Driver and Vehicle Licensing Agency (DVLA)

PS/21/232 - Provision of Microsoft Dynamics 365 Engineering Service

17 Incomplete applications

10 SME, 7 large

8 Completed applications

3 SME, 5 large

Important dates

Published
Monday 10 January 2022
Deadline for asking questions
Monday 17 January 2022 at 11:59pm GMT
Closing date for applications
Monday 24 January 2022 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
DVLA requires a supplier to provide a supply of highly skilled and experienced Dynamics 365 resources to continue with the development, design and support of Dynamics 365, following an initial pilot, the application for casework and workflow in Drivers Medical Department.
Latest start date
Wednesday 20 April 2022
Expected contract length
14 Months
Location
Wales
Organisation the work is for
Driver and Vehicle Licensing Agency (DVLA)
Budget range
£3.5million

About the work

Why the work is being done
DVLA is building new services and moving away from its legacy technology onto new, cloud-based platforms. Despite being involved in the pilot, DVLA requires experience in Dynamics 365 and is looking for a supplier to supplement and upskill internal resources.

DVLA has a legacy Casework system which it intends to eventually migrate off, although it is accepted that this won’t be fully achieved by the introduction of Dynamics 365. Following an initial pilot comparison and subsequent procurement activity, Dynamics 365 was selected as the application where one medical condition within Drivers Medical Group (DMG) would be implemented and assessed against business and technical criteria.
Problem to be solved
DVLA requires a supplier to provide a flexible delivery of highly skilled Dynamics 365 resources to aid in the design, development, and support of transformation solutions, working closely with our Development Teams and be able to solve complex problems, via a call off agreement to:
• Advise on best practice implementation
• Configure and implement Dynamics 365 in line with the minimum organisational requirements
• Integrate with existing legacy systems
• Support DVLAs digital strategy by creating online services to improve overall customer service.

Capability provided under Statement of Works (SOWs) will need to work closely with the current DVLA product teams.
Who the users are and what they need to do
The current users are primarily internal users in Driver Medical Group, but this may extend to other operational areas of the agency as the transformation continues in casework development.

Mixture of internal and external facing systems:

• Internal – transactional processing, data sharing, reporting and MI.

• External – Public facing applications and enquiries
Early market engagement
Any work that’s already been done
Existing team
Using Agile methodology, existing Product teams in DVLA includes Technical Product Managers, Agile Delivery Managers, Delivery Managers, Business Analysts, Software Engineers, Infrastructure Engineers and Testers, Cloud Engineers, Platform Engineers and Solution Architects. Product teams are blended squads who work closely with business Service Designers, Subject Matter Experts and UX/UI.

Typical DVLA squad consists of Software Engineers, Architect, an Agile Delivery Manager, Product Owner, SDET, Test Engineers and Technical Product Manager.

A previous external supplier implemented and configured the system as part of phase 1.

An independent review of the product is currently underway and will be completed end of January.
Current phase
Discovery

Work setup

Address where the work will take place
The work will take place in DVLA offices in Swansea (DVLA, Morriston, Swansea & DVLA, RLDC, Swansea), however in light of the current COVID-19 outbreak and in line with Government guidance in relation to the COVID-19 pandemic, supplier resource will work remotely (within the UK). At the point where ‘working from home’ restrictions are lifted the supplier resource could be required to work onsite at the DVLA’s Swansea offices. This will be agreed within further Statement of Work iterations.
Working arrangements
Full Time, 5 days a week

The charging mechanism in place for the Call-Off Contract and any agreed Statements of Work will be Time & Materials. Suppliers shall provide transparency to the Buyer on the rates paid to resources & any third parties in the supply-chain on request. Where applicable, expenses shall be submitted in line with the Buyers Standard T&S policy and agreed in advance.

