This opportunity is closed for applications

The deadline was Wednesday 15 February 2017
National Offender Management Service (NOMS)

Content Designer for NOMS Digital Studio

14 Incomplete applications

10 SME, 4 large

11 Completed applications

9 SME, 2 large

Important dates

Wednesday 8 February 2017
Deadline for asking questions
Friday 10 February 2017 at 11:59pm GMT
Closing date for applications
Wednesday 15 February 2017 at 11:59pm GMT


Specialist role
Summary of the work
An exciting opportunity for talented, tenacious individuals looking to join our team and take lead in creating world-class services in the Prison and Probation environment. You’ll be working on user needs analysis, identifying gaps and overlaps in existing content, as well as working with wider government colleagues.
Latest start date
Expected contract length
SOW001 dated to 30/06/2017. Subsequent SOWs 3 month durations, up to 24 months.
Yorkshire and the Humber
Organisation the work is for
National Offender Management Service (NOMS)
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
You will be part of a cross disciplinary team consisting of delivery manager, product manager, user researcher, UX designer, technical architect and developers.
What the specialist will work on
-Needs analysis and relating what users need to existing content, identifying gaps and overlaps
-Working with colleagues in wider government to help them meet user needs in their areas of responsibility
-Develop content plans, attend planning meetings with contacts, apply content and format strategies
-Manage relationships within team/NOMS, subject matter experts ensuring content is accurate
-Scoping/commissioning/writing/editing/publishing digital content quickly/efficiently in line with policy in a format appropriate to the user
-Ensuring user journeys are the best they can be
-Producing high quality, accurate, timely, content assets based on insight and outputs of user testing
-Monitor performance of content and tools

Work setup

Address where the work will take place
"Greenfield hse
32 Scotland St
S3 7DQ"
Working arrangements
The role is Sheffield based, but there may be travel involved to other regions of the country including London. There is a £5000 limit on travel expenses: expenses will only be covered for meetings outside of Sheffield. Travel between Sheffield and the supplier’s location will not be covered.
Security clearance
Basic Clearance required (disclosure scotland)

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Be able to take complex language and processes and make them simple to understand
  • Be able to make the case for user-focused design
  • Be able to explain your decisions clearly
  • Have extensive experience of writing for the web, with proven ability to create content that is accessible and usable
  • Have proven experience in using metrics and user feedback to define and improve content
  • Have proven experience of managing relationships with stakeholders
  • Have experience in working with content publishing systems
  • Please submit Candidate CVs to by 12pm Wednesday 15th February
Nice-to-have skills and experience
have experience of using Markdown or basic HTML

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • We challenge the status quo: we aim to understand the reason behind ‘the way things have always been done’ to see if there is a better way to do things
  • We respect each other in our different opinions and are constructive in feedback
  • The unit of delivery is the team - we have no individual heroes, the stars are the teams as whole entities
  • We aren’t afraid of conflict: we surface tensions and conflict early, and address them promptly
  • We believe empowered teams deliver the best products: those who are doing the work should and do have the greatest understanding of the work - so ask the team!
  • We inspect and adapt regularly to continuously improve; learning from failure not blaming individuals
  • Working product in the hands of users early and often
  • Products degrade quickly, so we regularly iterate and improvement our products ongoing
  • Collocating the people, skills and knowledge you need is the best way to deliver
  • Measure progress by what value you deliver
  • Keep focus on quality, making sure the whole team is aware of any debt taken on
  • Keep it simple and do less, whether that for features in the product or the way you are delivering
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Although it states in the job specification that CVs are to be submitted to , when you click 'Apply' it then takes you through to having to complete a skills matrix. Do you have to do both or can we just submit a CV to the above address?
Thanks for your question. Until now we were unaware of how the changes would take place and what they would look like for Suppliers when applying for roles. In this circumstance only, until we discuss internally, please put 'N/A' against the skills matrix questions, to allow you to complete the application process, and send CVs through to as per usual. Please let me know if there are any issues with this additional stage. -KRS