Awarded to Axis12 Limited

Start date: Monday 11 July 2022
Value: £500,625
Company size: SME
Advisory, Conciliation and Arbitration Service (Acas)

Acas27237 - Assisted Notification Private Beta Extension/Public Beta

1 Incomplete application

1 SME, 0 large

6 Completed applications

6 SME, 0 large

Important dates

Wednesday 20 April 2022
Deadline for asking questions
Wednesday 27 April 2022 at 11:59pm GMT
Closing date for applications
Wednesday 4 May 2022 at 11:59pm GMT


Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Acas require a multidisciplinary team to extend our new beta service in Symfony to help representatives submit large group claims to employment tribunal, enabling improved resolution rates and better experience for users.

Also require support to transition the service into public beta to operational teams including documentation and knowledge transfer
Latest start date
Monday 30 May 2022
Expected contract length
8 months with the option to extend an additional 4 months
Organisation the work is for
Advisory, Conciliation and Arbitration Service (Acas)
Budget range
Up to £600,000

About the work

Why the work is being done
"Tell Acas about an employment tribunal claim" is a statutory service that allows employees and employers with an employment dispute to access early conciliation and/or a referral to the employment tribunal ("notification") The notification service can be found at and the large group claims service at

The service is built in Drupal 8 with integration into Dynamics - used as a case management system by Acas conciliators who seek to resolve cases at this stage or following formal submission of the case at the Employment tribunal.

A new service for individual claimants based on GDS design patterns and developed in Symfony is currently in a private beta with an incumbent supplier. This work will look at extending the service to large group claimants, as well as continued support through private beta assessment.
Problem to be solved
The supplier team will help design and deliver a new journey for representatives submitting large group claims to Acas making sure they provide the right information to ensure successful allocation to specialist teams and reducing the need for manual interventions.

They will also work with us in public beta to transition the service to operational teams through documentation, training and support.
Who the users are and what they need to do
As a representative of a group of claimants, I need to provide information of the claimants and their claim so that a conciliator can effectively handle the case

As a conciliator I need parties to process correct legal and representation details so that I can avoid jeopardising their case, progress the case swiftly and reduce the risk of running out of time
Early market engagement
Any work that’s already been done
A discovery was completed in Spring 2021 to map the entire end to end service. The discovery has resulted in a programme of work to transform the individual dispute resolution service, incuding the notification element which can be found at

Individual claimant notification has passed the alpha phase and is now in private beta through a separate contract.
Existing team
The existing team consisting of contractors and in house staff, includes a product manager, subject expert, technical and devops roles, design, user research and delivery.
Current phase

Work setup

Address where the work will take place
Remote/Windsor House, Victoria St, London SW1H 0TL
Working arrangements
The supplier team will work 36 hours per week during normal office hours. Acas will supply Office accounts and multi factor authentication to be used on supplier devices.

The project will be remote with regular travel (up to 2 days a week) to London.
Security clearance
All must have BPSS as a minimum.

Additional information

Additional terms and conditions
Acas will pay travel expenses to locations outside London.

All expenses must be pre-agreed between the parties and must comply with the Acas Travel and Subsistence (T&S) Policy.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • 3 years' + expertise in iteratively, prototyping, designing and building services which meet both user needs and the GOV.UK guidelines for content design, service design and accessibility (30%)
  • 1 years' + experience of developing a user-facing service in Symfony (30%)
  • 1 years' + experience of integrating a service with Dynamics CRM (10%)
  • Evidence of successfully developing a large scale multi-channel user-facing service through beta phase (20%)
  • Proven track record of service delivery in a complex multi-supplier environment (10%)
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Delivery approach and methodology - including use of agile and user centered design (30%)
  • A high level plan for delivery (20%)
  • Evidence of managing a workstream within a larger programme - identifying risks and dependencies and working with other suppliers and internal colleagues (10%)
  • Understanding of working within a legal framework with associated constraints (10%)
  • Proposed team structure and team CVs (30%)
Cultural fit criteria
  • Ability to drive own work, providing direction, coaching and support to other specialists (30%)
  • Collaborative and open approach where mistakes are taken as an opportunity to learn (15%)
  • Excellent stakeholder management (15%)
  • Focus on development of Acas team, identifying opportunities for others to participate and learn (20%)
  • Committed to whole programme success including collaborating to ensure coherence of the whole service design and helping on other worksteams if required (20 %)
Payment approach
Capped time and materials
Additional assessment methods
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Are the contractors on your existing team provided by an incumbent supplier eligible to bid on this opportunity?
This competition is open to all suppliers that are registered on the DOS framework, including the incumbent.
Shortlisted suppliers invited to the Assessment stage will be provided with all information available to Acas, to ensure that all supplier are able to provide a competitive bid.