Awarded to Netsource Limited

Start date: Monday 5 June 2017
Value: £420
Company size: SME
Her Majesty's Passport Office

New Passport Guidance Content Designer

0 Incomplete applications

19 Completed applications

17 SME, 2 large

Important dates

Tuesday 31 January 2017
Deadline for asking questions
Tuesday 7 February 2017 at 11:59pm GMT
Closing date for applications
Tuesday 14 February 2017 at 11:59pm GMT


Specialist role
Content designer
Summary of the work
A small team is being put together in HMPO to redesign and transform our internal policy and guidance. We are procuring a new content management tool to house the guidance and will employ the Pair Writing technique to deliver new products. We need content designers to support in-house, expert staff.
Latest start date
Expected contract length
3 Months
Organisation the work is for
Her Majesty's Passport Office
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
You'll be working with the project manager, other content designers and subject experts from policy, operations, Customer assurance and Counter Fraud.
What the specialist will work on
Provide content design expertise for Pair Writing project to transform internal staff guidance. Working with subject experts, systematically working through all passport policy, guidance and procedures to produce new, clear material for new guidance management tool.

Work setup

Address where the work will take place
The job holder will be based in London, but must be prepared to travel around the country - Peterborough, Durham, Liverpool and Glasgow to take part in Pair Writing workshops. Expenses will be met.
Working arrangements
Available 5 days a week for drafting workshops and meetings. Home to office (London - 2 Marsham Street) travel will not be met, but travel to other work locations and overnight accommodation and subistence will be met in accordance with Home Office rules/limits for civil service staff.
Security clearance
Must have at least CT clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience in designing complex content in a clear and succinct way
  • Be able to work at high intensity in a team, collaborative environment
  • Be open to challenge in a positive, friendly but frank way
  • Be transparent and willing to challenge the status quo by sharing knowledge and experience
Nice-to-have skills and experience
  • Have experience working with Government Departments, preferably HMPO
  • Have experience of content management tools
  • Have experience of Pair Writing

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Be able to form positive work relationships quickly, working in a small team
  • Be transparent and collaborative in all aspects of their work
  • Be able to challenge and open to challenge in a positive but frank way to deliver the best product
  • Take responsibility for their work and make a positive contribution to driving the work forward.
  • Share knowledge and experience with team members
  • Be flexible in both how and where the team works
Assessment methods
Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can the candidate obtain CTC clearance or do they need to already have it?
The supplier can obtain CTC clearance if they are selected. They do not necessarily have to already have it.
2. Do you require a CV at this stage and if so do you have the email address these need to be sent to?
A CV may be requested if you are selected and full details for where you are to send this will be provided.
3. Could you be flexible on the start date as our specialists wouldn't be able to start until 3rd April?
Yes, potentially. Certainly worth putting in a bid if you are interested.
4. Is there any scope for a content designer or team of content designers to work remotely for HMPO? We deliver this service remotely (with lots of face to face time and attending workshops etc). Paired Writing just makes it even easier to collaborate.
Potentially. It depends on where your team is based and so where HMPO staff would need to travel to. Or indeed, if your staff work remotely in different locations. Worth putting in a bid for us to consider.
5. Are you open to accepting applications from people who are only available to work 4 days a week?
Yes, we can be flexible on number of days available each week.
6. Can you clarify which content management tool you have chosen please. Thanks.
Thank you for your question. At this stage the content management tool has not been selected – although we are considering Liferay. We believe we can begin the process of improving our existing guidance on the understanding that it may need to be “modified” to fit the tool finally selected.
7. The specification says content designers must be "available 5 days a week". Is it therefore likely that you would, in practice, require some content designers for fewer days per week? (Alternatively, will there will be some intense periods – e.g. initially – but this would not run throughout the project?)
Applications from suppliers not available for the full five days a week will be considered, but they must be available for at least 3 days.
8. What is the rate for this role?
The day rate will be part of your evaluation criteria.
9. What is the rate for this role?

The day rate will be part of the evaluation criteria.