Ministry of Defence

Army Headquaters IAS - Enterprise System Support Engineer

Incomplete applications

Incomplete applications

Completed applications

Completed applications
7 SME, 2 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 3 February 2017
Deadline for asking questions Tuesday 7 February 2017 at 11:59pm GMT
Closing date for applications Friday 10 February 2017 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Specialist role Web operations engineer
Summary of the work The MOD requires an Enterprise Support Engineer to develop, support and maintain the Army's hosting environment.
Latest start date 20 March 2017
Expected contract length 220 days + option to extend 220 days
Location South West England
Organisation the work is for Ministry of Defence
Maximum day rate There is no minimum or maximum date rate. The level of Specialist(s) supplied by Specialist Company should meet the requirement set out in the advert.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement N/A
Who the specialist will work with The Specialist Company will be required to work with the Authority and other
Suppliers to ensure coherent delivery of the services. The Specialist Company must have the necessary office facilities to support their own off-site working.

It is anticipated that the Specialist Company will agree with the Authority to spend varying degrees of time located at the Authority’s site for face-to-face meetings and to carry out work of a security sensitive nature.
What the specialist will work on 1. Produce and review relevant technical documentation to support the Infrastructure, application platforms and services.

2. Provide dedicated support to troubleshoot problems with Infrastructure and Platforms across all IAS owned and managed hosting environments.

3. Ensure that all Infrastructure Platforms and services are delivered and align to the policies and standards that have been defined for the system.

4. Implement solutions, formulate estimates and provide technical expertise for new, and enhancements to existing, Infrastructure and application services, based on the prioritised business requirements.

5. Provide technical support for all designed and hosted applications and services.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The place of delivery of the contract shall be at such location as agreed between the Specialist Company and the Authority.
Working arrangements The Specialist company shall use its own initiative as to the manner in which services are to be delivered; for the avoidance of doubt, the Specialist Company shall not be supervised, directed or controlled regarding how the services are delivered. The Specialist Company shall use its own equipment where security requirements permit.

The Specialist Company is expected to provide the services on such
hours/days as required to meet any deadlines, as agreed between the Specialist Company and the Authority.

The Specialist Company shall provide the necessary resources to support the
Services which shall include one or more specialists.
Security clearance Developed Vetting (DV) Security Clearance will be required for the duration of the role. Incumbents are to follow both the letter and spirit of Army Headquarters security regulations.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions These MOD DEFCONs form part of this Call Off Contract: 5J (Edn 18/11/16) Unique Identifiers 76 (Edn 12/06) Contractors on site 129J (Edn 18/11/16) Electronic business Delivery Form 516 (Edn 04/12) Equality 520 (Edn 18/11/16) Corrupt gifts and payments of commission 522 (Edn 18/11/16) Payment and Recovery of Sums Due 531 (Edn 11/14) Disclosure of Information 534 (Edn 18/11/16) Subcontracting and Prompt Payment 566 (Edn 07/14) Change of control contractor 642 (Edn 06/14) Progress meetings The following DEFFORMS will be used: 111 Appendix - Addresses And Other Information 10 Acceptance Of Offer Of Contract

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • 1. Demonstrated hands on technical competence in infrastructure software technologies.
  • 2. Demonstrated hands on technical competence in infrastructure hardware technologies to include HP Proliant compute hardware.
  • 3. Good technical team skills and the capacity and self-motivation required to meet the demands of tight timelines and rapidly evolving priorities.
  • 4. Good technical authoring skills and experience of defining and documenting technical procedures.
  • 5. Excellent communication and co-ordination skills
  • 6. Excellent knowledge of VMware vCloud suite and NSX-v SDN technology.
  • 7. Database management systems and application servers with a particular predominance of Microsoft and Oracle based technologies
  • 8. Experience with Open source technology including, web servers (e.g. Apache), Java deployment (e.g. Tomcat and Glassfish), PHP and scripting languages e.g. Perl and shell.
  • 9. Extensive demonstrable experience deploying and maintaining Microsoft technologies to include Active Directory, Group Policy, DNS
  • 10. Extensive experience in the use of system support and monitoring tools to include Solarwinds NPM and SAM.
Nice-to-have skills and experience
  • 1. Previous experience of working within a secure Defence Environment.
  • 2. Previous knowledge and understanding of working within a DevOps/Agile environment.
  • 3. Working knowledge of ITIL v3
  • 4. Working knowledge of wider defence systems and services.
  • 5. Experience of designing, delivering and supporting Platforms that utilise ESRI ArcGIS Geospatial software
  • 6. Experience of Delivering and supporting Microsoft Dynamics hosting Platforms
  • 7. Knowledge of deploying and configuring Tyhcotic’s Privileged password management software ‘Secret Server’.
  • 8. Experience deploying and configuring VMware Horizon View.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria
  • 1. Work as a team within our organisation and other suppliers
  • 2. Transparent & collaborative when making decisions.
  • 3. Has a no-blame culture and encourages people to learn from their mistakes.
  • 4. Previous experience of working within a Defence environment
  • 5. No commercial allegiance to any technology vendor
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Will you consider SC Cleared candidates? IAS would prefer to have someone who is already DV cleared. If the right candidate is not available with DV; then IAS would consider SC, and sponsor the candidate through the vetting process.