This opportunity is closed for applications

The deadline was Wednesday 8 February 2017
National Offender Management Service (NOMS)

Product Manager for NOMS Digital Studio

0 Incomplete applications

13 Completed applications

12 SME, 1 large

Important dates

Wednesday 1 February 2017
Deadline for asking questions
Friday 3 February 2017 at 11:59pm GMT
Closing date for applications
Wednesday 8 February 2017 at 11:59pm GMT


Specialist role
Product manager
Summary of the work
We need senior Product Managers to join our growing team in Sheffield to lead multi-disciplinary, agile teams in delivering digital services that meet the needs of users - both prisoners and prison staff. With the overall objective of reducing violence in prisons and increasing rehabilitation.
Latest start date
Expected contract length
SOW001 dated to 30/06/2017. Subsequent SOWs 3 month durations, up to 24 months.
Yorkshire and the Humber
Organisation the work is for
National Offender Management Service (NOMS)
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
We're building a team of around seventy experts in Web Development, Design and User Research in Sheffield. This is a brilliant opportunity to be part of a growing team from its nascent stage and to play an active and continued role in the strategic development of the team and studio approaches. -Product core team of delivery manager, interaction designer, developers; plus user researcher, technical architect, content designer and other roles -Agile coach for the studio -Head of Delivery in Sheffield -Product Manager Community (this is role 3 of 8 in Sheffield), MOJ product management community (London based), cross-government product community
What the specialist will work on
Leadership of one or more multidisciplinary agile delivery teams to deliver excellent products and iterations, meet user needs, through ongoing success and continuous improvement. Supporting business and service improvement through the development of digital capability within the MoJ through active coaching of more junior team members. Conducting customer and product discovery to define an ecosystem, understand and redesign user journeys, develop user personas and to create a product vision based on those findings. Being actively involved with the wider organisation, and be the key interface between their team and stakeholders, especially the ability to engage with stakeholders unfamiliar with agile.

Work setup

Address where the work will take place
Greenfield Hse, 32 Scotland St, Sheffield, S3 7DQ (with some time in London)
Working arrangements
The role is Sheffield based, but there may be travel involved to other regions of the country including London. There is a £5000 limit on travel expenses: expenses will only be covered for meetings outside of Sheffield. Travel between Sheffield and the supplier’s location will not be covered.
Security clearance
Basic Clearance required (disclosure scotland)

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • •Strong understanding of the ways of working detailed in the Government Digital Service service manual (
  • •Experience as a product manager in the principles and application of agile methodologies such as Scrum, Kanban and Lean Startup.
  • •Strong visual and verbal communication skills, tailored to the needs of the audience.
  • •The ability to passionately pursue a vision and articulate it to a wide audience, from team members to Director General level
  • •Manage people dynamics effectively when working across departmental and other boundaries.
  • •The ability to evaluate and solve problems creatively and laterally when needed, using appropriate evidence and data over instinct wherever possible to inform product decisions.
  • •Experience working with user researchers to discover and understand the needs of users, and to gain a wider perspective of the landscape surrounding activities and policies.
  • •The ability to identify warning signs quickly and to provide decisive responses to emerging significant delivery challenges.
  • •Demonstrable experience in developing and communicating a coherent product roadmap and strategy.
  • •To be positive and resilient; strong empathy with the needs of users, stakeholders and colleagues
  • •Curiosity and the ability to learn new skills quickly; able and willing to challenge the status quo, and to encourage the team and stakeholders to challenge to you
  • •Facilitate collaborative and engaging sessions with staff from all levels of seniority.
  • •Can submit candidate CV to by Midday Wednesday 8th February
Nice-to-have skills and experience
  • •Having worked to drive through change and/or deliver transactional services in big, complex organisations like the public sector, banking, travel, IT or similar.
  • •An understanding of complex transactional services and re-engineering or redesigning legacy systems and services.
  • •A good appreciation for, and ideally practical experience of, service design, user research, UX, design, data and development principles, and how each contribute to the creation of successful products.
  • •Work experience with some recognised leading organisations in the digital world.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • •We challenge the status quo: we aim to understand the reason behind ‘the way things have always been done’ to see if there is a better way to do things
  • •We respect each other in our different opinions and are constructive in feedback
  • •We aren’t afraid of conflict: we surface tensions and conflict early, and address them promptly
  • •We believe empowered teams deliver the best products: those who are doing the work should and do have the greatest understanding of the work - so ask the team!
  • •We inspect and adapt regularly to continuously improve; learning from failure not blaming individuals
  • •Working product in the hands of users early and often
  • •Products degrade quickly, so we regularly iterate and improvement our products ongoing
  • •Collocating the people, skills and knowledge you need is the best way to deliver
  • •Measure progress by what value you deliver
  • •Keep focus on quality, making sure the whole team is aware of any debt taken on
  • •Keep it simple and do less, whether that for features in the product or the way you are delivering
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can you confirm budget range?
It is not mandatory for us to publish our budget range, and we do not wish to do so. The hope is that candidates will be put forward at rates that truly reflect their technical experience and attitude, not at rates that are put forward in response to a figure published by us. We haven't had any issues with this approach with previous roles - we've found candidates with lower rates than we expected, as well as some above our original budget that are worth a little extra spend. We hope this doesn't prevent any possible applications. Thanks!