Government Digital Service, part of Cabinet Office

WP2025 Delivery Partner to work with the One Login for Government Programme

6 Incomplete applications

3 SME, 3 large

0 Completed applications

Important dates

Published
Tuesday 23 November 2021
Deadline for asking questions
Tuesday 30 November 2021 at 11:59pm GMT
Closing date for applications
Tuesday 7 December 2021 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
We are seeking a delivery partner to work with the One Login for Government programme to provide whole or partial multi-disciplined digital delivery teams to work on outcomes that support the wider programme delivery in parallel to building sustainable in-house capability to further extend and run services post contract end.
Latest start date
Monday 14 February 2022
Expected contract length
24 months with a break clause at 18 months
Location
No specific location, for example they can work remotely
Organisation the work is for
Government Digital Service, part of Cabinet Office
Budget range
Up to £9m. However there is no commitment to spend this figure.

The supplier will be asked to deliver outcome based statements of work, to be agreed throughout the contract.

We envisage multi-disciplinary teams comprised of junior-senior roles including, but not limited to: product manager, delivery manager, service designer, interaction designer, content designer, user researcher, business analyst, technical architect, technical lead, tech writer, developer (front and back), security architect, site reliability engineer, specialist cloud infrastructure engineer, QA, performance analyst, data architect. The supplier will choose the team based on the deliverables agreed for each SOW.

About the work

Why the work is being done
Government Digital Service will be letting a series of contracts through the DOS Framework (digital outcomes). The contracts will support the delivery of a single sign-on service which will allow citizens to access any online central government service simply, safely and securely. You can read more about our plans in this recent GDS blog post.
https://gds.blog.gov.uk/2021/07/13/a-single-sign-on-and-digital-identity-solution-for-government/
Problem to be solved
People are still asked to sign in and prove their identity in different ways to access different services. From our own research we know that many users don't understand the differences between these logins, and are confused about which ones they already have.

Some services need to carry out digital identity checks to make sure the people wanting to access them are who they claim to be. However, people without easy access to official documents, like passports and driving licences, are too often excluded from these simple, online routes. As government services become increasingly digital and accessing in-person ones now often relies on some kind of online interaction (like booking an appointment), it's vital that access is as inclusive as possible.

At the same time, departments delivering government services currently have to build or buy their own sign-on and identity services, resulting in people having to enter the same information time and again when accessing multiple services. Running multiple systems in this way also leads to added cost to the taxpayer and, because it is hard for different services to share information with each other, reduced capability for government to tackle fraudulent access to its services in a joined-up way.
Who the users are and what they need to do
As a citizen I need to create a single sign on account so that I can apply for and access government services without having to hold multiple credentials.
Early market engagement
Existing team
The supplier will be expected to work collaboratively within a wider team of Civil Servants, contractors and suppliers throughout the contract term. Knowledge transfer will be required to enable GDS to improve internal capability to build and support services
Current phase
Beta

Work setup

Address where the work will take place
We are seeking to build substantial hubs in Bristol and Manchester and will need c70% of teams/individuals to be based and able to access offices in those locations.
Working arrangements
To be agreed with the supplier
Security clearance
Baseline Personnel Security Standard.
Developers, SREs, and technical architects must have, or be able to achieve, SC clearance when requested.

Additional information

Additional terms and conditions
All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of providing whole or partial teams into an existing wider programme to accelerate delivery.
  • Experience developing and running critical national infrastructure style services including designing to meet NFRs.
  • Substantial evidence of building significant client permanent DDAT capability during a contract engagement including leaving behind a sustainable capability.
  • Experience of working within a complex multi supplier environment and working collaboratively across organisational boundaries
  • Evidence of creative strategies to support the recruitment and upskilliing of client employees, to ensure a lasting legacy of increased capability is an explicit outcome delivered alongside technical products.
  • Ability to rapidly flex resource capacity to meet programme demands, with evidence of significant surge capability.
  • Evidence of working on complex technology and business problems with a focus on releasing benefits early
  • Evidence of ability to work under pressure and to tight timelines with comprehensive strategies to ensure work is delivered on time to agreed quality standards
  • Evidence of the ability to create and extend a working culture across multiple sites including remote working, that supports a 'one team' ethos regardless of geographic location.
  • Evidence of capacity to deliver against the full range of DDAT skills required for this contract
Nice-to-have skills and experience
  • Evidence of a strong commitment to diversity in teams with comprehensive strategies to ensure neuro diversity
  • What do you think is the optimum balance between permanent and contract resources on supplier teams and how do you ensure the team reflects your values as an organisation?

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
5
Proposal criteria
  • Demonstrate a comprehensive set of creative ideas to support the GDS ambition to build significant delivery hubs in Manchester and Bristol
  • Case studies to show how and where you have focussed on building client side capability over the course of the engagement
  • Case studies to show how you have quickly integrated teams into a multisupplier environment and achieved productivity quickly. What challenges did you have to overcome?
  • A view of the things you believe need to be in place to enable successful parallelisation of development workstreams across complex end to end user journeys
  • Case study of a complex service you have built and run to CNI standards
  • Demonstate your understanding of the culture and industry set up in Manchester and/or Bristol and your current presence and offering there
  • An illustrative plan for the first three weeks of your engagement should you be successful
  • A list of key questions you have for us that you'd need answers to before the engagement began
  • Sample CVs
  • "We may decide to individually weight the second stage criteria - this will be communicated to shortlisted suppliers"
Cultural fit criteria
  • How do you create a 'one team culture' when you deliver within client organisations
  • How do you balance employee wellbeing with delivery over a sustained period of pressure
  • What are the key aspects of governance in a scaled agile programme that need to be considered to ensured success
  • How do you propose to balance empowered teams with major programme delivery. What challenges do you think this situation creates?
  • Social Value (10%)- training schemes and programmes to address any identified skills gaps and under-representation in the workforce plus significant commitment to green initiatives (to be confirmed at assessment stage)
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Question and answer session

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Questions asked by suppliers

1. We note that the opportunity states that there is no specific location for this work and that suppliers can work remotely. However, further down in the opportunity it states that “we are seeking to build substantial hubs in Bristol and Manchester and will need c70% of teams/individuals to be based and able to access offices in those locations.” Can the Authority please confirm whether there is no specific location for this work and whether suppliers are able to deliver the work remotely?
The location box didn't allow us to specify multiple locations. We are seeking to build substantial hubs in Bristol and Manchester and will need c70% of teams/individuals to be based and able to access offices in those locations

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