The Office for Standards in Education, Children's Services and Skills (Ofsted)

CON 1308 - Manage My Ofsted Account (MMOA)

18 Incomplete applications

17 SME, 1 large

0 Completed applications

Important dates

Published
Wednesday 21 September 2022
Deadline for asking questions
Wednesday 28 September 2022 at 11:59pm GMT
Closing date for applications
Wednesday 5 October 2022 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Development and delivery of a portal for users who are not Ofsted staff. Includes UX/UI development; authentication; integration with our Common Data Platform and other online services.
Latest start date
Tuesday 3 January 2023
Expected contract length
Two (2) Years with option for further 6 months at sole discretion of OFSTED
Location
No specific location, for example they can work remotely
Organisation the work is for
The Office for Standards in Education, Children's Services and Skills (Ofsted)
Budget range
Estimated from £400,000 to £450,000 (excluding VAT) over the lifetime of the contract.

About the work

Why the work is being done
Ofsted is seeking a supplier to work with us on delivering a private-Beta service for "Manage my Ofsted Account" (MMOA).

The eventual aim for this service is that it provides authenticated online services for a range of non-Ofsted people. This is likely to include:

- Contracted “Ofsted inspectors”
- Representatives of regulated providers
- Representatives of education (non-regulated) providers

Different user types may login via a variety of authentication providers to update their information and interact with their Ofsted account. The service will provide a single landing point for groups of users and may link to other journeys or products.
Problem to be solved
Users who are not Ofsted staff need to be authenticated and then directed to online activities that they are permitted to undertake. The range of available activities will depend on what we know about the user, based on data about them from our Common Data Platform.

We need to develop functional UX/UI and associated services, coded in line with our standards, to allow these interactions. This work sits in the context of a much wider programme of application modernisation, which is replacing larger legacy systems covering a wide range of our work with smaller, modular components.
Who the users are and what they need to do
The first work package will focus on meeting the needs of contract "Ofsted inspectors" (OIs). These are part of the Ofsted workforce and conduct inspections but are not directly employed by Ofsted.

These users, will need to:
- Complete initial registration (providing data to Ofsted’s Common Data Platform)
- Update personal data and bank details
- Receive new or updated offers of work
- Accept or reject offers of work

Subsequent work packages may focus on representatives of providers Ofsted may inspect or regulate. These may (for example) be headteachers or managers of children’s homes.
Early market engagement
None
Any work that’s already been done
A small functional prototype was created in previous work to explore the challenges associated with the planned approach. The selected supplier may choose to build on this previous work, or start again. A very simple web service was created that permitted authentication against active directory, retrieval of the relevant record via an API from our Common Data Platform and its display on screen.
Existing team
Ofsted currently has a Product Manager available to work on this activity, but no other resources.
Current phase
Not started

Work setup

Address where the work will take place
The supplier will be expected to work off-site, with occasional visits to Ofsted office locations where that aids effective delivery of aspects of the work. Ofsted has primary office locations in London, Birmingham, Bristol, Nottingham and Manchester.
Working arrangements
The supplier will be expected to work off-site using a mixture of their own devices or, where business and security reasons require, Ofsted-issued equipment (Microsoft Surface Pro), accounts and VPN.

Use of Supplier provided devices is contingent on these adhering to Ofsted security policies and being agreed in work packages.

Ofsted will provide appropriate digital contacts and technical resources to allow the supplier to work with our internal teams and other suppliers during the course of the work package.
Security clearance
The Supplier will ensure all staff are BPSS checked.

All work shall be conducted within the United Kingdom. No offshoring of data or international resource shall be permitted.

