Start date: Monday 16 January 2023
Value: £300,000
Company size: SME
DWP - DWP Place Continuous Improvement

DWP - DWP Place Service Now Developer (JML 1)

4 Incomplete applications

4 SME, 0 large

3 Completed applications

3 SME, 0 large

Important dates

Saturday 19 November 2022
Deadline for asking questions
Tuesday 22 November 2022 at 11:59pm GMT
Closing date for applications
Saturday 26 November 2022 at 11:59pm GMT


Specialist role
Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
ServiceNow Developer specialist, to work with DWP resources delivering continuous improvement and development of the DWP Place Roadmap for DWP end users.
Latest start date
Tuesday 3 January 2023
Expected contract length
12 months with an optional extension period of up to 3 months
North West England
Organisation the work is for
DWP - DWP Place Continuous Improvement
Maximum day rate
Up to £675 ex VAT per day. Standard 8 hour working day, includes expenses to base location agreed with DWP . This role is Inside IR35

About the work

Early market engagement
Who the specialist will work with
DWP ServiceNow developers
-Third parties/internal teams supporting/developing integration and automation between ServiceNow and other products
-All deliverables will be agreed between the DWP Digital Delivery Teams and chosen supplier
What the specialist will work on
The specialist will need to be highly experienced (Practitioner level) with the ServiceNow product, able to deal with the day to day development and design of features and applications within the platform and contribute towards the design of the DWP place programme milestones
- Specialist will build, configure & develop ServiceNow platform improvements (meeting supplied requirements and deliverables) around platform capability/usability/stability
- New feature discovery; support business analysts/designers to investigate/guide requirements for new capabilities
- Software Development Lifecycle Process
- Service enhancement and new service delivery to the required standards
- Lead integration and automation between Estate products

Work setup

Address where the work will take place
DWP Digital Corporate Hubs : 2 St Peters Square, Manchester, Peel Park Blackpool, Quarry House Leeds, Kings Court Sheffield or Benton Park View, Newcastle.
Working arrangements
Specialist will work 5 working days per week. The specialist will be expected to attend site 40% of their working time in line with DWP's Hybrid working policy working remotely for the remainder of their time. Days of attendance on site will be as determined by DWP management. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday
Security clearance
All suppliers must BPSS cleared and On-Shore

Additional information

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Ability to deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle.
  • Experience working with these technologies, methods and frameworks. • ITIL qualifications or experience/skills • Demonstrate experience of working on large scale organisation and/or Government or Public Sector installations of ServiceNow.
  • Experience of completing stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales
  • Attend and participate in Agile ceremonies.
  • The ability to complete development of user stories to the DWP definition of “Done”.
  • Provide Show and Tell’s to Senior developers, Business Analysts and System Administration team.
  • Creating and maintaining documentation.
  • Able to build, configure and support ServiceNow features, applications and integrations
  • Able to build and test simple integrations, or can work on more complex integration as part of a wider team
  • Experience of JavaScript within the ServiceNow platform, knowledge of the Glide API’s. – Working Level
  • Current ServiceNow platform Certification
  • Minimum of 2 years’ hand on Development experience on the platform
Nice-to-have skills and experience
  • Agile Development
  • Knowledge of Angular, HTML, CSS

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Work well as the lead of a team and keep the team motivated to perform well
  • Transfer knowledge gained through the team and be willing to share experiences across the wider department.
  • Be transparent and collaborative when making decisions
  • Is accountable and takes responsibility for their work
  • Can work with colleagues with little or no technical knowledge
Additional assessment methods
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What does the acronym JML stand for? And how is it significant to the bid?
JML stands for Joiners, Movers and Leavers. It's the working title for the HR Module on ServiceNow. It's not particularly significant to the bid
2. Is there a current incumbent for this role?