Awarded to Deltascheme

Start date: Monday 20 June 2022
Value: £197,300
Company size: SME
Competition and Markets Authority

PROC 406-2022, CMA Funerals Order and SAU Public Authority Webform Development Programme

8 Incomplete applications

7 SME, 1 large

4 Completed applications

3 SME, 1 large

Important dates

Friday 6 May 2022
Deadline for asking questions
Friday 13 May 2022 at 11:59pm GMT
Closing date for applications
Friday 20 May 2022 at 11:59pm GMT


Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
1.1 Summary of the work
The Competition and Markets Authority (CMA) is looking to engage a Supplier to perform development and testing activities.
The selected Supplier will be expected to provide user centred design and development resources to deliver several deliverables on the CMA project pipeline.
Latest start date
Monday 20 June 2022
Expected contract length
18 months with an option to extend for further 4 months
Organisation the work is for
Competition and Markets Authority
Budget range
Overall budget range is £200k to £243k

About the work

Why the work is being done
Funeral Order Notice
The CMA are seeking to enhance the Funeral Market Investigation Order submission process with Funeral Directors and Crematoria Operators when providing their compliance information.

SAU Public Authority Portal
Following EU Exit a new function called the Subsidy Advice Unit (SAU) has been set up within the CMA.
The primary role for the SAU is to provide advice to UK Government departments and the Devolved Administrations (public authorities) with regards to subsidies and subsidy schemes that are referred to the SAU for assessment
Problem to be solved
Funerals project:

Under the Funerals Market Investigation Order, Funeral Directors (FDs) and Crematoria Operators (COs) are:
1. Required to send annual compliance reports to the CMA on an annual basis
2. Required to provide the number of funerals/ cremations they have arranged and the revenue they have gained every 6 months.

The CMA are looking to deliver an automated service that would provide FDs and COs a webform to submit their compliance information and enable greater compliance with the Order.

SAU project:

To enable the Subsidy Advice Unit to perform its role within the CMA there is a requirement to develop an online portal to facilitate interaction between public authorities and the SAU. This requires a Public Authority Portal hosted on GOV.UK to allow secure two-way communications with Public Authorities and a database to store information submitted. The minimum viable product (MVP) will need to be developed, tested and implemented by early October 2022 (a date set by parliament legislation).
Who the users are and what they need to do
The main users of Funeral Order Notice are:
• The enquirer/member of the public
• Funeral Directors / Crematorium Operators
• CMA Internal Team
• CMA Remedies Team
The main users of the SAU public authority portal will be UK government departments and the Devolved Administrations to:
• submit details of subsidies and subsidy schemes to obtain advice from the SAU
• respond to SAU requests for further information
• view reports on the subsidy following assessment by the SAU
SAU staff will need to:
• receive and review submissions
• request for further information
• publish reports on the subsidy within regulatory deadlines
Early market engagement
Any work that’s already been done
Funeral Order Notice
• Conducted workshops with internal users (Frontline Delivery Teams) to help us understand the business needs
• Carried out initial user research with Funeral Directors and Crematoria Operators.

SAU public authority portal
The SAU public authority portal is similar to the Online State Aid System (OSAS) developed in 2019, which also had an online portal that could be accessed by UK Granting Authorities.
During the Discovery phase the CMA has:
• Worked with one of its incumbent suppliers who worked on the original OSAS development to produce a high-level design.
Existing team
For both projects, the Supplier will be working with a team that currently consists of:
Senior Responsible Owner, Senior Technical Lead, Project Board, Project Delievery Lead, Product owner, Technical Lead, Application/Technical Analyst, Project Manger, Business Analyst, Design Lead/User Research Lead, GDPR /Security Lead and Content Designer, Data Aspects and Stregic Support.
Current phase

Work setup

Address where the work will take place
The CMA operates in a hybrid model with staff working at least two days a week from the CMA’s offices at The Cabot, 25 Cabot Square, London, E14 4QZ with all meetings taking place via Microsoft Teams. Any supplier resources must also be able to work remotely.
Working arrangements
Client-side delivery and engagement with the Supplier will be provided by the CMA Project Manager who will provide the Supplier interface to key stakeholders within the CMA, SAU, BEIS and GDS.
Security clearance
BPSS check completed by contract start date.

