Awarded to Torchbox Ltd

Start date: Monday 10 January 2022
Value: £310,400
Company size: SME
Department of Health and Social Care & Department for Work & Pensions

Occupational Health (OH) Workforce Data Collation Service - Alpha Phase

6 Incomplete applications

5 SME, 1 large

19 Completed applications

15 SME, 4 large

Important dates

Published
Monday 1 November 2021
Deadline for asking questions
Monday 8 November 2021 at 11:59pm GMT
Closing date for applications
Monday 15 November 2021 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Alpha phase to continue to explore the development of an occupational health workforce digital data collation service to increase insight into the occupational health workforce in England.

Build on a discovery phase, establish recommendations for a minimum viable product for an OH workforce digital data collation service.
Latest start date
Monday 10 January 2022
Expected contract length
12 Weeks
Location
No specific location, for example they can work remotely
Organisation the work is for
Department of Health and Social Care & Department for Work & Pensions
Budget range
It is estimated that the work can be delivered within the budget range of £300,000 to £350,000. Day rate of professionals must not exceed £900 per day.

About the work

Why the work is being done
There is a need to build a better picture of the OH workforce which supports effective strategic workforce planning. A data collation service could satisfy this need. This alpha phase will be central to the continued development of a potential digital solution.
Problem to be solved
The successful supplier will work on an alpha phase for an occupational health workforce digital data collation service, in line with agile delivery methods outlined in the Government Service Manual, with recommendations developed for the private beta phase and a minimum viable product.

This will involve:
● User research to validate the strength of user needs identified during the discovery phase
● Establishing key data fields for the service
● Delivering experiments suggested in the discovery report, such as:
o Develop and test bulk upload experience and form submit with users
o Developing and testing onboarding processes
o Provide user cases for, test and validate each piece of data proposed for a minimum viable product
o Explore the viability of reusing the adult social care workforce data set service for occupational health data collection
● Building prototypes in line with the above
Who the users are and what they need to do
There were two key user roles identified in the discovery: the data provider and the data consumer. A summary of the insights in the user story backlog is as follows.

As a data consumer, I need:
● To access high-level, summarised insights of the data published so that I can understand trends about the OH workforce
● To further interrogate key variables in the data model (in the discovery report), including but not limited to: geography, organisational, demographics
● To understand key background information about the data so I can determine its relevance

As a data provider, I need:
● To supply anonymous data items about OH staff in my organisation
● To add, edit or remove large volumes of information at once
● To synchronise information about my staff with other sources
● To know what the benefits are to me in suppling information so that I can determine whether this task is beneficial to me
Early market engagement
No early market engagement completed.
Any work that’s already been done
A discovery phase has been completed. We will share the discovery phase materials with suppliers that reach stage two.
Existing team
The successful supplier will work with the existing DHSC/DWP Occupational Health Workforce Policy team. A member of the policy team will be embedded within the project team in a service owner capacity to ensure the supplier receives the necessary policy direction from the team. The team will also provide expert advice on the subject matter as required.
Current phase
Alpha

Work setup

Address where the work will take place
Remote working with possibility for in-person activity if required.
Working arrangements
Whilst we anticipate the majority of the work to be conducted remotely, if the work requires any in person user research or contextual observation we will refer to the most up to date guidance and safety guidelines before proceeding. If the supplier would need to use DHSC or DWP offices in London or Leeds for this purpose, we can explore the feasibility of this.
Security clearance
Contractors must hold a valid Baseline Personnel Security Standard (BPSS) check.

Additional information

Additional terms and conditions
Standard DOS T&Cs

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience of completing rapid alpha projects involving user research and business analysis in relation to digital products/services.
  • Demonstrable experience of conducting user research and prototype development/testing involving stakeholders from both private and public sector organisations.
  • Demonstrable experience of utilising user centred design to develop digital solutions using a multidisciplinary team.
  • Demonstrable experience of developing clear recommendations for beta and minimum viable products through alpha projects, in line with the Government Service Manual and tech code of practice.
  • Demonstrable experience of developing technical solutions at scale and dealing with complex data feeds involving secure data.
Nice-to-have skills and experience
  • Demonstrable experience of working with Government departments to develop digital services
  • Demonstrable experience of developing digital products for use in the health and care system