Additional information

Additional terms and conditions
DOS T&Cs and in addition:
All expenses must be pre-agreed between the parties and must comply with Ofsted's Travel and Subsistence Policy.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Proven track record of developing a product that is accessible
  • Experience of working with Government Design System (Design Kit) patterns
  • Experience of digital service and interaction design
  • Proven track record of agile, incremental software development that delivers value early and iteratively
  • Experience of leading investigative user research into problems and opportunities, gathering and analysing information and producing clear, compelling, evidence-based recommendations
  • Experience of application development using .netCore/node.js/JavaScript technologies and appropriate frameworks
  • Be proficient at developing and configuring resources with Microsoft Aure and cloud platforms
  • Experience of interfacing and developing with GraphQL based APIs
  • Proficient at the management of data, development of RESTful APIs and integration with systems with appropriate technical patterns
  • Experience of collaborating across teams and departments in pursuit of delivery
  • Experience of transferring ownership and knowledge to in-house teams
Nice-to-have skills and experience
  • Experience of working with a regulator or similar corporate body
  • Experience of working within a complex public policy and service environment

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
5
Proposal criteria
  • example delivery plan that you would put in place to deliver the service (15%)
  • how you propose to develop a product and integrations across the technologies used (15%)
  • approach and methodology for creating services that are accessible and compliant with relevant accessibility legislation (10%)
  • assuring service performance (KPIs) and collecting relevant service performance data (5%)
  • approach to account management (5%)
  • approach to code development and provision of flexible developer resources over a sprint plan (5%)
Cultural fit criteria
  • Please describe your approach to ensure that you will effectively transfer knowledge and experience (10%)
  • Ofsted has a diverse digital team. We support increasing gender diversity and understanding of and commitment to increasing diversity in the UK's technical and digital industry (5%)
  • how you will work as part of the core Ofsted digital team (5%)
Payment approach
Time and materials
Additional assessment methods
Case study
Evaluation weighting