Additional information

Additional terms and conditions
All expenses must be pre-agreed and must comply with the CMA Travel and Subsistence Policy.
All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website
* The 3 Shortlisted Suppliers will be required to complete a GDPR/Data handling questionnaire prior to the 2nd phase of evaluation, as part of their proposal. This will be provided at notification stage.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable and recent (within the last 2 years) experience of building services to meet the Government’s Service Standard (GDS) (5%)
  • Demonstrable and recent (within the last 2 years) experience of delivering digital solutions that meet Level AA of Web Content Accessibility Guidelines (WCAG) 2.1 (5%)
  • Demonstrable and recent (within the last 2 years) experience of designing services that meet both user needs and business objectives (5%)
  • Demonstrable and recent (within the last 2 years) experience of applying relevant user-centred design methodologies across all phases of development (5%)
  • Producing both end user manual and technical configuration documentation to support business continuity (5%)
  • Provide Examples of delivering bespoke HTML forms using Ruby on Rails, docker containers, SQL, .NET, C#, visual studio, Azure, SharePoint online, Microsoft Dynamics 365, Nintex, and Power Apps (5%)
  • Examples where supplier has provided development resources that have worked with UX & Test (10%)
  • Give examples where the Supplier has worked on projects simultaneously using agile methodologies to successfully deliver different outputs (5%)
  • Provide examples where the Supplier has provided development resources that have integrated with the client’s project team (5%)
  • The authority advises it will not be able to take forward Suppliers falling within the scope of IR35 for these services.
  • Potential Provider is required to assist the Authority in determining their Employment Status for Tax in accordance with the HMRC IR35 regulation.
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Understanding of the requirement – Please provide examples showing your understanding of the goals and deliverables required (20%)
  • Approach and methodology – Please provide examples that demonstrate a strong understanding of agile and core principles and how these were applied to successfully deliver development projects (5%)
  • Understanding of CMA technologies, how supplier will ensure that the solution will be developed in-line with current CMA technology stack outlined in Annex B reusing existing technologies where appropriate (20%)
  • All shortlisted suppliers will be asked to provide a written proposal
Cultural fit criteria
Have a culture of sharing and learning (5%)
Payment approach
Capped time and materials
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. You’ve set a budget up to £243k over 19 months. That’s equivalent to one person at circa £750 per day. So is the budget correct?
The budget is correct, but this is not necessarily for one person continuously over that period. There may be times where we need to have two people working on this i.e. one for SAU and one for Funerals working in parallel. For SAU we have planned for one developer full time from start June through to the end of December and 50% during January 2023 at a total of 165 days. For Funerals we have planned for one developer to start full time from June 2022 to May 2022 for 84 days.
2. We understand you have worked with an incumbent for the SAU project – will this incumbent be eligible /be bidding for this opportunity? Is there any incumbent for the Funeral Order project or did you carry the initial work internally?
We used an incumbent supplier to do the initial High Level Design (HLD) work for the SAU project during the Discovery phase given the similarities to two other projects that have previously been completed for the CMA and their knowledge of the technology stack. That supplier will be eligible to bid for this opportunity but the HLD work is a discrete piece of work and does not influence our decision on which supplier to move forward with. This same supplier also developed the initial High Level Design document for the Funerals Project.
3. One of the Stage2 questions mentions Annex B – could you please provide such Annex or confirm the CMA technology stack?
This is a two stage process, suppliers at this stage must provide a response to the Essential skills and experience requirements. After the evaluation at this stage the three suppliers which are taken forward will receive Annex B.
4. Can you confirm the budget is up to £243k for a duration of up to 22 months?
As per question 1.
5. Correction to Answer 1.
For Funerals we have planned for one developer to start full time from June 2022 to May 2023 for 84 days.
6. can you confirm who the incumbent is who did the HLD please?
The identity of the supplier who produced the HLD does not have a material effect on the work that is being requested. The HLD will be made available to the successful bidder and we expect that the document will need to be updated with the selected supplier’s inputs once further technical discussions have taken place.