Awarded to

Start date: Monday 2 May 2022
Value: £90,000
Company size: SME
The Planning Inspectorate

User Research Participants For The Planning Inspectorate

2 Incomplete applications

2 SME, 0 large

5 Completed applications

5 SME, 0 large

Important dates

Friday 21 January 2022
Deadline for asking questions
Friday 28 January 2022 at 11:59pm GMT
Closing date for applications
Friday 4 February 2022 at 11:59pm GMT


Summary of the work
PINS require assistance in the recruitment of research participants across England for user testing. Primarily remotely but in person when necessary. Research to support ‘Appeal a Planning Decision’ and ‘Nationally Significant Infrastructure Project (NSIP) Applications’ teams specifically from April 2022, and up to 2 yrs.
South West England
Research dates
From April 2022
Organisation the work is for
The Planning Inspectorate
Budget range
For the total initial contract period: £90K

About the work

Early market engagement

About the research

Description of your participants
Specific participant requirements will be defined prior to the start of a project, however we envisage it will be people who are involved or have an interest in planning appeals and the wider work of the Inspectorate.
Assisted digital and accessibility requirements
Research plan
Research location
The Planning Inspectorate is based in Bristol. However, the services required will be throughout England.
Access restrictions at location
Number of research rounds
Number of participants a round
Maximum of 15 and minimum of 5 participants per round.
How often research will happen
To Be Determined
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of and the ability to regularly recruit users for research
  • Experience of and the ability to recruit participants using non-digital channels to ensure coverage of those with low digital literacy or confidence
  • Experience of and the ability to recruit participants with specific accessibility needs or requirements
  • Ability to work to short timelines (10 working days' notice)
  • Ability to store participant data securely and demonstrate compliance with GDPR
Nice-to-have skills and experience
  • ISO 27001 accreditation or equivalent
  • Experience of recruiting users within the planning sector

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Describe your overall approach to participant recruitment to include sourcing, scheduling, communication with the client and participants, issuing payments, and offboarding
  • Describe the processes you have in place to ensure that participant details are stored securely
  • Describe your checking process to ensure all participant incentives are paid in a timely manner
  • Describe how you have recruited niche user groups, supported by examples of where you have done this previously
  • Describe how participants with lower digital skills will be recruited, supported by examples of where you have done this previously
  • Describe the approach(es) you would take in recruiting participants who have access needs, supported by examples of where you have done this previously
  • Describe how you would recruit professional participants such as planning professionals, architects, agents etc., supported by examples of where you have done this previously
  • Describe your estimated timeframes for the work
  • Describe your approach to embedding a team or individuals quickly establishing working as a team with the Inspectorate
  • Describe your approach to transparency and collaboration when making decisions
  • Describe your approach to sharing knowledge and experience with team members and the wider Planning Inspectorate
  • Describe your social values and how they align with the Inspectorate’s and wider Government, including our Equality, Diversity and Inclusion Strategy
Additional assessment methods
Evaluation weighting

Technical competence






Questions asked by suppliers

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