This opportunity is closed for applications

The deadline was Tuesday 2 August 2022
Ministry of Justice Digital & Technology Team

Resettlement Passport

3 Incomplete applications

2 SME, 1 large

46 Completed applications

24 SME, 22 large

Important dates

Published
Tuesday 19 July 2022
Deadline for asking questions
Tuesday 26 July 2022 at 11:59pm GMT
Closing date for applications
Tuesday 2 August 2022 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Resettlement Passport
Latest start date
Saturday 1 October 2022
Expected contract length
Up to 24 months
Location
Yorkshire and the Humber
Organisation the work is for
Ministry of Justice Digital & Technology Team
Budget range
£4 to £6 million

About the work

Why the work is being done
"The Resettlement Passport forms a core part of the digital work funded by The Reducing Reoffending Programme to support greater rehabilitation.
The Prisons Strategy White Paper includes a commitment to introduce a Resettlement Passport to bring together key information and services to support prison leavers to address their drivers of repeat offending and ensure smooth transition into the community. The RP will aim to increase sustainable employment and improve continuity of care on and housing outcomes.
This work will help deliver MOJ’s vision to replace prison legacy systems with simpler, clearer, faster digital services by 2024 and ensure increasingly high quality data.
Problem to be solved
Accessing and sharing information about those in prison and on release can be challenging. We are seeking to improve this in order to improve prisoner reoffending and resettlement outcomes. Enabling timely access to prisoner information and evidence of progress will help staff support prisoners on their rehabilitative journey, and empower prisoners to better engage with services on release.
Multiple players and appointments in this space can make the resettlement journey overwhelming and difficult for prison leavers to navigate.
Who the users are and what they need to do
Prisoners:
Often rely on staff and getting information from multiple people can be overwhelming causing key details and engagement points to be missed.
Prisoner facing staff:
No integrated mechanism to build a picture of prisoners or their resettlement process. This makes it hard to support their resettlement or provide information and documents the offender will need after release.
Management staff:
Limited ability to understand positive/negative impact of interventions undertaken in prison or information and services that prison leavers need.
Community Stakeholders (employers, landlords, medical practitioners)
Have no picture of a prisoner or their documents when deciding whether to offer them a job or somewhere to live.
Early market engagement
Any work that’s already been done
This work is currently being scoped out by the policy team to understand the operational requirements and user needs.
Existing team
The supplier will be working with MoJ stakeholders across the prison and probation organisation. The Reducing Reoffending service area has a service owner, senior product manager and senior service designer who will support the managed service to ensure that it is meeting the strategic goals along with the 3 other teams of the service area. In addition, subject matter experts and a policy lead will be available to work with the team, but all other delivery roles are expected to be resourced by the managed service provider.
There will be an MOJ Product manager who will act as dedicated SME
Current phase
Not started

Work setup

Address where the work will take place
Sheffield and London
Working arrangements
There will be a requirement for visits and interviews to prisons, regional offices and teams in London headquarters. There may also be a requirement to travel for meetings in Sheffield or London. Outside of these visits and any meetings, there is no requirement to be office-based and individuals can work from home.
Security clearance
A minimum of Baseline Personnel Security Standard (BPSS) standard is required. Where access to live production data is necessary, Security Clearance (SC) will also be required.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Proven track record of design, development, and delivery of digital services to, and/or on behalf of, Government Agencies to the government digital service standard
  • Experience of leading investigative research into problems & opportunities, gathering & analysing information and producing clear, compelling, evidence-based recommendations on behalf of hard to reach groups and in challenging environments.
  • In-depth understanding of collaboratively delivering rapid/ iterative prototyping (low to high fidelity) using design systems and approaches.
  • Experience of digital service and interaction design and agile, incremental software development that delivers value early and iteratively
  • Proven experience & expertise of collaborating across teams and departments and transferring ownership and knowledge to in-house teams
Nice-to-have skills and experience
  • Experience within the probation and prison environment
  • Experience of working within a complex public policy and service environment
  • Working within a government programme that requires close working with other civil service teams and managed services
  • Knowledge of current & emerging reporting technology & techniques
  • Experience of working within a complex public policy and service environment dealing with hard to reach groups of users

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
3
Proposal criteria
  • A recent case study of a similar project that explains your approach and methodology and how it can ensure successful delivery(20%).
  • Provide examples of how you have used innovative techniques to investigate and solve problems and how you have identified and delivered value early and iteratively(10%)
  • Provide an example team structure including skills, experience, responsibilities and the relevance of individuals. Explain how you will ensure the team delivers their responsibilities throughout this approach. (10%)
  • Provide a project plan for what your team would deliver during the timescales, how would you split the time between the project phases - e.g. discovery, alpha, beta etc (5%)
  • Demonstrate how you will deliver value for money throughout this project (10%)
  • Demonstrate how you would ensure an effective hand over to the in-house team. (5%)
Cultural fit criteria
  • Work collaboratively with HMPPS Digital and staff in probation and prisons including stakeholders with varying understanding of agile methodologies (10%))
  • Considers the needs of all users of varying backgrounds and abilities (10%)
  • Is innovative and forward thinking, shares knowledge, experience and honest feedback with clients and takes responsibility for the quality of their work (5%)
  • Able to demonstrate the value of their approach and understands the value of data and analytics (5%)
  • Has diverse representation in their workforce (5%)
  • Encourages new entrees to digital professions and upskills and develops their workforce) (5%)
Payment approach
Fixed price
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

