Awarded to Engine Partners UK LLP (The Engine Group)

Start date: Thursday 13 April 2017
Value: £89,300
Company size: large
Department for Business, Energy and Industrial Strategy (BEIS)

UK SBS IT17051 BEIS NMO Digital Service - Alpha (Completion)

6 Incomplete applications

4 SME, 2 large

5 Completed applications

3 SME, 2 large

Important dates

Published
Tuesday 14 February 2017
Deadline for asking questions
Tuesday 21 February 2017 at 11:59pm GMT
Closing date for applications
Tuesday 28 February 2017 at 11:59pm GMT

Overview

Summary of the work
Regulatory Delivery (part of BEIS) requires a team to complete the Alpha phase of the NMO testing and certification service. The work will include travel to Teddington to work closely with the NMO engineers.
Latest start date
Week commencing 27th March 2017
Expected contract length
6 weeks
Location
London
Organisation the work is for
Department for Business, Energy and Industrial Strategy (BEIS)
Budget range
£80,000 - £91,000

About the work

Why the work is being done
Regulatory Delivery (RD) has legal responsibility for overseeing the UK’s system of weights and measures and offers a range of technical testing and certification services to manufactures and other businesses across the world. The testing and certification services enable businesses to test products, launch/export them legally, and ensure quality. This range of services offered by RD forms the NMO service. The NMO service is world class and widely recognised to be one of very few top authorities on weights and measures in the world. These services are available through Gov.uk.
Problem to be solved
Customers of Regulatory Delivery’s technical testing and certification services (NMO service) struggle to access the services using the existing digital portal, which is not compliant with the Digital Service Standard. We are aiming to make it easier for users to apply for services, including submitting information to NMO, receiving regular updates on progress and obtaining certificates for their products. We want to improve our service efficiency through better management information, as well as improve the way we communicate to our customers.
Who the users are and what they need to do
UK/International businesses need to be able to: view the full suite of NMO services, apply for certifications, view the process/progress of certifications/testing, view fee estimates, view processes for submitting products/prototypes for testing, upload documentation as part of the certification process, and create an account.
RD officials need to be able to: notify customers of application progress, manage customer documentation, send documentation to customers, and communicate costs to customers.
Early market engagement
Any work that’s already been done
An initial Discovery has been conducted covering a number of RD services delivered on a commercial basis, including NMO. We decided only to take forward work on NMO services into an Alpha stage. We have completed 4 weeks of Alpha, which focuses on the end to end service of certification, with strands on service design, user research and testing, content design, and development. The Discovery output can be made available to potential suppliers.
Existing team
The existing team consists of a Product Owner and internal staff with expertise in subject areas and knowledge of user communities. The NMO team are based in Teddington and the supplier would be expected to work from Teddington at least one day a week to facilitate good access to the NMO team.
Current phase
Alpha

Work setup

Address where the work will take place
1 Victoria Street, London, with some work from Teddington.
Working arrangements
Co-located at 1 Victoria Street, London. Adhering to BEIS normal working hours (09:00 - 17:00). Suppliers must comply with BEIS travel and subsistence policy. There is a possibility of travel for user research purposes, which could be anywhere in the United Kingdom. (BEIS will meet any additional travel costs incurred away from the London office for the purposes of user research or attendance at other BEIS sites). Travel to Teddington, as above, should be expected.
Security clearance
Baseline Personnel Security Standard (BPSS) clearance required.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate how you will apply your skills and expertise to...
  • Deliver digital services that meet the GDS Digital Service Standard criteria and how this will ensure the successful delivery of this project.
  • Assess legacy systems and how this will ensure the successful delivery of this project.
  • Migrate data from legacy systems to new digital services and how this will ensure the successful delivery of this project.
  • Develop prototypes (wire frames/coded prototypes/etc.) iteratively via user testing and how this will ensure the successful delivery of this project.
  • Develop digital services using agile methodologies and how this will ensure the successful delivery of this project.
  • Develop prototypes from Discovery findings and how this will ensure the successful delivery of this project.
  • Use metrics, analytics, data and user feedback to prioritise key content and features and how this will ensure the successful delivery of this project.
  • Use effective estimation and sizing techniques to prioritise product and programme delivery and how this will ensure the successful delivery of this project.
Nice-to-have skills and experience
  • Demonstrate how you will apply your skills and expertise to...
  • Ensure the successful delivery of digital services from Discovery to Live, involving retirement of legacy services, and how this will ensure the successful delivery of this project.
  • Upskill client staff and how this will ensure the successful delivery of this project.

How suppliers will be evaluated

How many suppliers to evaluate
3
Proposal criteria
  • Approach and methodology
  • Technical solution
  • How the approach or solution meets user needs
  • Estimated timeframes to complete the work
  • Team structure (with roles and responsibilities)
  • How risks and dependencies are identified and approaches to manage them
  • Approach to maintaining control, transparency and quality
Cultural fit criteria
  • Demonstrate how you will work as a team with BEIS and other suppliers
  • Demonstrate how you will work transparently and collaboratively with the BEIS Regulatory Delivery team when making decisions
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

1. Please could BEIS confirm whether the 4 completed weeks of Alpha involved an external supplier (and if so, who?) or were delivered in-house?
The 4 completed weeks of Alpha were undertaken by an external supplier who were successful in the initial DOS procurement for this project. However we are not at liberty to disclose their identity.
2. I think there might be an issue with the first question. It appears incomplete: "Demonstrate how you will apply your skills and expertise to...". Can you clarify please?
Due to the word limit when posting criteria the question has been split into two parts. Each bullet point follows on from the "..." as per the examples below:

Demonstrate how you will apply your skills and expertise to deliver digital services that meet the GDS Digital Service Standard criteria and how this will ensure the successful delivery of this project.

Demonstrate how you will apply your skills and expertise to assess legacy systems and how this will ensure the successful delivery of this project.
3. Could you please clarify this IMPORTANT question below: As a supplier, we have been part of number of requirement in the span of this framework... you have CANCELLED every requirement after all the process has taken place... it leads to wasting of time when you are not sure what you want to do going forward. Would it not be a good idea to make sure BEIS are certain when taking our requests... it is not fair on suppliers who work hard to make sure they provide right resources. it does not reflect well on us as all with candidates.
Apologies for the inconvenience you have received previously due to unavoidable changes resulting in the process being cancelled.

In terms of this requirement, the completion of the Alpha phase is essential and as such cancellation of this process is highly unlikely.
4. Following on from the query above can the buyer please confirm that the current question 1 on the application form ("Demonstrate how you will apply your skills and expertise to...") does not require an answer itself. Alternatively, please can the buyer confirm what additional information they would like buyers to provide?
We can confirm that the question 1 does not require an answer itself.

Due to the word limit when posting criteria the question has been split into two parts. Each bullet point follows on from the "..." as per the examples below:

Demonstrate how you will apply your skills and expertise to deliver digital services that meet the GDS Digital Service Standard criteria and how this will ensure the successful delivery of this project.

Demonstrate how you will apply your skills and expertise to assess legacy systems and how this will ensure the successful delivery of this project.
5. Is it possible to tell who did discovery and can the outcomes be shared?
We are not able to disclose the identity of the supplier who completed the discovery phase. The outcomes will be shared with the overall successful supplier.