Department for Business Energy & Industrial Strategy – Net Zero Buildings & Industry - Domestic

DDaT – BEIS – HER GOV.UK Enhancement Alpha/ Beta copy

15 Incomplete applications

12 SME, 3 large

8 Completed applications

7 SME, 1 large

Important dates

Tuesday 2 August 2022
Deadline for asking questions
Tuesday 9 August 2022 at 11:59pm GMT
Closing date for applications
Tuesday 16 August 2022 at 11:59pm GMT


Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Alpha – conduct multiple phases of user testing to feed into design and development of the high-fi eligibility checker prototype and scheme referral system

Beta – Build upon prototypes from Alpha through continual user testing and design improvements to have ready-to-launch services that meet project objetives
Latest start date
Sunday 30 October 2022
Expected contract length
18-22 weeks
No specific location, for example they can work remotely
Organisation the work is for
Department for Business Energy & Industrial Strategy – Net Zero Buildings & Industry - Domestic
Budget range
£250k to £575k (includes internal and external costs)

About the work

Why the work is being done
In July 2022 the Government launched an online energy advice tool ( which was the first step to transition the existing Simple Energy Advice website ( to GOV.UK.

This GOV.UK site offers tailored recommendations to consumers on how to improve the energy performance of their home so they can make informed choices on how to cut their energy consumption as well as making their home greener. This is the first step to provide homeowners households with trusted and impartial information on how to improve the energy performance of their property.

We have made a series of public commitments (inc. Net Zero Strategy, British Energy Security Strategy) to create a government-led home energy advice journey, help households to improve the energy performance of their homes, and move towards net zero. Over the coming months and years, we intend to enhance the website with additional functionality to improve the customer experience.
Problem to be solved
To provide additional functionality which integrates with online customer journey and provides consumers with information and choice on Government funding schemes for retrofit.

There are currently several live Government schemes with different eligibility criteria and scheme administrators. Consumers need to proceed through one single eligibility checker that covers multiple schemes and be referred to a scheme that is suitable for them.

This tool will increase consumer awareness, provide them choice and increase trust in delivery partners working on behalf of Government. A Discovery is being conducted to identify the user need and initial findings will be shared in due course.

Outcome of Alpha – a prototype for each service that has been tested and meets user needs and is adequately substantial to move to Beta

Outcome of Beta –ready-to-launch, cost-effective service(s) that meet all Service Standards and BEIS approvals.

Additional background/requirements can be provided by Requests should be submitted prior to questions/clarifications closing to ensure suppliers can ask any related questions.
Who the users are and what they need to do
Homeowner: needs a tailored recommendation on available finance to support them to improve the energy performance of their home (owner occupier) or tenant (landlord). They need to understand which financing options they are eligible for and be referred to the relevant scheme administrator/administrators.

Policy officials: needs access to effective MI and reporting to inform policy development and website enhancements.

Scheme administrators (eg. local authorities, energy supply companies): They need to receive details about eligible and interested consumers, relevant to their scheme.
Early market engagement
Any work that’s already been done
The online energy advice tool (

A Discovery is being delivered that will identify the user need for the service. Objectives:

1. Understand user needs for home energy retrofit finance eligibility checker and referral mechanism
2. Understand current landscape of financial schemes to support home retrofit work, eligibility criteria for each scheme+ measures supported
3. Understand where in the GOV.UK user journey the eligibility checker fits and how it links to the new GOV.UK tool
4. Understanding how referral mechanism allows energy suppliers to contact eligible customers

Previous outputs/backlogs/etc will be given to shortlisted suppliers.
Existing team
The supplier will predominantly be working with the Net Zero Buildings & Industry - Domestic team in BEIS, eg:
- Product Owner (CAI Digital Lead)
- Service Owner (CAI Team Lead)
Current phase

Work setup

Address where the work will take place
With the team hybrid working , it is expected the supplier will do the same. This means , if the need arises, the supplier’s team would need to travel to the BEIS 1 Victoria Street HQ in London for meeting(s)/workshop(s).
Working arrangements
The supplier’s staff will be expected to be available during the typical working hours of the policy team (Monday to Friday 9am-5pm) in order to maximise knowledge transfer.

We require the supplier to hold agile ceremonies as well as weekly update/‘show and tell’ sessions for BEIS stakeholders, which will take place over MS Teams.