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
5
Proposal criteria
  • Assessment of potential technical solutions. 14%
  • Approach and methodology to project delivery, conducting user research and prototype development. 15%
  • Understanding of the alpha requirements in the context of Occupational Health and the wider health sector. 9%
  • Identification of key risks and dependencies to delivery, and options for mitigating these. 5%
  • Team structure. 7%
  • Value for Money. 10%
Cultural fit criteria
  • Demonstration of building relationships with senior stakeholders within organisations with different perspectives and priorities. 6%
  • Demonstration of an ability to work with a multi-disciplinary in-house team, detailing how you have built collaborative relationships with team members external to your organisation, including a specific example. 4%
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

1. Could the Authority share the high-level procurement timelines? Including Shortlisting, ITT, Presentation and results?
Evaluation and Moderation of stage 1 applications: 16/11/2021 – 19/11/2021
Notify suppliers of stage 1 outcome – 22/11/2021 – 23/11/2021
24/11/2021 – Supplier registrations to e -sourcing portal (Atamis).
Issue stage 2 requests for proposals (RFP) – 25/11/2021 – 26/11/2021
Clarification questions - 02/12/2021
Clarification answers: 06/12/2021
Deadline for Stage 2 Requests for Proposal submissions – 10/12/2021
Supplier Presentations – 13/12/2021
Evaluation and Moderation of stage 2 request for proposals – 14/12/2021 – 16/12/2021
Contract Award – 17/12/2021
Draft, finalise and sign contract – W/C 20/12/2021
Contract Start: 10/01/2022
Please note these are indicative timescales and potentially subject to change.
2. Who delivered the Discovery stage? Will they be applying for this opportunity?
Lagom Strategy delivered the discovery phase.
It is not clear if they will be applying for this opportunity, DHSC will only know which suppliers are applying once the deadline for stage 1 applications has closed on 15/11/2021.
3. Who from your team will be scoring applications for this opportunity and what positions do they hold?
1. Occupational Health Workforce Policy Lead (Joint DWP/DHSC Work and Health Unit)

2. Occupational Health Workforce Policy Advisor (Joint DWP/DHSC Work and Health Unit)

3. Digital Capability Lead (NHSx)
4. For the question “Demonstrable experience of conducting user research and prototype development/testing involving stakeholders from both private and public sector organisations.”, why is there a requirement involving private sector organisation? Are there any private sector organisation involved in the Occupational Health (OH) Data Collation Service?
Providers of Occupational Health services operate within both the public and private sectors. In order to gather a greater understanding of the composition of the multidisciplinary occupational health workforce landscape, data from both the public and private sectors will be required. The public sector is largely comprised of NHS Trusts providing services to NHS staff, whilst the private sector focuses on other employers.

Occupational health providers from the private sector were interviewed during the discovery phase as part of the user research.
5. Please could you clarify what your plans are for the beta stage of this procurement?
The outputs from the alpha phase will inform appropriate next steps, which will include proposals for the beta stage. At this point we cannot provide any details of future stages.
6. Who completed the Discovery phase?
If an external supplier, will they also be involved in the Alpha phase and beyond?
Lagom Strategy delivered the discovery phase.
It is not clear if they will be applying for this opportunity, DHSC will only know which suppliers are applying once the deadline for stage 1 applications has closed on 15/11/2021.
7. Who delivered the discovery? Can you share the report?
Lagom Strategy delivered the discovery phase.
As the discovery report contains sensitive information, DHSC will share relevant information from the discovery phase materials with suppliers that reach stage two. We will share the full materials with the winning supplier.
8. Is there an incumbent?
There is no incumbent, as this is an alpha phase for a potential future service.
9. Does the given budget range include or exclude VAT?
The published budget range of £300,000 to £350,000 excludes VAT.
10. Is there a deadline date the Alpha phase must be completed by?
There is no hard deadline by which the Alpha must be completed. However, we would like the majority of the alpha phase to be completed within the 21/22 financial year. Alphas typically last between 8 to 12 weeks.
11. In the experience / skill: ‘Demonstrable experience of conducting user research and prototype development/testing involving stakeholders from both private and public sector organisations.’ … does ‘stakeholders’ mean actual or prospective ‘end-users’ of a product or service?
Yes. In this criterion, ‘Stakeholders’ does include, but is not limited to, the prospective or actual users of a product or service.
In this project, for example, as well as users who may directly interact with the service, stakeholders might include: DHSC and DWP, occupational health professional bodies, private sector providers of occupational health, and occupational health departments of NHS trusts, who want to access this data for strategic workforce planning purposes.