Technical competence

50%

Cultural fit

20%

Price

30%

Questions asked by suppliers

1. Hi, I’m a little confused about the expectation. I see you have a maximum budget, but if I divide that by 2 years of working days (500) then it equates to only £900 per day for the WHOLE team. So I assume, that you are looking for an estimated price for the delivery of your first work package, in which case then where can I get more details in terms of the tech stack, API specs and expectations around DevOps etc? Thanks
Work on this contract will not be spread evenly throughout the possible maximum period of the work and so it is not reasonable to divide the possible maximum number of days by the total available budget. There may well be periods when no work is underway as well as periods when we would expect a substantial team to be at work. It is expected that the flow of work will be controlled through the commissioning of multiple work-packages under this contract. When we reach the second-stage of this supplier selection, we will be happy to share further technical details .
2. What elements of Discovery and Alpha phases including user research have been undertaken by OFSTED and if so will this information be available for the supplier, or do they need to be delivered by the chosen supplier?
Only a technical proof of concept undertaken. Certain capabilities are required as mentioned in user research that was conducted for other modules. E.g., our “Manage an Inspection” module is clear that contracted Ofsted Inspectors will need to be able to maintain their personal details and accept or reject specific offers of work. It is unlikely that this research will provide high confidence that we understand these users’ needs thoroughly and expect that additional user research will be required. Prototype created only touches on the simplest of functionality and elements of UX design are unlikely to be optimal.
3. Are you able to share the functional prototype already created? Or perhaps screenshots of the prototype?
The prototype itself is not available to share. The DOS Answer to questions field does not allow for file attachment and is limited to 100 words. However, we will be happy to share the PowerPoint at the next stage of procurement with the shortlisted suppliers.
4. Please can Ofsted confirm the stage of delivery that the service is currently at (e.g., end of Discovery, end of Alpha etc) and whether it will be subject to CDDO assessment?
The work is yet to begin in earnest and so should be considered pre-Discovery.
5. The opportunity mentions that users will need to ‘complete initial registration’. Does this refer to registering for an account to use the portal, or the process to first register as an Inspector?
This refers to registering for an account to use the portal. Other processes exist to handle expressions of interest, selection and onboarding of Ofsted Inspectors.
6. The opportunity mentions updating bank details. Please can Ofsted confirm what bank/payment information is envisaged to be processed and stored?
This capability is to allow payments to be made by Ofsted to Ofsted Inspectors for work completed. Therefore, sufficient bank details will need to be held to enable those payments to be made. These will be stored within Ofsted’s Common Data Platform and accessed by the Manage My Ofsted Account application via API. Data will include sort code, account number, account name and a payment reference.
7. The opportunity mentions integrating with various APIs provided by Ofsted’s Common Data Platform. Please can Ofsted confirm whether the relevant APIs are already in place, or will be being delivered in parallel with this services?
Some (but not all) of the APIs which will be used by the service are now in place, however they are not currently in live use by any service and so will clearly evolve during the course of this work. Our Data Foundations project is developing our Common Data Platform, which includes a suite of APIs for use by applications.
8. Please can Ofsted confirm the resources that it envisages providing to support delivery?
The precise nature and quantity of resource that Ofsted provides may depend on the range and cost of resources available through the selected supplier. At this stage, Ofsted envisages providing some Product Manager capacity, some Delivery Management capacity and some architecture oversight. We are expecting that other roles will be provided through this contract.
9. Is 450k the max. budget available during this 2 year period? As the other supplier has mentioned this does not seem sufficient for a project of this scope.
The maximum budget for this contract is £450k. We would hope to deliver a substantial portion of the work in far less than two years. We would not expect there to be a level amount of contract input over the maximum time-period.
10. With the technical proof of concept? What was being tested / proven out? Please confirm technologies being used/tested.
We set out with the following goals: Can we build a non-production application to demonstrate portal capability for external users; Can the app be built in Ofsted’s Azure Tenant; Can we authenticate a user against one of a number of auth methods; Can we retrieve data from Common Data Layer via APIs; Can a user undertake a simple transaction; Can we write changes back to the Common Data Layer; Can we demonstrate the use of test automation and deployment pipelines; Can we work at pace with a commercial partner to deliver iterations of a service. Answer yes in all cases.
11. Does the budget only over until private beta? Or does it include public beta and scaling?
Up to and including Private Beta
12. How many estimated users will need access to manage my ofsted account?
As a live, production service, there could be large numbers of users, although concurrent users and users at Private Beta would be much smaller. As indication of scale, Ofsted has c.2.5k currently active Ofsted Inspectors; c.87k currently active Regulated Providers; and c.27k non-Regulated providers in England.
13. Has there been a discovery or alpha gds assessment? If so, can the outcome be shared?
There has been no GDS assessment (the only work so far has been a very small technical proof of concept).
14. It is envisaged that this service will handle provision, update, and removal of permissions? Or will that be handled by active directory or relying party services integrated to this access service?
Permissions will be rule-based, based on available data from our Common Data Layer and authentication method. For example, if a person authenticates via Azure AD and their user details identifies with an Ofsted Inspector from our Common Data Layer, they will be able to update their own personal details. Similar rule-based permissions will eventually apply to other types of user.
15. does this service need to manage relationships between individual users and organisations?
The service will need to be able to identify the relationships between the person logging in and organisations. If the user authenticates using DfE Sign-in (as for users for state-funded schools), that service will provide details of which organisations they are authorised to act for. In the case of Regulated Providers, our Common Data Layer will hold details of roles held at providers, retrievable by API. Ofsted Inspectors act on their own behalf only
16. Hello, do we assume there is no current incumbent for this project.
There is no existing supplier for this work.
17. Please can you confirm the amount of time that the Product Manager will have available to this project?
As indicated in a previous answer, the precise nature and quantity of resource that Ofsted provides may depend on the range and cost of resources available through the selected supplier. That said, we do find that product management is often most effectively handled by our own staff and so are likely to prioritise that over other types of resource. As indication (and therefore subject to change), we would anticipate between 0.6 and 1.0 FTE Product Manager during the active periods of the project.
18. Are we able to provide multiple examples within a response to a question or just one example?
Digital Marketplace guidelines state “You should only provide one example for each essential requirement (unless the buyer specifies otherwise)”
You may provide up to two examples, if you wish, for each essential requirement if you believe it is necessary to adequately demonstrate your capability and experience.

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