Department of Work and Pensions

DWP Digital - Senior User Researcher. Technology Services User Experience Team

2 Incomplete applications

2 SME, 0 large

3 SME, 0 large

Specialist role: User researcher
Off-payroll (IR35) determination: Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work: The specialist will be an experienced Senior User Researcher capable of leading a team, planning and delivering user research activities across large and complex projects. They will define problems, selecting the appropriate research strategies, work collaboratively to co-design user services, influence stakeholders and confidently present their work.
Latest start date: Monday 24 January 2022
Expected contract length: 6 months with a potential to extend for up to 2 additional months
Location: North West England
Organisation the work is for: Department of Work and Pensions
Maximum day rate: £550 per day ex VAT

Early market engagement
Who the specialist will work with: The existing team is augmented with a mix of Civil Servants and other 3rd party supplier resource.
What the specialist will work on: The specialist will help to define future User Research services provided by the UX team, begin to deliver those services and oversee all user research projects related to Technology Services and partner initiatives including Workplace Transformation and Digital Confidence and Capability. They will be responsible for leading other user researchers (up to 5 people), mentoring and working with them to ensure work and services are of good quality. Advocate for internal users and educate and influence stakeholders to be user-centred

Address where the work will take place: Specialist will work remotely 3-5 days, with up to 2 days per week in the Manchester office as needed. The specialist will be required to be online between the hours of 8:00AM - 17:00PM
Working arrangements: Candidate will work as part of an internal multidisciplinary knowledge management team, you will have access to wider resources such as research and design if required.

The specialist will work with the UX Team Lead, Senior Service Designer and other User Researchers, Designers and Business Analyst in the UX team. They will collaborate with colleagues in the Change & Adoption team, and deliver work for product owners and other stakeholders across Technology Services and other business areas
Security clearance: The supplier will be required to hold BPSS security clearance as a minimum.

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience: Has worked with a wide range of user research methods

Able to collaborate with user researchers and designers to design services

Able to help teams to manage and visualise outcomes and prioritise work

Leading or managing others

Advocating for users when communicating with stakeholders and senior leadership
Nice-to-have skills and experience: Understands the social and technological context for government services

Has worked with a wide range of qualitative and quantitative user research methods and is able to advise on best practice choice and application of method

Able to collaborate with user researchers, designers and multi-disciplinary teams to co-design services provided by the team and for users

Able to help teams to manage and visualise outcomes related to project work and prioritise work to provide the best value for users

Has experience of managing or leading people within a team, ensuring work quality, guiding and mentoring regarding best practice

Advocates for the needs of users by educating and influencing persuasively when communicating with stakeholders and senior leadership

Demonstrate experience of working in a large scale organisation and/or Government or Public Sector

All suppliers will be asked to provide a work history.

How many specialists to evaluate

Cultural fit criteria

Additional assessment methods

Interview

Evaluation weighting

Technical competence

70%

Cultural fit

10%

Price

20%

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