the technology support We expect the successful Supplier to be in a position to offer a breadth and depth of both technical and project management skills, and to have the ablity to swiftly flex in all areas to address demand. As such there is no distinction in respect of a priority for these skills.
9. You talk about 2 teams concurrently and the need to increase levels... 'the ability to supply up to 2 teams concurrently, and your ability to respond to immediate surge requirements'. Can you please provide some rough guidance on the size and roles within these two teams? Can you also provide some guidance on what you anticipate the maximum surge requirement to be? "Typical team that might be required to meet milestones and deliverables:

Technical Delivery Manager (1 Initially 3 Likely Maximum)
Technical Architect (1 Initially 3 Likely Maximum)
Project Planner (1 Initially 2 Likely Maximum)
Data Modeller (1 Initially 2 Likely Maximum)
Programme Manager (1 Initially 4 Likely Maximum)"
10. You talk about teams... 'initial team must be fully mobilised by 1st May 2017' and roles... 'all roles will be required '. But it isn't very clear how many people you are expecting to be provided for each team and what the roles will be. Could you please provide clarification? "Typical team that might be required to meet milestones and deliverables:

Technical Delivery Manager (1 Initially 3 Likely Maximum)
Technical Architect (1 Initially 3 Likely Maximum)
Project Planner (1 Initially 2 Likely Maximum)
Data Modeller (1 Initially 2 Likely Maximum)
Programme Manager (1 Initially 4 Likely Maximum)"