1. With regard to the Nice To Have question “Experience with the probation and prison environment”, would the authority consider experience in the Enforcement area of other central government departments outside of probation and prison? And would this experience be considered relevant?
This is nice to have experience so if you regard your experience of other government departments as applicable to the prison and probation context then then this would be regarded as relevant.
2. Is there an incumbent supplier? If so, could the authority please confirm who?
There is no incumbent supplier.
3. What's the time line for the procurement process
Due to individual holiday commitments with key members of the evaluation panel, we expect a delay between concluding the outcome for stage 1 and commencing stage 2 of this exercise.
4. Proposal and Cultural criteria do not sum up to 100%
Apologies this was an error - Please see appropriate Proposal bullet point weightings:
•20%
•10%
•10%
•5%
•5%
•5%
Cultural fit bullet point weightings:
•5%
•5%
•2.5%
•2.5%
•5%
•5%
5. Are the stage 1 scores for stage 2 qualification only or will the scores from Stage 1 be included in the final scoring?
Yes the stage 1 score are for stage 2 qualification only.
6. With regards to the question ‘Knowledge of current & emerging reporting technology & techniques’ – Is there a particular technology that the Authority uses or would make an answer more relevant?
We currently use several different technologies to display reports, depending on the type of report and the age of the system. Suppliers would benefit from experience in using AWS technologies such as RedShift and QuickSight but also producing simple reports from a relational database such as Postgres via a web front end in NodeJS
7. can you confirm whether subcontractor references and experience are permitted at this stage?
At stage 1 we are seeking evidence to demonstrate the competencies listed so subcontractor references are not required unless they are part of the evidence. At stage 2, short listed suppliers will be asked to provide more information on the skills and experience of those who the supplier is intending to work on the team.
8. The location is stated as ‘Yorkshire and the Humber’, but the brief says work will be carried out in London and Sheffield. Please can you confirm where the key stakeholders (e.g. product owner, users) and other MoJ teams we need to interact with are located? What will the split of work between London and Sheffield be?
"MOJ teams are based in both London and Sheffield but we are currently continuing to do much of our work remotely.
Users will be national as the project could involve prisoners any prison within England and Wales. "
9. Please can you clarify the meaning of “hard to reach groups of users” in the context of the last question within the Nice to Have section?
The project will involve working directly with prisoners so we are keen to work with a partner that has experience of finding ways to engage users who may be reluctant to engage or are challenging to get access to.
10. Please can you confirm if MoJ would be willing to sponsor SC clearance?
Yes, if SC clearance is required we will support a supplier in achieving this.
11. Does the Authority have any technology preference for “current & emerging reporting technology & techniques”?
We currently use several different technologies to display reports, depending on the type of report and the age of the system. Suppliers would benefit from experience in using AWS technologies such as RedShift and QuickSight but also producing simple reports from a relational database such as Postgres via a web front end in NodeJS.
12. Please can you confirm that the pricing mechanism which will be used for this contract is definitely fixed price or is there scope for the work to be carried out using Time & Materials?
Following a review of the payment approach and clarification questions received. The payment approach will be capped T & M, however do bear in mind this is intended to be used as a primary means to assess the pricing proposals. At individual SoW level the terms do allow varying the pricing mechanism.
13. You have indicated that this work is just being scoped out by the policy team to understand the operational requirements and user needs, but you have chosen Fixed Price as the payment approach, can you please advise why fixed price and what services are required for that fixed price?
Following a review of the payment approach and clarification questions received. The payment approach will be capped T & M, however do bear in mind this is intended to be used as a primary means to assess the pricing proposals. At individual SoW level the terms do allow varying the pricing mechanism.
14. There are two questions in the “Nice-to-have skills” which are very similar, is this intentional, if so could you clarify what you are specifically looking for in each please? 1. Experience of working within a complex public policy and service environment. 2. Experience of working within a complex public policy and service environment dealing with hard to reach groups of users
The first (1) is to understand if you have worked in a comparable context to prisons and probation. The second (2) is to elicit if you have conducted direct user research amongst difficult to engage and/or access end users.
15. Can you please advise on the relevancy of the ‘Nice to Have’ question – ‘Knowledge of current & emerging reporting technology & techniques’ in the context of this opportunity
"All the work we are doing has data as a key consideration. This data will have multiple potential uses and an awareness of how that data can be brought to life for a variety of user groups will be key to the success of this project.
We currently use several different technologies to display reports, depending on the type of report and the age of the system. Suppliers would benefit from experience in using AWS technologies such as RedShift and QuickSight but also producing simple reports from a relational database such as Postgres via a web front end in NodeJS"
16. It says the phase is “not started”. Is it correct to assume that the winning supplier will need to take this from Discovery all the way through to Public BETA?
There will be a phase of discovery, research, analysis and ideation to take the work done by policy and then move through the phases to developing and deploying live software as a public beta.