Other potential tools tbc.
Security clearance
All individuals must have BPSS as a minimum.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate experience of identifying users who require assisted digital services, including vulnerable consumers, and their respective needs and usage patterns.
  • Demonstrate experience of ensuring prototype services cater to user needs.
  • Demonstrate experience of building easy-to-use consumer-facing web-based applications.
  • Have a proven track record of delivering complex software projects in the UK government sector in line with the GDS and GOV.UK Standards.
  • Demonstrate experience of rapidly developing and iterating prototypes based on user testing, findings from discovery and policy context, including assisted digital.
  • Demonstrate experience of communicating complex issues using clear and concise language in both written and verbal ways to a variety of audiences and expertise levels.
  • Demonstrate experience of delivering projects using agile project management methodologies.
  • Demonstrate experience of conducting and documenting user research and using findings to iterate project work and software development.
Nice-to-have skills and experience
  • Demonstrate knowledge of the issues surrounding domestic energy efficiency, particularly in respect of consumer advice and consumer energy usage.
  • Detail familiarity with the principles of behavioural insight and behavioural change. Experience of applying these principles to consumer-facing services, particularly online.
  • Demonstrate experience of working across multiple government departments, including data-sharing protocol.
  • Detail, with an example, experience of researching, designing or building digital services in the energy or net zero space.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Describe the approach and methodology you will apply to Alpha, including how priorities will be determined and emerging findings presented
  • Describe how the approach will achieve the objectives and intended outcomes
  • Describe how the structure of the team and how their technical skills and experience will be used to deliver the need, including estimated resource dedicated to the project
  • Please provide a project plan with proposed timelines which clearly details areas for mobilisation and delivery and action points around these
  • Identify the risks and dependencies you associate with the project and how you would provide mitigation actions to manage them
  • Please provide details as to how the requirement will provide value for money, including how you will take previous learning to deliver better value for this project
Cultural fit criteria
  • Detail how you will proactively engage with stakeholders to progress the project and communicate in an appropriate manner to the audience
  • Detail how you will ensure you work in a way that is that is open, honest and constructive
  • Detail how you will work successfully with the team collaboratively considering it is a multidisciplinary agile team
  • Detail how your team will work in a user driven approach, using research and evidence to challenge underlying assumptions/present findings in a way decision makers can easily digest
  • Detail how your team will respond to change throughout the project.
  • Detail your plan for taking ownership of the requirement.
Payment approach
Capped time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Could you please provide info on what tech stack is expected to use?
The current live service is built on an ASP.NET Core MVC website that makes use of a variety of external services and stores state in a PostgreSQL database. Any additional technologies required by new functionality should be selected based on evidence that they are the right tools for the required purpose – please see standard 11 in the Service Standard for further information (
2. Please could you disclose the name of the incumbent supplier that conducted the discovery?
The incumbent is a supplier called Softwire
3. Could you confirm who is completing the Discovery please?
Softwire completed Discovery
4. Please can you clarify if Stage 1 scores will be carried over and used in the evaluation at Stage 2?
Stage 2 is evaluated independently of Stage 1
5. Please can you provide a full timeline for the procurement including the dates you intend to shortlist, when you will invite suppliers to respond to Stage 2, when you intend to award etc.?
"Dates are indicative and subject to change, but currently:
Stage 1 shortlisting by 26th Aug
Proposals due 9th Sep
Proposals evaluated by 16th Sep
Presentations 19/20th Sep
Select by end of Sep.
6. Regarding the second “Nice to Have” question, ‘Detail familiarity with the principles of behavioural insight and behavioural change. Experience of applying these principles to consumer-facing services, particularly online’, please can you confirm if this was intended to be 2 separate questions or if suppliers are expected to answer both parts in 100 words?
This is 1 question and as such the 100 word limit applies
7. What is meant by external costs? Is that meant to cover hosting, licensing etc?
External costs means 3rd party (supplier) costs. The scope is solely website creation and excludes support/maintenance.
8. What technologies are currently being used or that the eligibility checker would need to be compatible with?
See question and answer above regarding the tech stack
9. What type of resource do you think you will need and what level of experience do you think they will require to deliver this project?
BEIS are expecting suppliers to use their expertise and experience to propose a team which has the optimal mix of roles and seniority to deliver the project in a cost-effective and efficient way. BEIS expect a delivery plan with milestones to be provided which includes details on resource allocation at the various stages of the project. Some of the typical roles BEIS have seen in similar projects include:
Delivery Manager, Product Manager, User Researcher, Prototype Developer, Service Designer, Interaction Designer, Content Designers, Developers, Technical Architect, Data Architect."

The deadline for asking questions about this opportunity was Tuesday 9 August 2022.