Statements of Work will be issued to define the deliverables. The supplier’s team will need to work effectively with existing and future teams (both civil servants & other suppliers).
Security clearance
DBS-BPSS with Basic Disclosure (issued by Disclosure&Barring Service) SC may be required for further work for any direct Production activity,but will be sponsored by DVLA(if needed). All resource will be required to achieve three months residency in the UK in addition to BPSS prior to working with/on behalf of DVLA.

Additional information

Additional terms and conditions
Suppliers must be able to provide resources within a 2-week notice period with the necessary skills to minimise impact on delivery.

Supply of resource:the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company.
The supplier may also be required to support the components developed. This would include problem investigation and development changes in-hours(between 9am- 6pm Monday-Friday)with potential for out-of-hours. SC-level clearance would be required for any direct Production activity.

DVLA is responsible for the overall business requirements and solution architecture but supplier may be required to contribute by adding their expertise.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Provide demonstrable evidence and experience of Dynamics 365 Customer Service
  • Provide demonstrable evidence of Microsoft Certified Partner in Application Development
  • Provide demonstrable experience in MS Power Platform
  • Provide demonstrable evidence and experience of using C# coding
Nice-to-have skills and experience
  • Provide demonstrable evidence and experience delivering on a public cloud, including AWS and Microsoft Azure.
  • Provide evidence of Microsoft Certified Partner in at least 2 of the required disciplines: Application Integration, Cloud Platform, DevOps or Cloud Business Applications
  • Provide scalability of resources to suit the project requirements e.g. 1 additional resource within 2 weeks’ notice

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
10
Proposal criteria
  • Criteria set for the proposal elements will be weighted at 40% of the overall 60% technical competence weighting.
  • Describe how you will ensure that DVLA is supplied with high quality and appropriately-skilled resources and how you can commit to meet DVLA's continuous need for Development and engineering squads.
  • Describe your overall Engineering Approach along with Delivery and support Methodology and how this can be utilised to support DVLA’s objectives.
  • Explain your method for attracting/recruiting/retaining/replacing high quality, appropriately skilled resources in line with the 2-week notice and what internal processes you’ll undertake to ensure they match our requirements.
  • Provide one or more client focused examples where your organisation has provided the desired service capability, including evidence of integrating into and improve client culture and capability.
Cultural fit criteria
  • Criteria set for the Cultural Fit (including Social Value) elements will be weighted at 20%.
  • Provide demonstrable evidence of a clear process for transferring knowledge to permanent staff within a client organisation.
  • Provide demonstrable evidence of being able to work as part of an integrated, effective, and efficient delivery team, integrating into, and improving client culture and capability.
  • Social Value - criteria drawn from Procurement Policy Note 06/20 Taking Account of Social Value in the Award of Central Government Contracts:
  • • Social Value Theme 2 ‘Tackling economic inequality’- MAC 2.3 - MAC 2.3 Create new businesses, new jobs and new skills; and
  • • Social Value Theme 5 ‘Wellbeing’ – MAC 8.2 Improve community integration.
Payment approach
Time and materials
Additional assessment methods
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

1. Can DVLA please confirm who the partner was that supported the phase 1 work? Are the eligible to bid for this opportunity?
The details of the previous supplier are available on contracts finder via this link:

https://www.contractsfinder.service.gov.uk/notice/22440ce6-21f8-4310-b7e8-3d7e52d867cd?origin=SearchResults&p=1

All registered Suppliers will be welcome to apply for this opportunity via the Digital Marketplace portal and would be subject to the same fair and open procedure as any other prospective bidders.
2. Will you be awarding this piece of work to a single provider only, or is there an option to award to multiple suppliers if deemed appropriate?
As per the DOS advert, the DVLA requires a supplier to deliver the requirement and therefore the contract will be directly awarded to one supplier.
3. Instead of procuring specific individuals to supplement the existing team structure (or ‘squads’), would you be open to procuring an entire squad from the successful bidder?
This requirement will require the successful supplier to supply a squad to work closely with the current DVLA squad, as per the requirement.
4. Reading the documentation it appears that you are looking for a pure resource augmentation provider, as opposed to a business/technology transformation partner. Can you confirm that this is correct?
This opportunity is not for a business/technology transformation partner, this requirement will require the preferred bidder to supply a squad to work closely with the current DVLA squad.
5. Can you please provide an anticipated timeline for this procurement that includes dates for:
• Shortlisting Notification for Stage 2
• Submission Deadline for Stage 2
• Presentation
• Award Notification
Please see below estimated timeline which may be subject to change:

Shortlisting notification for stage 2 of the process is estimated to be the 11/2/2022
Submission deadline for stage 2 is estimated to be the 22/2/2022
No presentation will be required for this requirement
Award notification is estimated to be completed by the 18/03/2022
6. Will the successful bidder be working solo on this project with DVLA employees/contractors, or will the successful bidder be working collaboratively with the incumbent Microsoft Dynamics partner(s)?
The Supplier will be working on this project with the DVLA squad
7. Is the successful bidder going to be responsible for the procurement of any licencing on behalf of DVLA, or does the DVLA already have a partner/mechanism in place for that side of things?
No, the DVLA already have this mechanism in place.
8. Please can you confirm whether the resource provided will be managed by the supplier, or whether this will be managed internally by DVLA
The resource provided by the Supplier will be managed by the Supplier.
9. Please can you confirm how many SMEs / consultants DVLA are looking to assign to this requirement?
This requirement is not exclusive to SMEs/consultants, bids are welcomed from any prospective bidder who feel they are able to deliver this outcome based requirement. As per the DOS advert, the DVLA requires a supplier to deliver the requirement and therefore the contract will be directly awarded to one supplier.
10. Is it possible to get an architectural view of the ‘as is’ landscape?
DVLA use "standard" D365 Customer Service/Power Platform, with some inbound integration via the OData API and the SDK, some C# assemblies, and DocCorePack.
11. What tool are you currently using for MI?
we are currently using Microsoft (MS)
12. Provide demonstrable evidence and experience delivering on a public cloud, including AWS and Microsoft Azure.” are you ideally looking for an example of a customer who is using both AWS and Microsoft Azure?
The evidence and experience provided should demonstrate delivering on a public cloud including AWS and Microsoft Azure.
13. Would you consider offshore resources as resource amalgamation, or do they all need to be UK base?
Can we consider adding any contract resources to fulfil any urgent demand?
The utilisation of offshore resources will not be permitted for this contract, as per the requirement all resource will be required to achieve three months residency in the UK in addition to BPSS prior to working with or on behalf of DVLA.
14. It states that ‘an independent review of the product is currently underway and will be completed end of January’. Will the findings of this exercise be available to bidders to review
The findings of the independent review will not be available for bidders to review
15. Can you please clarify the numbers or resources by type, or phasing of resource you may need
We will be looking for a possible mix of engineers and testers – Specific numbers will be clarified at the next stage but the current thinking is 10-12
16. Please can you confirm whether the work undertaken will be on a T&M basis or whether there will be a SOW with clear defined outcomes?
The charging mechanism in place for the Call-Off Contract and any agreed Statements of Work will be Time & Materials.
17. For the question “Provide evidence of Microsoft Certified Partner in at least 2 of the required disciplines: Application Integration, Cloud Platform, DevOps or Cloud Business Applications” how would you like the evidence presented?
The supplier can demonstrate their experience within the word count limit and provide confirmation they are able to provide a copy of the certification upon request.
18. For the question “Provide demonstrable evidence of Microsoft Certified Partner in Application Development” are you looking for confirmation of our Microsoft Certified Partner status for Application Development or would you prefer to also see an example of our Application Development experience?
This example requires demonstrable evidence which would be an example of where you have delivered Application Development and confirmation of being a microsoft certified partner.

The deadline for asking questions about this opportunity was Monday 17 January 2022.