17. Please clarify if more than one example is required for the question ‘Proven track record of design, development, and delivery of digital services to, and/or on behalf of, Government Agencies’?
Please use your discretion and use what you think most vividly illustrates your experience.
18. Please can you share your anticipated timetable from application closing date on 2nd August for the following stages and contract completion ready to start work for 1st October? In particular, when do you expect stage 2 to be launched for proposals and when do you anticipate presentations will take place?
We are working to the following indicative timeline:
Notify short-listed suppliers for stage 2 and provide additional briefing – WC 08.08.22
Proposal Submission deadline – 30.08.22
Stage 2 Presentations – 02.09.22
Stage 2 Evaluation period – 03.09.22 to 19.10.22
Award Notification – WC 26.09.22
19. Where SC clearance is required, are you able to facilitate this for suppliers? This would help suppliers who do not have List X status to bid for this opportunity on a level playing field.
If SC clearance is required we will support a supplier in achieving this.
20. For question “Experience of leading investigative research into problems & opportunities, gathering & analysing information and producing clear, compelling, evidence-based recommendations on behalf of hard to reach groups and in challenging environments”, please can you elaborate on what you mean by “investigative”?
Taking assumptions and validating/disproving them with robust evidence.
21. For question “Proven experience & expertise of collaborating across teams and departments and transferring ownership and knowledge to in-house teams”, please could you clarify what is meant by “departments”? Do you mean departments within your organisation rather than other Government Departments (e.g. DWP, Home Office).
The intention was to understand your experience and expertise in working within an organisation. If you have an example that includes cross government working please feel free to use it.
22. For question “Proven track record of design, development, and delivery of digital services to, and/or on behalf of, Government Agencies to the government digital service standard”, are you specifically seeking an example of experience with Executive Agencies or are Government Departments also acceptable?
Any example delivered within Government would be fine.
23. What additional information will be provided at the next stage to enable suppliers to quote on the requested fixed price basis?
There is a detailed brief that will be shared with shortlisted suppliers, note that the payment approach will now be a capped T&M.
24. Are you content for supplier to cite private sector examples if they are relevant to the question?
Yes
25. Are you content for suppliers to include multiple examples to demonstrate breadth of experience, or do you require one example per question?
Please use your discretion and use what you think most vividly illustrates your experience.
26. In regards to the question below, are you looking for multiple examples, or one more detailed example?
Please use your discretion and use what you think most vividly illustrates your experience
27. Regarding providing evidence of the Knowledge of current & emerging reporting technology & techniques, would it be acceptable to provide a range of examples, as most customer examples focus on one specific technology.
Yes.
28. Regarding the reporting requirement, what type of data do you envisage would be subject of reporting?
Given the focus of this work on resettlement we would expect there to be a need to track offender progress and be able to evidence the impact of the Resettlement Passport on outcomes - and for this information to be available to a wide variety of users and stakeholders.
29. Do you use any particular reporting technologies currently?
We currently use several different technologies to display reports, depending on the type of report and the age of the system. Suppliers would benefit from experience in using AWS technologies such as RedShift and QuickSight but also producing simple reports from a relational database such as Postgres via a web front end in NodeJS.
30. In relation to the question below, are you referring to ‘Departments’ as internal departments within a singular organisation or collaborating with multiple, external government departments? 'Proven experience & expertise of collaborating across teams and departments and transferring ownership and knowledge to in-house teams’
The intention was to understand your experience and expertise in working within an organisation. If you have an example that includes cross government working please feel free to use it.
31. Can you please provide an anticipated timeline for this procurement that includes dates for: 1) Shortlisting Notification for Stage 2 2) Submission Deadline for Stage 2 3) Presentation 4) Evaluation period 5) Award Notification
We are working to the following indicative timeline:
Notify short-listed suppliers for stage 2 and provide additional briefing – WC 08.08.22
Proposal Submission deadline – 30.08.22
Stage 2 Presentations – 02.09.22
Stage 2 Evaluation period – 03.09.22 to 19.10.22
Award Notification – WC 26.09.22
32. Who from your team will be scoring applications for this opportunity and what positions do they hold?
It would not be appropriate to share names but the likely roles are Service Owner, Senior Product Manager and Senior Service Designer.
33. Please can you clarify how the “additional” Stage 2 presentation and case study will be evaluated (given the remaining elements of the response sum to 100%) as this implies that the case study within this section is separate to the one listed in point 1 of the Proposal Criteria?
The additional assessment field is used plainly to flag the case study within the proposal criteria and that also there will be a presentation stage at stage 2 for the shortlist. - Please note the presentation will not be scored.
34. Do you use any particular reporting technologies currently?
We currently use several different technologies to display reports, depending on the type of report and the age of the system. Suppliers would benefit from experience in using AWS technologies such as RedShift and QuickSight but also producing simple reports from a relational database such as Postgres via a web front end in NodeJS