Maritime & Coastguard Agency

UK Shipping Concierge Website

17 Incomplete applications

17 SME, 0 large

1 Completed application

1 SME, 0 large

Important dates

Thursday 22 September 2022
Deadline for asking questions
Thursday 29 September 2022 at 11:59pm GMT
Closing date for applications
Thursday 6 October 2022 at 11:59pm GMT


Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Design and develop the UK Shipping Concierge (UKSC) branded website, with content management system for UK Shipping Concierge staff to manage content, hosted and support by supplier whilst adhering to latest brand guidelines by DIT and GDS Service Manual.
Latest start date
Monday 9 January 2023
Expected contract length
Up to 1 year.
No specific location, for example they can work remotely
Organisation the work is for
Maritime & Coastguard Agency
Budget range
The budget for this requirement is up to £50,000. A breakdown of costs are available upon request during the clarification period,

About the work

Why the work is being done
The UK Shipping Concierge is a one-stop shop for businesses wishing to interact with various UK Government departments, connectingshipping and maritime business with the right expertise when it’s needed. 

The service is a 24/7 operating service with the purpose to bring business to the UK maritime sector bother domestically and internationally.

The UK Shipping Concierge team requires a branded website to increase brand awareness and provide clear messaging and updates to our customers both internationally and domestically.
Problem to be solved
We are seeking an experienced delivery partner who can provide us with an exceptionally designed website that engages with both international and domestic markets, promoting the commercial proposition available here in the UK to grow the UK maritime sector.

The website will include articles, almanacs inclusive of data content and compelling copy on the UK maritime offer.

Users will need to be trained on the solution. Hosting, support and Search Engine optimisation will also be delivered by the supplier. Training maybe required to support with escalations for example if the site breaks.

The hosting, support and Search Engine support will need to be managed by the partner but working with the MCA IT infrastructure Team and Technicians on these issues. The hosting will not be in the MCA tenant but they will require to provide a service wrapper for IT to contact the supplier .
Who the users are and what they need to do
Our customers are:


Maritime Industry Leads: Ship Owners / Operators with the purpose to represent the UK Shipping Concierge Service externally as required.

These customers will find information about the UK maritime offer – why and how they do business in the UK and what are the commercial levers to bring their business into the UK. They will be looking for data, statistics and commercial information about the UK offer. The next step will be to find contact information and enquire.

DfT//HMRC/HO/FCO/BEIS/DiT including internationally based UK officials with the purpose to ensure seamless connectivity between Government departments on promoting maritime in the UK.

These customers need to find out information about the UK Shipping Concierge and how they can support our agency / government department on supporting business in the UK maritime sector.

This will be a key source of information for these customers and they will be directed via our website to our contact information should they not find what they need online.
Early market engagement
Any work that’s already been done
This project has received an exemption from GDS on 31/03/2022 and will be hosted independently from GOV.UK on the UK Shipping Concierge domain:

It also has permission from the Government Communications Service and No.10 as part of the communications spend process.

UKSC have developed brand guidelines working with the GREAT branding with DiT, including accessible colours and imagery.

This will be available to the supplier and the marketing agency.
Existing team
Internal MCA teams only including:

UK Shipping Concierge
Communications Team
Current phase
Not started

Work setup

Address where the work will take place
Most of the work should be conducted at the supplier's own site. However, we would expect the supplier to work at our offices when agreed by both parties its required.

The Maritime & Coastguard Agency's main premises is located at:
Spring Place, 105 Commercial Road, Southampton, SO15 1EG.
Working arrangements
Weekly stand ups for development with additional discussions for design and content. It may require less frequent stand ups which will be decided by both the partner and internal teams.

Detailed working arrangements will be provided upon appointment and all expenses must align with the DfT Travel and Subsistence Policy.
Security clearance
All suppliers personnel should, as a minimum, be cleared to Authority security clearance level of BPSS and must be available to begin work with immediate effect following contract award.

CV's including security clearance evidence required for resource to be assigned will be evidenced at the written proposal stage.

Additional information

Additional terms and conditions
You should use the standard contract unless your organisation needs to include additional terms and conditions. Read about how the terms and conditions work:

Please ensure that you refer to all the government guidelines upon application.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate experience of developing cutting edge, engaging, dynamic templates that reflect an organisation’s brand.
  • Have a proven successful development of open source CMS including build of responsive templates and site publishing tools that meet the needs of content editors and website managers
  • Have experience of delivering cloud based or SaaS based website solutions.
  • Have experience of planning, documenting and communicating the design process and concepts in a clear, concise manner.
  • Have expertise in delivering services that meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG) 2.1 and government accessibility requirements.
  • Have the technical ability to support and maintain a secure hosting environment.
Nice-to-have skills and experience
  • Have experience in training users for CMS.
  • Have experience of GDS guidelines and principles.
  • Have experience of working with RSS and formatting xml feeds.
  • Have previous experience working with Public Sector clients.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • The Technical Solution.
  • Approach & Methodology.
  • Project Plan.
  • Team Structure.
  • Value for Money.
Cultural fit criteria
  • Work as a team with our organisation.
  • Be transparent, honest and collaborative.
  • Embrace our no blame culture and share learnings from mistakes.
  • Open to discussion with both technical and non technical team.
Payment approach
Fixed price
Additional assessment methods
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




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